PlayStation 4 error NP-36006-5: corrupted user trophy data

Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.

1. 1

   Attempt to sync trophies with PSN from the function screen

   No special tools

   Who:

   You, the PS4 console owner signed in to the affected profile.

   How:

   From the PS4 function screen, select Trophies, press the OPTIONS button on the controller, and select Sync Trophies With PSN before changing any user profile settings.

   Result that matters:

   Whether trophy synchronization completes with PlayStation Network or immediately displays NP-36006-5.

   If Sync Trophies With PSN completes, that confirms your earned trophies are recorded on PlayStation Network before you back up console data (which excludes trophies).

   If NP-36006-5 blocks synchronization, that confirms the local trophy cache is unreadable and indicates you must back up saved data to USB before deleting the local user.

   Evidence to keep:

   Keep a photo of the NP-36006-5 screen and note the last game where a trophy was earned.

   Evidence: How to back up and restore PS4 console data · How to fix NP-36006-5 (PlayStation Support)

2. 2

   Back up PS4 saved data and settings to a FAT32 or exFAT USB drive

   No special tools

   Who:

   You, the PS4 console owner.

   How:

   Insert a FAT32 or exFAT-formatted USB drive with at least double the storage space of the backup file, go to Settings > System > Back Up and Restore > Back Up, confirm saved data is selected (uncheck application data if space is tight), customize the file name, and select Back Up without turning off the console.

   Result that matters:

   Whether the USB backup finishes and writes the backup file to the external drive.

   If the backup completes, that confirms your saved data, screenshots, video clips, and settings are preserved before you delete the local user or initialize the console.

   If the USB drive lacks double the required space even without application data, that indicates you must use a larger FAT32 or exFAT USB drive before proceeding.

   Evidence to keep:

   Record the custom backup file name, timestamp, and USB drive used.

   Evidence: How to back up and restore PS4 console data · How to fix NP-36006-5 (PlayStation Support)

3. 3

   Delete the local user, create a new local user, and sign in to PlayStation

   No special tools

   Who:

   You, the account holder, after verifying the USB backup.

   How:

   Delete your affected local user on the PS4 console, make a new local user, sign in to your account for PlayStation, and open Trophies to test whether the error clears.

   Result that matters:

   Whether the recreated local user loads and syncs trophies without showing NP-36006-5.

   If NP-36006-5 no longer appears under the new local user, that confirms the corruption was isolated to the deleted local profile and rules out Safe Mode initialization.

   If NP-36006-5 still appears after recreating the local user, that confirms profile recreation is insufficient and points to Safe Mode option 6 or option 7.

   Evidence to keep:

   Save the timestamp of the new user sign-in test and a photo of the Trophies screen result.

   Evidence: How to fix NP-36006-5 (PlayStation Support)

4. 4

   Run Safe Mode option 6 or option 7 only after backing up all user data

   Tools required

   Who:

   You, the console owner, only after verifying your USB backup is complete.

   How:

   Turn off the PS4 by holding the power button for three seconds, press and hold the power button again until the second beep seven seconds later, connect the controller with a USB cable, press the PS button, and select Safe Mode option 6 (Initialize PS4); if NP-36006-5 persists, repeat with option 7 (Initialize PS4 (Reinstall System Software)), then restore your backup via Settings > System > Back Up and Restore > Restore PS4.

   Result that matters:

   Whether initializing the console in Safe Mode eliminates NP-36006-5.

   If Safe Mode option 6 or option 7 resolves NP-36006-5, that confirms system-level data or firmware corruption was causing the trophy error.

   If NP-36006-5 returns even after Safe Mode option 7, that rules out standard software recovery and indicates you should contact PlayStation Support or use PlayStation Repairs.

   Evidence to keep:

   Keep a record of which Safe Mode option was executed and the restore completion status.

   Never run Safe Mode option 6 or option 7 without a verified USB or cloud backup: option 6 deletes all user data, option 7 deletes all user data and removes PS4 firmware, and Restore PS4 erases all current console data.

   Evidence: How to use Safe Mode on PS5 consoles and PS4 consoles · How to back up and restore PS4 console data · How to fix NP-36006-5 (PlayStation Support)

A code is meaningful only inside the right product and version context.

PlayStation Support defines PS4 error code NP-36006-5 as 'Your trophy data may be corrupted.' On a PS4 console, user trophy records are stored in the local user profile and synchronized with PlayStation Network from the Trophies function screen, whereas system USB backups created under Settings > System > Back Up and Restore include games, apps, saved data, screenshots, video clips, and settings but exclude trophies. If recreating the local user does not clear NP-36006-5, Sony escalates to Safe Mode option 6 (Initialize PS4) or option 7 (Initialize PS4 (Reinstall System Software)), both of which erase all user data. The code alone does not prove a hardware fault.

• Highsource verified

  Never select Safe Mode option 6 (Initialize PS4) or option 7 (Initialize PS4 (Reinstall System Software)) before backing up saved data to a USB drive or Cloud Storage, because both options delete all user data on the PS4 console.

  Evidence: How to use Safe Mode on PS5 consoles and PS4 consoles · How to fix NP-36006-5 (PlayStation Support)

• Mediumsource verified

  Do not turn off your PS4 console while backing up data to a USB drive, as interrupting the backup may cause data loss, corruption, or damage to your console or USB drive; remember that USB backups exclude trophies.

  Evidence: How to back up and restore PS4 console data

1. 1

   Official PS4 error codes

   PlayStation Support · 2026 · official_doc