- HVAC
- Pellet stoves
No Ignition
Extraflame No Ignition on pellet stove: ignition failure
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
Medium
Quick answer
The No Ignition alarm (or NO IGNITION - BLACK OUT after a power cut, Fallo Encendido in Spanish) on an Extraflame pellet stove means no flame was detected or control temperature was not reached within the 15-minute ignition window. Always empty the cold burn pot before restarting.
Safety first
Stop and check this first
- Always empty all unburned pellets accumulated in the burn pot after a No Ignition alarm before attempting a new start, and never dump those unburned pellets back into the hopper.
- Never use flammable liquids or firelighters to ignite the pellets, and never bypass or defeat the rear pellet tank safety bulb thermostat (A).
Safe checks you can perform
- Check the pellet hopper level and refill with ISO 17225-2 class A1 pellets
- Wait 15 minutes for the fumes motor to stop, reset via key 1, and empty the cold burn pot
- Run the FIRST LOAD menu cycle if the hopper and auger ran dry
- Check the pellet volumetric weight calibration in EASY SETUP
Leave these tasks to a qualified professional
- Do not attempt this professional task: Technical inspection of the ignition plug (C), pipe holder, and combustion chamber
- Do not attempt this professional task: Root-cause diagnosis of a tripped rear hopper safety thermostat (A) and fumes sensing
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Technical inspection of the ignition plug (C), pipe holder, and combustion chamber
What they doA technician from an Extraflame Authorised Technical Assistance Centre tests the heating element and resistance of the ignition plug (C), cleans its pipe holder, and performs internal combustion chamber maintenance, replacing a failed ignition plug with an original spare part.
They must show youthe condition of the ignition plug pipe holder and the electrical test of the ignition plug (C) or any original replacement fitted.
In writingthe ignition system and combustion chamber service completed following the No Ignition alarm.
Root-cause diagnosis of a tripped rear hopper safety thermostat (A) and fumes sensing
What they doWhen No Ignition occurs because the rear pellet tank safety bulb thermostat (A) interrupted power to the pellet feed motor or due to a fumes temperature sensing fault, an authorised technician diagnoses and corrects the cause of overheating before resetting the thermostat.
They must show youthe check performed on the rear safety bulb thermostat (A), pellet feed motor, and fumes temperature probe.
In writingthe verified root cause of the thermal trip or ignition failure and confirmation of a successful 15-minute start-up test.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Check the pellet hopper level and refill with ISO 17225-2 class A1 pellets
- Who:
- you, inspecting the pellet tank on your Extraflame stove.
- How:
- verify that the hopper contains dry 6 mm pellets certified to ISO 17225-2 class A1, filling it with a scoop without resting the pellet bag on the stove, and close the hopper lid tightly.
- Result that matters:
- ensure the stove has dry, certified fuel ready for ignition.
- If the hopper had run out and refilling plus running FIRST LOAD restores ignition:
- resolved.
- If the hopper has sufficient pellets but No Ignition triggers:
- wait 15 minutes and clean the cold burn pot.
- Evidence to keep:
- ISO 17225-2 class A1 certification mark on the pellet bag and fuel level in the hopper.
Evidence: Extraflame Pellet Stoves User Manual AMIKA (004281463 - Rev 000) · Extraflame Pellet Stoves User Manual Dorina, Giusy, Giusy Plus, Ketty, Serafina, Viviana, Viviana Plus (004276516_002) · Pellet products FAQ | La Nordica-Extraflame
Wait 15 minutes for the fumes motor to stop, reset via key 1, and empty the cold burn pot
- Who:
- you, once the stove is completely cold and unplugged after clearing the alarm.
- How:
- wait until the fumes extractor motor stops completely and at least 15 minutes have passed since the alarm triggered, hold key 1 (ON/OFF) for 3 seconds to clear No Ignition, and with the stove cold and unplugged remove all unburned pellets from the burn pot, clear its bottom holes with the poker, vacuum the ignition plug pipe holder, and push the burn pot against the fire wall.
- Result that matters:
- clear all unburned pellets and ash from the burn pot and ignition plug passage before a new start.
- If the burn pot or ignition plug pipe holder was fouled and cleaning it restores ignition within 15 minutes:
- resolved.
- If the burn pot is clean and the auger had run dry:
- run the FIRST LOAD menu function.
- Evidence to keep:
- photo of the emptied burn pot and vacuumed ignition plug pipe holder.
Evidence: Extraflame Pellet Stoves User Manual AMIKA (004281463 - Rev 000) · Extraflame Pellet Stoves User Manual Dorina, Giusy, Giusy Plus, Ketty, Serafina, Viviana, Viviana Plus (004276516_002) · Pellet products FAQ | La Nordica-Extraflame
Run the FIRST LOAD menu cycle if the hopper and auger ran dry
- Who:
- you, from the control panel menu with the stove cold, clean, and in OFF status.
- How:
- if the hopper had run completely out of pellets, with the display in OFF status press key 6 (Menu), open SETTINGS, and run FIRST LOAD to prime the auger before starting ignition.
- Result that matters:
- fill the auger channel so pellets drop into the burn pot right from the start of ignition.
- If after FIRST LOAD finishes, pellets feed properly and the stove ignites without alarm:
- resolved.
- If too few or too many pellets drop during ignition:
- check the EASY SETUP calibration.
- Evidence to keep:
- completion of the FIRST LOAD cycle in the SETTINGS menu.
Evidence: Extraflame Pellet Stoves User Manual AMIKA (004281463 - Rev 000) · Extraflame Pellet Stoves User Manual Dorina, Giusy, Giusy Plus, Ketty, Serafina, Viviana, Viviana Plus (004276516_002) · Pellet products FAQ | La Nordica-Extraflame
Check the pellet volumetric weight calibration in EASY SETUP
- Who:
- you, via the user menu on the Extraflame control panel.
- How:
- if pellets either fail to reach the ignition plug hole or overfill the burn pot without lighting, open EASY SETUP in the user menu and adjust the pellet loading setting between -3 and +3 (factory setting 0) by one step per day.
- Result that matters:
- match the start-up pellet feed percentage to the volumetric weight of your pellets.
- If adjusting EASY SETUP by one step allows the flame to establish within 15 minutes:
- resolved.
- If ignition still fails or no pellets drop into the burn pot:
- stop trying to light it and have an Extraflame authorised technician check the stove.
- Evidence to keep:
- selected calibration value (-3 to +3) in the EASY SETUP menu.
Evidence: Extraflame Pellet Stoves User Manual AMIKA (004281463 - Rev 000) · Extraflame Pellet Stoves User Manual Dorina, Giusy, Giusy Plus, Ketty, Serafina, Viviana, Viviana Plus (004276516_002) · Pellet products FAQ | La Nordica-Extraflame
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- HVAC
- Brand
- Extraflame
- Product type
- Pellet stoves
Known code variants
- FALLO DE ENC. - BLACK OUT
- Fallo Encendido
- No Ignition
- NO IGNITION - BLACK OUT
What it means
According to the Extraflame AMIKA Pellet Stove User Manual (004281463 - Rev 000) and the 596-series User Manual for Dorina, Giusy, Giusy Plus, Ketty, Serafina, Viviana, and Viviana Plus (004276516_002), No Ignition (Fallo Encendido in Spanish, or NO IGNITION - BLACK OUT if mains power failed during start-up) means the flame did not appear or the control temperature was not reached within the 15-minute ignition cycle. Other Extraflame pellet models may differ in menu layout. This message alone never proves the ignition plug (C) or auger motor is faulty.
Warnings and stop conditions
- Highsource verified
Always empty all unburned pellets accumulated in the burn pot after a No Ignition alarm before attempting a new start, and never dump those unburned pellets back into the hopper.
Evidence: Extraflame Pellet Stoves User Manual AMIKA (004281463 - Rev 000) · Extraflame Pellet Stoves User Manual Dorina, Giusy, Giusy Plus, Ketty, Serafina, Viviana, Viviana Plus (004276516_002) · Pellet products FAQ | La Nordica-Extraflame
- Highsource verified
Never use flammable liquids or firelighters to ignite the pellets, and never bypass or defeat the rear pellet tank safety bulb thermostat (A).
Evidence: Extraflame Pellet Stoves User Manual AMIKA (004281463 - Rev 000) · Extraflame Pellet Stoves User Manual Dorina, Giusy, Giusy Plus, Ketty, Serafina, Viviana, Viviana Plus (004276516_002) · Pellet products FAQ | La Nordica-Extraflame
Symptoms and causes
Probable causes · in order
- Empty pellet hopper or unprimed auger on first loadCommon
The pellet hopper is empty or the feed screw (auger) ran dry after a complete fuel run-out, so insufficient pellets reached the burn pot during the 15-minute ignition phase.
Evidence: Extraflame Pellet Stoves User Manual AMIKA (004281463 - Rev 000) · Extraflame Pellet Stoves User Manual Dorina, Giusy, Giusy Plus, Ketty, Serafina, Viviana, Viviana Plus (004276516_002) · Pellet products FAQ | La Nordica-Extraflame
- Dirty burn pot or ignition plug pipe holder, or unseated burn potPossible
Ash or unburned pellets block the burn pot bottom holes, its seating slot, or the ignition plug pipe holder, or the burn pot was not pushed back flush against the fire wall.
Evidence: Extraflame Pellet Stoves User Manual AMIKA (004281463 - Rev 000) · Extraflame Pellet Stoves User Manual Dorina, Giusy, Giusy Plus, Ketty, Serafina, Viviana, Viviana Plus (004276516_002) · Pellet products FAQ | La Nordica-Extraflame
- Pellet feed calibration (Easy setup) or power cut during start-upPossible
The volumetric weight of the pellets requires dosing calibration in Easy setup (-3 to +3, factory default 0), or a mains power outage interrupted the ignition cycle (NO IGNITION - BLACK OUT).
Evidence: Extraflame Pellet Stoves User Manual AMIKA (004281463 - Rev 000) · Extraflame Pellet Stoves User Manual Dorina, Giusy, Giusy Plus, Ketty, Serafina, Viviana, Viviana Plus (004276516_002) · Pellet products FAQ | La Nordica-Extraflame
- Tripped rear hopper safety bulb thermostat (A) or ignition plug (C) faultLess common
The rear pellet tank safety bulb thermostat (A) tripped due to overheating and stopped pellet feed, or the ignition plug (C) and combustion chamber require professional maintenance.
Evidence: Extraflame Pellet Stoves User Manual AMIKA (004281463 - Rev 000) · Extraflame Pellet Stoves User Manual Dorina, Giusy, Giusy Plus, Ketty, Serafina, Viviana, Viviana Plus (004276516_002) · Pellet products FAQ | La Nordica-Extraflame
Virtual technician
Does No Ignition still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Extraflame Pellet Stoves User Manual AMIKA (004281463 - Rev 000)
La Nordica-Extraflame · 2026 · official_doc
- 2
Extraflame Manual del Usuario Estufas de Pellet AMIKA (004281463 - Rev 000)
La Nordica-Extraflame · 2026 · official_doc
- 3
La Nordica-Extraflame · 2026 · official_doc
- 4
La Nordica-Extraflame · 2026 · official_doc
- 5
Pellet products FAQ | La Nordica-Extraflame
La Nordica-Extraflame · 2026 · official_doc
- 6
Productos de pellets FAQ | La Nordica-Extraflame
La Nordica-Extraflame · 2026 · official_doc
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