- Gaming and consoles
- PlayStation 4
NW-31250-1
PlayStation NW-31250-1 on PS4: internal server error
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The PS4 got an internal server error when connecting to the server. Restart the console. If NW-31250-1 still shows, Sony says there could be a server issue, so try again later.
Safety first
Stop and check this first
- NW-31250-1 is a server error: resetting or initializing the PS4 is not among Sony's steps for it and would erase data for nothing.
Safe checks you can perform
- Restart the PS4
- Try again later
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Restart the PS4
- Who:
- you.
- How:
- turn the PS4 off completely and turn it back on, then try the same action again.
- Result that matters:
- whether NW-31250-1 appears again.
- If it does not appear:
- it was a temporary console state.
- If it appears again:
- treat it as a possible server issue and try later.
- Evidence to keep:
- time of the restart and the game or service you were using.
Evidence: PS4 error code NW-31250-1 (PlayStation Support)
Try again later
- Who:
- you.
- How:
- leave the console for a while and repeat the same action later, without changing network or account settings in between.
- Result that matters:
- whether the error has gone after waiting.
- If it works later:
- the server issue Sony mentions has cleared.
- If it keeps showing over a long period:
- contact PlayStation Support with the times you tried; the code does not show a console fault.
- Evidence to keep:
- list of times you tried and the result of each.
Evidence: PS4 error code NW-31250-1 (PlayStation Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 4
Known code variants
- error NW-31250-1 PlayStation 4
- Internal server error NW-31250-1
- PlayStation 4 error code NW-31250-1
- PlayStation 4 NW-31250-1
- PlayStation error NW-31250-1
- PlayStation NW-31250-1
- PS4 error NW-31250-1
- PS4 NW-31250-1
What it means
Sony describes NW-31250-1 on PS4 as an internal server error that happens when the console connects to the server. Its only steps are restarting the PS4 and, if the error stays, trying again later because the server may be having an issue. The code points at the server side of the connection, not at a part of the console, and it does not say what failed on the server.
Warnings and stop conditions
- Loweditorial warning
NW-31250-1 is a server error: resetting or initializing the PS4 is not among Sony's steps for it and would erase data for nothing.
Evidence: PS4 error code NW-31250-1 (PlayStation Support)
Symptoms and causes
Probable causes · in order
- Problem on the server sidePossible
Sony says that if the error remains after a restart, there could be a server issue. Waiting and trying later is how you confirm it.
Evidence: PS4 error code NW-31250-1 (PlayStation Support)
- Temporary console statePossible
If the error disappears after restarting the PS4, it was a short lived state on the console and not the server.
Evidence: PS4 error code NW-31250-1 (PlayStation Support)
Virtual technician
Does NW-31250-1 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
PS4 error code NW-31250-1 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
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