- Gaming and consoles
- PlayStation 4
CE-34335-8
PlayStation 4 error CE-34335-8: internal HDD not detected
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
Medium
Quick answer
PlayStation 4 error CE-34335-8 means no Hard Disk Drive (HDD) was detected in your PS4 console. Turn off the PS4, unplug the power cord, remove the HDD bay cover for your model series, and check that the internal drive is properly seated.
Safety first
Stop and check this first
- Always turn off the PS4 console and unplug the power cord, HDMI cable, and all other cables before removing the top cover or HDD bay cover, and never disassemble any internal part beyond the HDD mounting bracket.
- Reinstalling PS4 system software via Safe Mode option Initialize PS4 (Reinstall System Software) deletes all user data and firmware on the drive, and installing unofficial update data can prevent the system from operating properly and void warranty service.
Safe checks you can perform
- Identify your exact PS4 CUH model series and existing save backups
- Check that the internal HDD and mounting bracket are firmly seated
- Reinstall PS4 system software via Safe Mode after fitting a replacement HDD
Leave these tasks to a qualified professional
- Do not attempt this professional task: Contact PlayStation Support or PlayStation Repairs for console service
- Do not attempt this professional task: Have a repair technician replace the HDD and reinstall official system software
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Contact PlayStation Support or PlayStation Repairs for console service
What they doIf CE-34335-8 persists after verifying the HDD is properly installed in its bay, or if a replacement HDD is also not detected, contact PlayStation Support or use the PlayStation Repairs diagnostic tool to arrange console service.
They must show youthe diagnostic result proving whether the internal SATA bay or the removable HDD failed.
In writingthe PlayStation service case number, the component repaired or replaced, and the warranty or repair estimate.
Have a repair technician replace the HDD and reinstall official system software
What they doIf you hand the console to a repair service for an HDD replacement, have them follow the exact CUH-series mounting procedure, reinstall PS4 system software using the official PS4UPDATE.PUP reinstallation file, and restore your backed-up saves.
They must show youthe removed HDD, the intact mounting bracket with all four screws and rubber inserts, and the PS4 booting cleanly into the newly installed system software.
In writingthe replacement drive model and capacity installed, the system software version, and which USB or cloud backups were restored.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Identify your exact PS4 CUH model series and existing save backups
- Who:
- You, the owner checking the PS4 CUH model and saved-data backups.
- How:
- Check the model number on your console to determine whether it belongs to the CUH-7000 series (PS4 Pro), the CUH-2015 series, or the CUH-1200, CUH-1110, and CUH-1000 series, and verify whether your saved data is backed up on a USB storage device or PlayStation Plus Online Storage.
- Result that matters:
- Which HDD bay cover procedure applies to your console and whether saved data is already backed up externally.
- If your console matches one of the documented CUH series, that confirms the exact cover removal path before touching any screws.
- If you have a USB backup or PlayStation Plus cloud copy, that confirms your saved games can be restored if the internal HDD must be replaced.
- Evidence to keep:
- Note the exact CUH model number and the date of your most recent USB or cloud backup.
Evidence: How to back up and restore PS4 console data · PS4: Upgrade HDD
Check that the internal HDD and mounting bracket are firmly seated
- Who:
- You, the console owner, using a long Phillips screwdriver with the console completely unplugged.
- How:
- Turn off the PS4 console, unplug the power cord, HDMI cable, and any other cables, remove the HDD bay cover or top panel for your CUH series, check the mounting bracket screw and four side screws (without over-tightening or removing rubber inserts), ensure the HDD is fully inserted in the HDD bay, and reattach the cover before reconnecting power.
- Result that matters:
- Whether the PS4 detects the internal drive and boots normally after reseating the HDD.
- If the console starts normally after reseating the bracket and reattaching the cover, that confirms a loose HDD connection caused CE-34335-8.
- If CE-34335-8 still appears with the HDD fully inserted, that rules out a loose bay connection and points to a faulty HDD or a console needing service.
- Evidence to keep:
- Take a photo of the seated HDD mounting bracket and record the boot result after reassembly.
Always turn off the PS4 and unplug the power, HDMI, and all other cables before removing the HDD bay cover; do not over-tighten screws, do not remove rubber inserts from screw holes, and never open any part of the console beyond the documented HDD bay.
Evidence: PS4: Upgrade HDD · CE-34335-8 (PlayStation Support)
Reinstall PS4 system software via Safe Mode after fitting a replacement HDD
- Who:
- You, the console owner, when testing a replacement HDD with a PC or Mac and a FAT32 or exFAT USB drive (1GB free space).
- How:
- On a FAT32 or exFAT USB drive with 1GB free space, create uppercase folders PS4 and UPDATE, save the official reinstallation file as PS4UPDATE.PUP, plug the USB drive into the PS4 with the replacement HDD installed, hold the power button until the second beep (seven seconds later) to enter Safe Mode, and select Initialize PS4 (Reinstall System Software).
- Result that matters:
- Whether the PS4 recognizes PS4UPDATE.PUP, installs the system software on the replacement HDD, and boots to the home screen.
- If the reinstallation completes and the PS4 boots, that confirms the previous HDD was faulty and allows you to copy saved data back from USB or PlayStation Plus.
- If the PS4 still shows CE-34335-8 or cannot detect a known-good replacement drive with uppercase PS4/UPDATE/PS4UPDATE.PUP, that isolates the fault to the PS4 console hardware.
- Evidence to keep:
- Keep a photo of the Safe Mode screen and record the replacement HDD model and system software version installed.
Reinstalling system software deletes all data on the PS4 console; use only the official Sony Interactive Entertainment reinstallation file and never turn off the system during installation.
Evidence: How to use Safe Mode on PS5 consoles and PS4 consoles · How to update system software on a PS4 console · PS4: Upgrade HDD
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 4
Known code variants
- code erreur PS4 CE-34335-8
- codice errore PS4 CE-34335-8
- error PS4 CE-34335-8
- PlayStation 4 CE-34335-8
- PlayStation CE-34335-8
- PS4 CE-34335-8
- PS4 error code CE-34335-8
- PS4 Fehlercode CE-34335-8
What it means
PlayStation Support defines CE-34335-8 as 'No Hard Disk Drive (HDD) detected.' During startup, the PS4 console checks the internal drive bay and raises CE-34335-8 if the hard disk drive is loose, corrupted, or faulty, or if the console itself requires service. Sony publishes model-specific HDD bay access procedures for the CUH-7000 series (PS4 Pro), CUH-2015 series, and CUH-1200, CUH-1110, and CUH-1000 series, and requires reinstalling system software from a USB drive with 1GB free space (PS4/UPDATE/PS4UPDATE.PUP) whenever a replacement HDD is installed. Code CE-34335-8 alone does not prove whether the drive or the console hardware failed.
Warnings and stop conditions
- Highsource verified
Always turn off the PS4 console and unplug the power cord, HDMI cable, and all other cables before removing the top cover or HDD bay cover, and never disassemble any internal part beyond the HDD mounting bracket.
Evidence: PS4: Upgrade HDD · CE-34335-8 (PlayStation Support)
- Mediumsource verified
Reinstalling PS4 system software via Safe Mode option Initialize PS4 (Reinstall System Software) deletes all user data and firmware on the drive, and installing unofficial update data can prevent the system from operating properly and void warranty service.
Evidence: How to use Safe Mode on PS5 consoles and PS4 consoles · How to update system software on a PS4 console
Symptoms and causes
Probable causes · in order
- Internal Hard Disk Drive loose or not fully seated in the HDD bayCommon
PlayStation's first troubleshooting step for CE-34335-8 is turning off the console, unplugging the power cord, removing the cover, and checking that the HDD and mounting bracket are correctly installed.
Evidence: PS4: Upgrade HDD · CE-34335-8 (PlayStation Support)
- Corrupted or faulty internal Hard Disk Drive requiring replacementPossible
If CE-34335-8 continues when the drive is properly installed in its mounting bracket, Sony states that the HDD itself could be corrupted or faulty and provides the Upgrade HDD replacement procedure.
Evidence: PS4: Upgrade HDD · CE-34335-8 (PlayStation Support)
- PS4 console hardware fault requiring PlayStation servicePossible
Sony notes that if checking or replacing the internal drive does not resolve CE-34335-8, the PS4 console itself may be in need of service through PlayStation Support.
Evidence: How to use Safe Mode on PS5 consoles and PS4 consoles · CE-34335-8 (PlayStation Support)
Virtual technician
Does CE-34335-8 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
PlayStation Support · 2026 · official_doc
Was this entry useful?