- Gaming and consoles
- PlayStation 4
WS-37397-9
PlayStation WS-37397-9 on PS4: IP address blocked by PlayStation
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
Medium
Quick answer
If the PlayStation status page shows no issues, WS-37397-9 means your IP address has been blocked for activity that breaks PlayStation's terms. Scan every device on your home network for viruses and contact your internet provider.
Safety first
Stop and check this first
- Do not try to get around the block with a different IP address, a VPN or someone else's connection. Sony's route is to fix the cause with your provider; the block then lifts on its own.
Safe checks you can perform
- PlayStation status page
- Virus scan on every connected device
- Contact your internet provider
Leave these tasks to a qualified professional
- Do not attempt this professional task: Internet service provider
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Internet service provider
What they doThe provider reviews the activity reported for your connection and the information PlayStation sent about your IP address.
They must show youwhich activity was reported and from which connection.
In writingwhat was changed or fixed on the connection and the date it was closed.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
PlayStation status page
- Who:
- you.
- How:
- open status.playstation.com and look for network issues.
- Result that matters:
- whether PlayStation reports an outage.
- If there is an outage:
- wait for it to clear; the IP block explanation does not apply yet.
- If there are no issues:
- Sony treats the code as a block of your IP address.
- Evidence to keep:
- screenshot of the status page with date and time.
Evidence: PS4 error code WS-37397-9 (PlayStation Support)
Virus scan on every connected device
- Who:
- you.
- How:
- run a virus scan on all devices connected to your home network: computers, phones, tablets and anything else on the same router.
- Result that matters:
- whether any device has malware.
- If something is found:
- remove it with that device's security software, then contact your provider.
- If nothing is found:
- contact your provider anyway; Sony has already given them the details.
- Evidence to keep:
- scan reports with date for each device.
Evidence: PS4 error code WS-37397-9 (PlayStation Support)
Contact your internet provider
- Who:
- you, as the account holder of the connection.
- How:
- contact your internet service provider and ask about the information PlayStation sent them about your IP address.
- Result that matters:
- what the provider says must be resolved on your connection.
- If the matter is resolved:
- Sony says the IP assigned to you is unblocked automatically; try connecting again later.
- If the provider has no record:
- ask them to check again; Sony states the information has already been provided to them.
- Evidence to keep:
- ticket or reference number from the provider and the date of the call.
Evidence: PS4 error code WS-37397-9 (PlayStation Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- PlayStation
- Product type
- PlayStation 4
Known code variants
- Could not connect to the server WS-37397-9
- error WS-37397-9 PlayStation 4
- PlayStation 4 error code WS-37397-9
- PlayStation 4 WS-37397-9
- PlayStation error WS-37397-9
- PlayStation WS-37397-9
- PS4 error WS-37397-9
- PS4 WS-37397-9
What it means
Sony uses WS-37397-9 on PS4 for could not connect to the server. When the status page shows no PlayStation issues, Sony says the IP address assigned to you has been blocked for activity that violates the PlayStation Terms of Service and User Agreement, possibly caused by a virus on a device in your home network. Sony has already sent details to your provider and lifts the block automatically once the matter is resolved. The code says nothing about the console hardware.
Warnings and stop conditions
- Mediumeditorial warning
Do not try to get around the block with a different IP address, a VPN or someone else's connection. Sony's route is to fix the cause with your provider; the block then lifts on its own.
Evidence: PS4 error code WS-37397-9 (PlayStation Support)
Symptoms and causes
Probable causes · in order
- Network issue at PlayStationPossible
Ruled in or out with the status page. Only when it shows no issues does Sony treat the code as an IP block.
Evidence: PS4 error code WS-37397-9 (PlayStation Support)
- IP address blocked for a terms violationCommon
Sony blocks the IP assigned to your connection, not the console. It is lifted automatically once the matter is resolved.
Evidence: PS4 error code WS-37397-9 (PlayStation Support)
- Virus on a device in your homePossible
Sony says the activity may come from malware on any device connected to your home network, not necessarily the PS4.
Evidence: PS4 error code WS-37397-9 (PlayStation Support)
Virtual technician
Does WS-37397-9 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
PS4 error code WS-37397-9 (PlayStation Support)
Sony Interactive Entertainment (playstation.com/en-us) · 2026 · official_doc
Was this entry useful?