- Boilers
- Gas boiler
60
Immergas 60 on a gas boiler: circulation pump blocked
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
Medium
Quick answer
Immergas 60 means the circulation pump has stopped because the rotor is stuck or there is an electrical fault. If normal conditions return, the boiler restarts by itself. If the code stays, call the technician: freeing the pump is not user work.
Safety first
Stop and check this first
- If you smell gas: Immergas says to close the meter or main gas tap and, if you can, the boiler's gas tap, open doors and windows, use no naked flames, do not smoke and do not touch switches, sockets, doorbells or phones. Leave the home and call your gas distributor's emergency number from the street.
- Do not open the boiler to free the pump: Immergas says not to open or tamper with the appliance, and in Stand-by and Off modes it must still be treated as live.
Safe checks you can perform
- When the code appeared
- Whether the boiler restarts by itself
- Fault list in the information menu
- Pump and power supply check by the technician
Leave these tasks to a qualified professional
- Do not attempt this professional task: Freeing the rotor
- Do not attempt this professional task: Pump wiring and electronics
- Do not attempt this professional task: Supply voltage
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Freeing the rotor
What they doThe technician carefully turns the screw in the centre of the pump head to free the motor shaft by hand. According to Immergas, once the rotor is free circulation resumes and the alarm light turns from red to green.
They must show youthe pump light on green and the boiler heating.
In writingthat the rotor was stuck and was freed without damaging the shaft.
Pump wiring and electronics
What they doIf the rotor turns and the light stays red, the technician checks for a fault in the pump wiring or electronics, as Immergas asks.
They must show youthe wiring check.
In writingthe defect found and, if the pump was replaced, the part reference and reason.
Supply voltage
What they doThe technician checks the 230 V 50 Hz mains connection with correct L-N polarity, as Immergas asks at commissioning, and measures the voltage against the manufacturer's specification.
They must show youthe voltage measured.
In writingthe measured value and what was corrected in the supply.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
When the code appeared
- Who:
- you.
- How:
- note whether E60 appeared when using the boiler again after weeks off, after a power cut or during voltage drops in the home.
- Result that matters:
- the context in which it appears.
- If it appeared after long inactivity:
- a stuck rotor fits; tell the technician.
- If it coincides with voltage drops:
- low supply voltage fits.
- Evidence to keep:
- a note of dates, times and what happened before.
Evidence: Immergas Victrix Zeus 25/32, instrucciones y advertencias para instalador, usuario y mantenimiento (1.042022SPA)
Whether the boiler restarts by itself
- Who:
- you.
- How:
- do not press Reset or open the boiler; wait and see whether E60 clears and the boiler heats again. Immergas says that if normal conditions return, it restarts without a reset.
- Result that matters:
- whether the lockout clears by itself.
- If it clears and does not return:
- note the date and time and keep an eye on it.
- If E60 stays:
- call the technician; freeing the pump is their job.
- Evidence to keep:
- a photo of the display and a note of how long it lasted.
Evidence: Immergas Victrix Zeus 25/32, instrucciones y advertencias para instalador, usuario y mantenimiento (1.042022SPA)
Fault list in the information menu
- Who:
- you.
- How:
- press the information button for at least 1 second, step with the same button to d 0.8, which shows the last five faults, and note when E60 appears.
- Result that matters:
- whether E60 repeats and whether it appears with other codes.
- If E60 repeats:
- tell the technician; if it appears with E61, there is also air in the pump.
- If it appears once and does not return:
- note the date and time and keep an eye on it.
- Evidence to keep:
- a photo of the fault list and a note of dates and times.
Evidence: Immergas Victrix Zeus 25/32, instrucciones y advertencias para instalador, usuario y mantenimiento (1.042022SPA)
Pump and power supply check by the technician
- Who:
- technician from an authorised company.
- How:
- checks the pump alarm light, tries to free the rotor and checks the wiring, the electronics and the supply voltage.
- Result that matters:
- which of the three Immergas causes applies.
- If the rotor was stuck:
- it is freed and circulation is checked.
- If there is an electrical fault or low voltage:
- the pump is repaired or the supply corrected.
- Evidence to keep:
- a job sheet with what was found and repaired.
Immergas reserves maintenance and repairs for an authorised company and tells the user not to open or tamper with the appliance.
Evidence: Immergas Victrix Zeus 25/32, instrucciones y advertencias para instalador, usuario y mantenimiento (1.042022SPA)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Boilers
- Brand
- Immergas
- Product type
- Gas boiler
Known code variants
- E60
- Error 60 Immergas
- Immergas E60
- Victrix 60
- Victrix E60
What it means
In the Victrix Zeus 25/32 table, E60 is the blocked pump fault: the circulation pump has stopped because the rotor is stuck or there is an electrical fault. Immergas says to try freeing it as the manual describes and, if normal conditions return, the appliance restarts without a reset. The pump itself flags low supply voltage, a stuck rotor or an electrical error with its red alarm light. The code does not say which of the three it is; the technician checks.
Warnings and stop conditions
- Criticaleditorial warning
If you smell gas: Immergas says to close the meter or main gas tap and, if you can, the boiler's gas tap, open doors and windows, use no naked flames, do not smoke and do not touch switches, sockets, doorbells or phones. Leave the home and call your gas distributor's emergency number from the street.
Evidence: Immergas Victrix Zeus 25/32, instrucciones y advertencias para instalador, usuario y mantenimiento (1.042022SPA)
- Highsource verified
Do not open the boiler to free the pump: Immergas says not to open or tamper with the appliance, and in Stand-by and Off modes it must still be treated as live.
Evidence: Immergas Victrix Zeus 25/32, instrucciones y advertencias para instalador, usuario y mantenimiento (1.042022SPA)
Symptoms and causes
Probable causes · in order
- Rotor stuck after inactivityCommon
Fits if E60 appears when you use the boiler again after a long time off. Immergas warns that after long inactivity the pump may stick, and it is freed by hand with the screw in the centre of the head.
Evidence: Immergas Victrix Zeus 25/32, instrucciones y advertencias para instalador, usuario y mantenimiento (1.042022SPA)
- Electrical fault in the pumpPossible
Fits if E60 returns even though the rotor turns. Immergas asks for a check that there is no fault in the pump, its wiring or its electronics.
Evidence: Immergas Victrix Zeus 25/32, instrucciones y advertencias para instalador, usuario y mantenimiento (1.042022SPA)
- Low supply voltagePossible
Fits if E60 coincides with voltage drops in the home. According to Immergas, with low voltage the pump stops and restarts when the voltage rises.
Evidence: Immergas Victrix Zeus 25/32, instrucciones y advertencias para instalador, usuario y mantenimiento (1.042022SPA)
Virtual technician
Does 60 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
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