- Gaming and consoles
- VR headsets
Missing requirements
Meta Missing requirements on VR headset: Air Link Wi-Fi
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
The built-in Air Link Troubleshoot tool on your Meta Quest headset reports Missing requirements or Meets some of the requirements, or updates fail due to storage or a lock PIN. Switch to 5 GHz Wi-Fi (80 MHz channel), wire your PC via Ethernet and check Storage.
Safety first
Stop and check this first
- You cannot use Automatically power headset to update if your headset has a lock PIN, because the headset cannot unlock itself unless you enter the PIN.
- Meeting the physical requirements in the Air Link troubleshoot tool does not guarantee optimal performance if wireless interference or network congestion is present in crowded areas.
Safe checks you can perform
- Run the built-in Air Link Troubleshoot tool inside the headset
- Connect the headset to 5 GHz (80 MHz) and wire the PC with Ethernet
- Check Software update manually and verify automatic update conditions
- Check and free up space under Settings > General > Storage
Leave these tasks to a qualified professional
- Do not attempt this professional task: Configure a dedicated 80 MHz channel on 5 GHz and wire PC Ethernet for Air Link
- Do not attempt this professional task: Run an external update using the official Meta software update tool
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Configure a dedicated 80 MHz channel on 5 GHz and wire PC Ethernet for Air Link
What they doThe technician configures the router to use a specific 80 MHz channel on the 5 GHz band (or sets up a dedicated Air Link router in the playroom), reduces intermediate network hops and connects the Windows PC to the router via Ethernet cable.
They must show youthe five-metric chart in Quick settings > Link > Troubleshoot displaying Meets requirements.
In writing5 GHz band and 80 MHz channel width settings applied on the router and verified Ethernet cable connection to the PC.
Run an external update using the official Meta software update tool
What they doIf the headset cannot complete an update from its internal menu despite sufficient free Storage space, the technician applies the update using Meta's official software update tool on a computer or phone.
They must show youthe updated software version confirmed under Settings > General > Software update.
In writinginstalled software version and verified free space under Settings > General > Storage.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Run the built-in Air Link Troubleshoot tool inside the headset
- Who:
- you, wearing the headset with the Meta Horizon Link PC app open on your computer.
- How:
- press the Meta button on the right Touch controller to open the universal menu, hover over the clock on the left to select Quick settings > Link, select your computer (toggle Air Link off and on if it is missing) and select Troubleshoot to inspect the five-metric chart.
- Result that matters:
- identify which of the five network checks is slowing down your Air Link connection.
- If the chart shows Meets requirements and streaming runs smoothly:
- network verified.
- If the chart shows Meets some of the requirements or Missing requirements:
- adjust 5 GHz, 80 MHz and Ethernet.
- Evidence to keep:
- metric chart result inside Quick settings > Link > Troubleshoot.
Evidence: How to troubleshoot your Air Link connection over Wi-Fi | Quest help | Meta · How to update the software on your Meta Quest | Quest help | Meta · Manage your storage space on Meta Quest | Quest help | Meta
Connect the headset to 5 GHz (80 MHz) and wire the PC with Ethernet
- Who:
- you, at your home router and Windows computer.
- How:
- connect your Windows PC directly to the router or modem with an Ethernet cable so only the headset uses Wi-Fi, connect the headset to the 5 GHz band with channel width locked to 80 MHz, and stay in the same room with a clear line of sight to the router.
- Result that matters:
- remove wireless-to-wireless interference and reduce network latency.
- If the Air Link Troubleshoot metric updates to Meets requirements:
- resolved.
- If headset software updates or app downloads still fail:
- check Software update and Storage.
- Evidence to keep:
- Wi-Fi band/channel width (5 GHz / 80 MHz) and wired Ethernet link on the PC.
Evidence: How to troubleshoot your Air Link connection over Wi-Fi | Quest help | Meta · How to update the software on your Meta Quest | Quest help | Meta · Manage your storage space on Meta Quest | Quest help | Meta
Check Software update manually and verify automatic update conditions
- Who:
- you, from Quick controls on your Meta Quest headset.
- How:
- open Quick controls > Settings > General > Software update to download any available build; for automatic updates, leave the headset charged, powered on and connected to Wi-Fi on a flat surface without moving it, noting that a lock PIN prevents Automatically power headset to update.
- Result that matters:
- ensure the headset is running the latest Horizon OS version.
- If the download button appears and installs the latest software update:
- resolved.
- If the update fails or cannot download due to space:
- free up space in Storage.
- Evidence to keep:
- current software version listed on the Software update screen.
Evidence: How to troubleshoot your Air Link connection over Wi-Fi | Quest help | Meta · How to update the software on your Meta Quest | Quest help | Meta · Manage your storage space on Meta Quest | Quest help | Meta
Check and free up space under Settings > General > Storage
- Who:
- you, in the Storage manager on the headset.
- How:
- open Quick controls > Settings > General > Storage to view what is taking up space, compare against the app install size under Information in the Meta Horizon Store, and select Delete next to unneeded apps or files.
- Result that matters:
- free enough internal storage for system updates and store downloads.
- If deleting unused apps allows updates and downloads to complete:
- resolved.
- If you still cannot update from the headset menu:
- use the software update tool on a computer or phone.
- Evidence to keep:
- available storage space displayed under Settings > General > Storage.
Evidence: How to troubleshoot your Air Link connection over Wi-Fi | Quest help | Meta · How to update the software on your Meta Quest | Quest help | Meta · Manage your storage space on Meta Quest | Quest help | Meta
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- Meta
- Product type
- VR headsets
Known code variants
- Air Link Wi-Fi troubleshoot metric
- Cumple algunos requisitos Air Link wifi
- Fallo de actualización o falta de almacenamiento Quest
- Faltan requisitos en Air Link
- Meets some of the requirements Air Link
- Meta Quest software update or storage space
- Missing requirements
What it means
On official Meta Quest support pages covering Air Link Wi-Fi troubleshooting, software updates and storage space for Quest 3, Quest 3S, Quest 2 and Quest Pro, the in-headset tool under Quick settings > Link > Troubleshoot evaluates five network metrics and grades your setup as Meets requirements, Meets some of the requirements or Missing requirements. In addition, automatic headset updates require the visor to be charged, powered on and resting flat without a lock PIN blocking auto-wake, plus adequate free space under General > Storage. This status alone never proves the headset Wi-Fi hardware is faulty, and other models may differ.
Warnings and stop conditions
- Lowsource verified
You cannot use Automatically power headset to update if your headset has a lock PIN, because the headset cannot unlock itself unless you enter the PIN.
Evidence: How to troubleshoot your Air Link connection over Wi-Fi | Quest help | Meta · How to update the software on your Meta Quest | Quest help | Meta · Manage your storage space on Meta Quest | Quest help | Meta
- Lowsource verified
Meeting the physical requirements in the Air Link troubleshoot tool does not guarantee optimal performance if wireless interference or network congestion is present in crowded areas.
Evidence: How to troubleshoot your Air Link connection over Wi-Fi | Quest help | Meta · How to update the software on your Meta Quest | Quest help | Meta · Manage your storage space on Meta Quest | Quest help | Meta
Symptoms and causes
Probable causes · in order
- 2.4 GHz Wi-Fi band, channel width below 80 MHz or PC not wired via EthernetCommon
The Air Link troubleshoot chart detects that the headset is on 2.4 GHz instead of 5 GHz with an 80 MHz channel width, or the Windows PC is on Wi-Fi instead of a wired Ethernet cable to the router.
Evidence: How to troubleshoot your Air Link connection over Wi-Fi | Quest help | Meta · How to update the software on your Meta Quest | Quest help | Meta · Manage your storage space on Meta Quest | Quest help | Meta
- High network latency or weak Wi-Fi signal strength from router distanceCommon
Too many devices sit between your computer and headset, or the headset is not in the same room with a clear line of sight to the router.
Evidence: How to troubleshoot your Air Link connection over Wi-Fi | Quest help | Meta · How to update the software on your Meta Quest | Quest help | Meta · Manage your storage space on Meta Quest | Quest help | Meta
- Software update blocked by sleep/power-off state, movement or a lock PINPossible
Automatic updates will not run if the headset is turned off or asleep, moved off a flat surface, or protected by a lock PIN (which prevents 'Automatically power headset to update' from unlocking the device).
Evidence: How to troubleshoot your Air Link connection over Wi-Fi | Quest help | Meta · How to update the software on your Meta Quest | Quest help | Meta · Manage your storage space on Meta Quest | Quest help | Meta
- Insufficient internal storage space on the headset for updates or downloadsPossible
Available storage is full and requires removing unused apps or files under Settings > General > Storage after checking app install sizes under Information in the Meta Horizon Store.
Evidence: How to troubleshoot your Air Link connection over Wi-Fi | Quest help | Meta · How to update the software on your Meta Quest | Quest help | Meta · Manage your storage space on Meta Quest | Quest help | Meta
Virtual technician
Does Missing requirements still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
How to troubleshoot your Air Link connection over Wi-Fi | Quest help | Meta
Meta · 2026 · official_doc
- 2
Cómo solucionar los problemas de conexión de Air Link con una red wifi | Ayuda de Quest | Meta
Meta · 2026 · official_doc
- 3
How to update the software on your Meta Quest | Quest help | Meta
Meta · 2026 · official_doc
- 4
Cómo actualizar el software de tus Meta Quest | Ayuda de Quest | Meta
Meta · 2026 · official_doc
- 5
Manage your storage space on Meta Quest | Quest help | Meta
Meta · 2026 · official_doc
- 6
Administrar el espacio de almacenamiento en Meta Quest | Ayuda de Quest | Meta
Meta · 2026 · official_doc
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