- Gaming and consoles
- PlayStation 4
CE-30993-4
PlayStation CE-30993-4 on PS4: Bluetooth peripheral link error
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
Error code CE-30993-4 on PlayStation 4 indicates that an error occurred during the Bluetooth connection of a peripheral device. Check device compatibility, restart the PS4 console, and reset the Bluetooth controller or accessory.
Safety first
Stop and check this first
- Turn off and unplug the PS4 before resetting the controller and do not open the shell. Always turn off and unplug your PlayStation 4 console before pressing the recessed reset button with an unfolded paper clip, and never open the controller casing or touch the internal battery.
Safe checks you can perform
- Verify peripheral compatibility with PS4 and test another compatible Bluetooth device
- Restart your PlayStation 4 console completely
- Reset the DUALSHOCK 4 controller via the rear pinhole and pair with the official USB cable
Leave these tasks to a qualified professional
- Do not attempt this professional task: Cross-testing with a compatible Bluetooth device and DUALSHOCK 4 five-second reset
- Do not attempt this professional task: Hardware service evaluation via PlayStation Repairs
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Cross-testing with a compatible Bluetooth device and DUALSHOCK 4 five-second reset
What they doTest a second compatible Bluetooth device, restart the PS4 console, and hold the rear pinhole reset button on the DUALSHOCK 4 for at least five seconds before re-pairing over the official USB cable.
They must show youthe controller response after the five-second reset and the test with a second compatible Bluetooth device.
In writingthe peripheral model tested, the USB port used, and whether the fault stays with one device or the console.
Hardware service evaluation via PlayStation Repairs
What they doSubmit the DUALSHOCK 4 wireless controller or PlayStation 4 console for inspection through PlayStation Repairs.
They must show youthe failed Bluetooth connection test after both a console restart and a wired USB re-pair.
In writingthe documented CE-30993-4 error details and troubleshooting steps completed for PlayStation Repairs.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Verify peripheral compatibility with PS4 and test another compatible Bluetooth device
- Who:
- You at your PS4.
- How:
- Check whether your Bluetooth device can be used with PlayStation 4 consoles and try connecting another compatible Bluetooth device.
- Result that matters:
- Whether a second compatible Bluetooth peripheral connects to the PS4 without error CE-30993-4.
- If the second compatible device connects normally, the issue is specific to the first peripheral or its compatibility.
- If even a known-good compatible Bluetooth device fails to connect, restart your PS4 console.
- Evidence to keep:
- Model name of the Bluetooth peripheral tested and result with the second compatible device.
Evidence: CE-30993-4 - PlayStation 4 Error Code · How to troubleshoot DUALSHOCK 4 wireless controller issues
Restart your PlayStation 4 console completely
- Who:
- You at your PS4.
- How:
- Restart your PS4 console from the power menu and test the Bluetooth connection again once the system finishes booting.
- Result that matters:
- Whether restarting the PS4 clears the Bluetooth peripheral connection error.
- If the Bluetooth peripheral connects after the console restart, no further action is needed.
- If code CE-30993-4 appears again after restarting, reset the Bluetooth device or DUALSHOCK 4 controller.
- Evidence to keep:
- Photo of the CE-30993-4 error screen if it recurs after restarting the console.
Evidence: CE-30993-4 - PlayStation 4 Error Code · How to troubleshoot DUALSHOCK 4 wireless controller issues
Reset the DUALSHOCK 4 controller via the rear pinhole and pair with the official USB cable
- Who:
- You at your PS4.
- How:
- Turn off and unplug your PS4 console, disconnect the DUALSHOCK 4 from the official USB cable, use a small unfolded paper clip inside the tiny hole on the back of the controller to press and hold the reset button for at least five seconds, then connect the controller to a front or rear PS4 USB port with the official USB cable and press the PS button.
- Result that matters:
- Whether the reset controller pairs over the official USB cable and stays connected wirelessly.
- If the controller pairs over USB and works wirelessly without CE-30993-4, the controller reset resolved the issue.
- If the controller still fails with CE-30993-4 after resetting and USB pairing, arrange service via PlayStation Repairs.
- Evidence to keep:
- Record of the five-second reset and which PS4 USB port and cable were used.
Evidence: CE-30993-4 - PlayStation 4 Error Code · How to troubleshoot DUALSHOCK 4 wireless controller issues
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 4
Known code variants
- An error occurred during the Bluetooth connection
- CE-30993-4
- Se ha producido un error durante la conexión por Bluetooth
What it means
Regarding code CE-30993-4, the official PlayStation Support pages 'PS4 Error Code CE-30993-4' and 'How to troubleshoot DUALSHOCK 4 wireless controller issues' for the PlayStation 4 console and wireless controller family state that an error occurred during the Bluetooth connection of a peripheral device. Other PS4 console revisions or accessories may differ. Code CE-30993-4 alone never proves the controller or console hardware is faulty before confirming compatibility and resetting the peripheral.
Warnings and stop conditions
- Mediumsource verified
Turn off and unplug the PS4 before resetting the controller and do not open the shell. Always turn off and unplug your PlayStation 4 console before pressing the recessed reset button with an unfolded paper clip, and never open the controller casing or touch the internal battery.
Evidence: CE-30993-4 - PlayStation 4 Error Code · How to troubleshoot DUALSHOCK 4 wireless controller issues
Symptoms and causes
Probable causes · in order
- Bluetooth peripheral device is not compatible with PlayStation 4 consolesCommon
Attempting to pair an unsupported third-party Bluetooth accessory causes the PS4 system to abort the wireless link with code CE-30993-4.
Evidence: CE-30993-4 - PlayStation 4 Error Code · How to troubleshoot DUALSHOCK 4 wireless controller issues
- Stuck state on the DUALSHOCK 4 wireless controller or Bluetooth peripheralPossible
A frozen controller state prevents the wireless handshake from completing until the recessed reset button on the back of the DUALSHOCK 4 is held for at least five seconds.
Evidence: CE-30993-4 - PlayStation 4 Error Code · How to troubleshoot DUALSHOCK 4 wireless controller issues
- Temporary Bluetooth stack glitch on the PS4 consoleLess common
An active Bluetooth session hang on the PlayStation 4 console blocks peripheral connections until the console is restarted and re-paired over the official USB cable.
Evidence: CE-30993-4 - PlayStation 4 Error Code · How to troubleshoot DUALSHOCK 4 wireless controller issues
Virtual technician
Does CE-30993-4 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
CE-30993-4 - PlayStation 4 Error Code
PlayStation Support · 2026 · official_doc
- 2
CE-30993-4 - Código de error de PlayStation 4
Atención al cliente de PlayStation · 2026 · official_doc
- 3
How to troubleshoot DUALSHOCK 4 wireless controller issues
PlayStation Support · 2026 · official_doc
- 4
Cómo resolver problemas con el mando inalámbrico DUALSHOCK 4
Atención al cliente de PlayStation · 2026 · official_doc
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