- Gaming and consoles
- PlayStation 4
SU-41333-4
PlayStation SU-41333-4 on PS4: system update does not complete
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
Medium
Quick answer
The PS4 system software update was interrupted. Cut power to the console, restart the router after 5 minutes off, remove the update file in Notifications and run System Software Update again.
Safety first
Stop and check this first
- Keep the PS4 on and the USB drive connected until the install ends. A file other than Sony's official one can stop the update.
Safe checks you can perform
- Cut power and restart the router
- Remove the update file and retry
- Install the update from USB
Leave these tasks to a qualified professional
- Do not attempt this professional task: PlayStation Repairs diagnostic tool
- Do not attempt this professional task: Repair through PlayStation Repairs
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
PlayStation Repairs diagnostic tool
What they doWhen neither the network nor USB installs the version, the PlayStation Repairs diagnosis guides the next steps for SU-41333-4.
They must show youthe diagnosis result and the option chosen.
In writingrequest number and date.
Repair through PlayStation Repairs
What they doIf a repair is agreed, Sony checks the console at its service centre. Do not open the PS4 or its power supply to look for the fault.
They must show youhow they checked that the console now updates.
In writingwhat work was done and which part was changed, with its reference.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Cut power and restart the router
- Who:
- you.
- How:
- turn off the PS4 and pull the power cable. Switch the router or modem off and leave it for at least 5 minutes. Turn the router on, plug the console in and start it.
- Result that matters:
- the network comes back and the console starts normally.
- If the update completes:
- the power cut was enough.
- If SU-41333-4 shows again:
- remove the update file.
- Evidence to keep:
- Write down the time and whether the code came back.
Evidence: PS4 error code SU-41333-4 (PlayStation Support)
Remove the update file and retry
- Who:
- you.
- How:
- open Notifications in the function area, highlight the update file, press OPTIONS and select Delete. Then go to Settings > System Software Update.
- Result that matters:
- the new download installs to the end.
- If it installs:
- the stored file was the fault.
- If the code returns:
- try the USB install.
- Evidence to keep:
- Photo of the error message with the full code.
Evidence: PS4 error code SU-41333-4 (PlayStation Support)
Install the update from USB
- Who:
- you, with a PC or Mac.
- How:
- on a FAT32 or exFAT USB drive create PS4 > UPDATE and save the official file inside as PS4UPDATE.PUP. With the drive plugged in, start in Safe Mode (release the power button after the second beep) and choose to update from the USB storage device.
- Result that matters:
- the install finishes and the console restarts.
- If it finishes:
- the network was what failed.
- If the console cannot see the file:
- fix the folder and file names in capitals.
- Evidence to keep:
- Installed version and date.
Sony warns that installing unofficial files or methods can prevent updating and affect the warranty.
Evidence: How to update PS5 console and PS4 console system software in safe mode · How to update system software on a PS4 console
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 4
Known code variants
- código de error SU-41333-4 PS4
- error SU-41333-4 PlayStation 4
- PlayStation 4 error code SU-41333-4
- PlayStation 4 SU-41333-4
- PlayStation error SU-41333-4
- PlayStation SU-41333-4
- problem updating the system software SU-41333-4
- problema al actualizar el software del sistema SU-41333-4
- PS4 error SU-41333-4
- PS4 SU-41333-4
What it means
For SU-41333-4 Sony gives the same steps as for SU-42118-6: the fault appears while updating the system software. What gets checked is whether the console carries a temporary state, whether the router or modem cuts the download and whether the stored update file is damaged. Sony's final alternative is installing from USB in Safe Mode. None of these steps assumes a broken part.
Warnings and stop conditions
- Mediumsource verified
Keep the PS4 on and the USB drive connected until the install ends. A file other than Sony's official one can stop the update.
Evidence: How to update system software on a PS4 console
Symptoms and causes
Probable causes · in order
- Temporary console or network statePossible
If the code goes away after unplugging the console and keeping the router off for 5 minutes, nothing else needed changing.
Evidence: PS4 error code SU-41333-4 (PlayStation Support)
- Stored update file is damagedCommon
Confirmed when, after removing the file in Notifications, the console downloads a new one and installs it without error.
Evidence: PS4 error code SU-41333-4 (PlayStation Support)
- Download that never arrives completePossible
If the network still does not deliver the file, the USB install in Safe Mode avoids it. Working over USB but not over the network points at the connection.
Evidence: How to update PS5 console and PS4 console system software in safe mode · PS4 error code SU-41333-4 (PlayStation Support)
Virtual technician
Does SU-41333-4 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
How to update PS5 console and PS4 console system software in safe mode
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 2
PS4 error code SU-41333-4 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
- 3
How to update system software on a PS4 console
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
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