- Gaming and consoles
- PlayStation 4
NP-34957-8
PlayStation NP-34957-8 on PS4: problem connecting to the server
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
Medium
Quick answer
The PS4 could not reach the PlayStation server. Check the PlayStation status page first. If there is no outage, use a wired connection and power down the console and the router or modem, waiting at least 5 minutes before restarting.
Safety first
Stop and check this first
- While the status page shows an outage, repeating network changes on the console or router will not fix NP-34957-8. Wait for the service to come back first.
Safe checks you can perform
- PlayStation status page
- Wired connection
- Console, router and modem off in Sony's order
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
PlayStation status page
- Who:
- you.
- How:
- open status.playstation.com on a phone or computer and look for alerts.
- Result that matters:
- whether there is an outage or maintenance affecting the service you were using.
- If there is an alert:
- wait until the service is back; the console and your network are not the cause.
- If everything is up:
- go on to the connection checks.
- Evidence to keep:
- screenshot of the status page with date and time.
Evidence: PS4 error code NP-34957-8 (PlayStation Support)
Wired connection
- Who:
- you.
- How:
- if you can, connect the PS4 to the router with a network cable instead of wireless and try again.
- Result that matters:
- whether NP-34957-8 appears on cable.
- If it works on cable:
- the wireless link was the problem; keep the cable or improve the wireless setup.
- If it fails on cable too:
- restart the console, router and modem in the order Sony gives.
- Evidence to keep:
- which connection type you used for each attempt.
Evidence: PS4 error code NP-34957-8 (PlayStation Support)
Console, router and modem off in Sony's order
- Who:
- you.
- How:
- turn off the PS4 and unplug it. Turn off the router or modem, wait at least 5 minutes and turn it back on. Then plug the console back in and turn it on.
- Result that matters:
- whether the console connects once everything has restarted.
- If it connects:
- it was a temporary state in the network equipment or the console.
- If the error returns:
- see the further troubleshooting Sony links from PlayStation Repairs; the code alone does not mean the console needs a repair.
- Evidence to keep:
- time of the restart and whether the code came back.
Evidence: PS4 error code NP-34957-8 (PlayStation Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 4
Known code variants
- error NP-34957-8 PlayStation 4
- PlayStation 4 error code NP-34957-8
- PlayStation 4 NP-34957-8
- PlayStation error NP-34957-8
- PlayStation NP-34957-8
- PS4 error NP-34957-8
- PS4 NP-34957-8
- There was a problem connecting to the server NP-34957-8
What it means
Sony shows NP-34957-8 on PS4 when there was a problem connecting to the server. Its steps separate a server outage (status page) from the home connection (wired instead of wireless) and from a temporary state in the router, modem or console (everything off, router and modem off for at least 5 minutes). The code does not say on which side the fault is, and it does not point at a faulty part in the console.
Warnings and stop conditions
- Loweditorial warning
While the status page shows an outage, repeating network changes on the console or router will not fix NP-34957-8. Wait for the service to come back first.
Evidence: PS4 error code NP-34957-8 (PlayStation Support)
Symptoms and causes
Probable causes · in order
- Server issue at PlayStationPossible
If the PlayStation status page shows an outage or maintenance, the fault is on the service side and the console needs nothing.
Evidence: PS4 error code NP-34957-8 (PlayStation Support)
- Unstable wireless connectionPossible
Sony asks you to try a wired connection if possible. If the error goes away on cable, the wireless link was the weak point.
Evidence: PS4 error code NP-34957-8 (PlayStation Support)
- Router, modem or console needs a restartPossible
Shown when the error stops after the console is unplugged and the router or modem has been off for at least 5 minutes.
Evidence: PS4 error code NP-34957-8 (PlayStation Support)
Virtual technician
Does NP-34957-8 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
PS4 error code NP-34957-8 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
Was this entry useful?