- Gaming and consoles
- PlayStation 5
CE-100005-6
PlayStation CE-100005-6 on PS5: game or app can't load
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
Medium
Quick answer
The PS5 cannot load the game or app. Delete it from the home screen with the options button, then reinstall it from your library, or clean the disc and reinsert it if it is a disc game.
Safety first
Stop and check this first
- Sony's disc guide warns that Reset PS5 (Reinstall System Software) deletes all information on the console. It is not a step for CE-100005-6; do not use it to fix a single game.
Safe checks you can perform
- Delete the game
- Reinstall the digital version
- Clean the disc and reinstall from it
Leave these tasks to a qualified professional
- Do not attempt this professional task: PlayStation Repairs
What a technician must be able to justify
A technician is coming
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
PlayStation Repairs
What they doPlayStation's repair service assesses the disc drive when several discs fail on the console after Sony's disc troubleshooting steps.
They must show youwhich test reproduced the disc fault.
In writingwhat was repaired or replaced and the test result afterwards.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Delete the game
- Who:
- you.
- How:
- on the home screen, highlight the game, press the options button and select Delete. You can also use Settings > Storage > Console Storage > Games and Apps.
- Result that matters:
- the game is removed from the console storage.
- If it is a digital game:
- reinstall it from your library.
- If it is a disc game:
- clean the disc before reinstalling.
- Evidence to keep:
- name of the game and the date you deleted it. Sony notes you can download your purchases again from your library.
Evidence: How to manage PS5 console storage space · PS5 error code CE-100005-6 (PlayStation Support)
Reinstall the digital version
- Who:
- you.
- How:
- go to Games home > Game Library > Your Collection, select the game and select Download.
- Result that matters:
- whether the game loads after the reinstall.
- If it loads:
- the installed data was the cause.
- If CE-100005-6 returns after a clean reinstall:
- contact PlayStation Support with the history; the code alone does not prove a console fault.
- Evidence to keep:
- screenshot of the download finishing and the result of the first launch.
Evidence: How to download your games and add-ons from PlayStation Store · PS5 error code CE-100005-6 (PlayStation Support)
Clean the disc and reinstall from it
- Who:
- you.
- How:
- wipe the disc from the centre to the edge with a soft, clean, lint free cloth made for Blu-ray Discs or DVDs. With the console standing vertically, insert it with the label facing left.
- Result that matters:
- whether the game reinstalls and loads.
- If it loads:
- the disc surface was the problem.
- If it fails:
- try another game disc, Blu-ray or DVD. If other discs fail too, follow Sony's disc guide (Safe Mode, Clear Cache and Rebuild Database) before PlayStation Repairs.
- Evidence to keep:
- photo of the disc surface and which other discs you tried.
Evidence: How to troubleshoot disc issues on PS5 consoles · PS5 error code CE-100005-6 (PlayStation Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 5
Known code variants
- error CE-100005-6 PlayStation 5
- PlayStation 5 CE-100005-6
- PlayStation 5 error code CE-100005-6
- PlayStation CE-100005-6
- PlayStation error CE-100005-6
- PS5 CE-100005-6
- PS5 error CE-100005-6
- The game or application can't load CE-100005-6
What it means
Sony shows CE-100005-6 on PS5 when the game or application can't load. Its steps replace the installed data: delete the game, then reinstall the digital version from the library or reinstall the disc version after cleaning the disc. That points at the installed game data or a dirty disc, not at a specific part. If a disc game still fails after cleaning, Sony's disc guide continues with other discs and Safe Mode before PlayStation Repairs.
Warnings and stop conditions
- Mediumeditorial warning
Sony's disc guide warns that Reset PS5 (Reinstall System Software) deletes all information on the console. It is not a step for CE-100005-6; do not use it to fix a single game.
Evidence: How to troubleshoot disc issues on PS5 consoles
Symptoms and causes
Probable causes · in order
- Installed game data cannot loadPossible
The game fails to start from the console storage. Deleting it and reinstalling replaces that data; if it then loads, this was the cause.
Evidence: How to manage PS5 console storage space · PS5 error code CE-100005-6 (PlayStation Support)
- Dirty or marked discPossible
Only applies to disc games. If the game loads after cleaning the disc and reinstalling from it, the disc surface was the issue.
Evidence: How to troubleshoot disc issues on PS5 consoles · PS5 error code CE-100005-6 (PlayStation Support)
Virtual technician
Does CE-100005-6 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
How to manage PS5 console storage space
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 2
How to download your games and add-ons from PlayStation Store
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 3
How to troubleshoot disc issues on PS5 consoles
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 4
PS5 error code CE-100005-6 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
Was this entry useful?