- Robot vacuums
- Robot vacuum
C01
Samsung POWERbot C01 on robot vacuum: drum brush blocked
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
Information code C01 on a Samsung POWERbot robot vacuum means foreign matter is caught in the drum brush. Turn off the bottom emergency switch, detach the brush cover, lift out the drum brush to clear tangled hair or debris, and fit the brush and cover back in place.
Safety first
Stop and check this first
- Do not open the robot's internal housing to reach the brush motor: if C01 remains after cleaning the drum brush, contact a Samsung service center.
- Always turn the emergency switch off on your POWERbot before removing foreign matter from the drum brush so the roller cannot start spinning near your fingers.
Safe checks you can perform
- Turn off the emergency switch before touching the drum brush
- Unlock the brush cover, pull out the drum brush and clear debris
- Reinstall the drum brush in its groove and lock the cover
Leave these tasks to a qualified professional
- Do not attempt this professional task: Brush drive inspection at an authorized Samsung Service Center
- Do not attempt this professional task: Warranty and repair support check with Samsung
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Brush drive inspection at an authorized Samsung Service Center
What they doIf you cannot clear information code C01 from your POWERbot after turning off the emergency switch and removing foreign matter from the drum brush, a local Samsung service center inspects the appliance.
They must show youthat the drum brush and auto shutter bay are clean while code C01 still appears on startup.
In writingthe service request number, the POWERbot or Jet Bot model code, and the fault found in the brush assembly.
Warranty and repair support check with Samsung
What they doSamsung support confirms the repair options for your robot vacuum whether the product is in warranty or out of warranty.
They must show youthe diagnostic findings separating a jammed roller from an internal hardware fault.
In writingwhether the C01 repair is covered under warranty and any itemized cost before work begins.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Turn off the emergency switch before touching the drum brush
- Who:
- you, with no tools.
- How:
- when C01 appears on the control panel screen, turn off the emergency switch on your POWERbot (or enable Sleep mode on a Bespoke Jet Bot Combo) before handling the underside of the robot.
- Result that matters:
- the robot powered down safely so the drum brush cannot spin while you inspect it.
- If the emergency switch is off:
- proceed to unlock the brush cover and remove the drum brush.
- If your screen shows a code not listed in the table:
- check the user manual for your specific model number, as codes vary by model.
- Evidence to keep:
- a photo of the C01 code on the control panel and the model number label.
Evidence: Check the information codes on my POWERbot | Samsung Caribbean · Check the information code C01 on my POWERbot | Samsung Saudi Arabia · Bespoke Jet Bot Combo voice says there is a problem | Samsung US
Unlock the brush cover, pull out the drum brush and clear debris
- Who:
- you, with no tools.
- How:
- slide the Brush Cover Lock to the right to unlock and detach the brush cover. Lift up the left side of the brush first, pull the brush out from the groove on the right, and remove all hair, dust or foreign material from the drum brush and the auto shutter tool.
- Result that matters:
- a completely clean drum brush and auto shutter area with nothing wrapped around the roller.
- If hair or foreign matter was caught in the drum brush:
- clear it all away before reassembling.
- If the drum brush was already clean:
- inspect the groove on the right and the brush cover latches.
- Evidence to keep:
- a photo of the foreign material removed from the drum brush.
Evidence: Check the information code C01 on my POWERbot | Samsung Saudi Arabia · How to clean and maintain Samsung POWERbot Robot? | Samsung Singapore · How to clean the Jet Bot brush | Samsung Saudi Arabia
Reinstall the drum brush in its groove and lock the cover
- Who:
- you, with no tools.
- How:
- place the drum brush back into the groove ensuring it is properly fitted, attach the brush cover and lock it securely back into place. Turn your POWERbot back on, or check the device status in the SmartThings app on Jet Bot models.
- Result that matters:
- information code C01 clearing from the screen and normal brush rotation.
- If code C01 disappears and cleaning resumes:
- the drum brush blockage is resolved.
- If code C01 keeps appearing on the screen after cleaning the brush:
- contact a local Samsung service center for support.
- Evidence to keep:
- a short video showing whether C01 returns after reassembling the brush.
Evidence: Check the information codes on my POWERbot | Samsung Caribbean · How to clean and maintain Samsung POWERbot Robot? | Samsung Singapore · How to clean the Jet Bot brush | Samsung Saudi Arabia · Bespoke Jet Bot Combo voice says there is a problem | Samsung US
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Robot vacuums
- Brand
- Samsung
- Product type
- Robot vacuum
Known code variants
- C 01
- C01
- código C01 POWERbot
- error C01 Samsung POWERbot
- Foreign matter caught in the drum brush
- Materias extrañas atrapadas en el cepillo del tambor
- Objetos extraños atrapados en el cepillo del tambor
- Please remove the brush and take out whatever's stuck in there
- POWERbot code C01
- Samsung Jet Bot brush stuck
- Samsung Jet Bot cepillo atascado
- Samsung POWERbot C01
What it means
Samsung's POWERbot support guides state that information code C01 indicates foreign matter caught in the drum brush. Samsung notes that in most cases an information code on the control panel is not a mechanical problem and can be resolved by cleaning the brush. On Bespoke Jet Bot Combo models, the equivalent brush blockage makes the LED indicator blink red while the voice guide asks you to remove the brush and take out whatever is stuck in there. By itself, code C01 does not prove that the brush motor or roller is defective.
Warnings and stop conditions
- Loweditorial warning
Do not open the robot's internal housing to reach the brush motor: if C01 remains after cleaning the drum brush, contact a Samsung service center.
Evidence: Check the information codes on my POWERbot | Samsung Caribbean
- Mediumsource verified
Always turn the emergency switch off on your POWERbot before removing foreign matter from the drum brush so the roller cannot start spinning near your fingers.
Evidence: Check the information codes on my POWERbot | Samsung Caribbean · Check the information code C01 on my POWERbot | Samsung Saudi Arabia
Symptoms and causes
Probable causes · in order
- Hair, dust or foreign matter wrapped around the drum brushCommon
Samsung explains that error code C01 usually means an obstruction of hair, dust or foreign material caught in the drum brush.
Evidence: Check the information codes on my POWERbot | Samsung Caribbean · Check the information code C01 on my POWERbot | Samsung Saudi Arabia · How to clean the Jet Bot brush | Samsung Saudi Arabia
- Debris buildup on the auto shutter tool and brush bayPossible
Samsung's POWERbot maintenance guide pairs drum brush cleaning with cleaning the auto shutter tool underneath the brush cover.
Evidence: How to clean and maintain Samsung POWERbot Robot? | Samsung Singapore
- Drum brush or brush cover not seated in its groove after cleaningLess common
Samsung instructs users to fit the brush back into the right-hand groove and lock the brush cover securely back into place.
Evidence: How to clean and maintain Samsung POWERbot Robot? | Samsung Singapore · How to clean the Jet Bot brush | Samsung Saudi Arabia
Virtual technician
Does C01 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Códigos de información en mi POWERbot | Samsung España
Samsung · 2022 · official_doc
- 2
Verificando los códigos de información en mi POWERbot | Samsung CO
Samsung · 2026 · official_doc
- 3
Check the information codes on my POWERbot | Samsung Caribbean
Samsung · 2021 · official_doc
- 4
Check the information code C01 on my POWERbot | Samsung Saudi Arabia
Samsung · 2026 · official_doc
- 5
How to clean and maintain Samsung POWERbot Robot? | Samsung Singapore
Samsung · 2020 · official_doc
- 6
How to clean the Jet Bot brush | Samsung Saudi Arabia
Samsung · 2026 · official_doc
- 7
Bespoke Jet Bot Combo voice says there is a problem | Samsung US
Samsung · 2024 · official_doc
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