- Appliances
- Dishwashers
F11
Hisense F11 on a dishwasher: water outlet fault, not draining
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
On Hisense dishwashers such as the HSGP15FB, F11 is Water outlet fault: water stays inside after the programme. Clean the coarse and fine filters, check the yellow drainage pump stop and make sure the drain hose is not kinked or blocked.
Safety first
Stop and check this first
- Unplug the dishwasher before touching the pump and remove objects carefully: there may be sharp items such as glass in the pump.
- Do not forget to refit the yellow drainage pump stop: if it is missing, the dishwasher will not drain properly either.
Safe checks you can perform
- Coarse and fine filters
- Drainage hose
- Trap connection diameter
- Drainage pump and its yellow stop
Leave these tasks to a qualified professional
- Do not attempt this professional task: Drain pump check
- Do not attempt this professional task: Test programme after the repair
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Drain pump check
What they doThe technician checks the drain pump operation and its supply against Hisense's specification.
They must show youthe pump test and the condition of the wheel.
In writingthe cause, the part replaced with its part number and the reason.
Test programme after the repair
What they doTo finish, the technician runs a programme and checks that no water is left in the tub and F11 does not appear.
They must show youthe tub empty at the end of the programme with no F11.
In writingthe test carried out, the programme used, the result and the date.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Coarse and fine filters
- Who:
- you, with the dishwasher switched off.
- How:
- take out the coarse and fine filters, clean them under the tap and refit them, checking they are correctly seated.
- Result that matters:
- the filters being clean and properly fitted.
- If they were dirty or misfitted:
- after cleaning and refitting, the dishwasher drains.
- If they were clean and well fitted:
- check the drainage hose.
- Evidence to keep:
- photo of the filters before and after cleaning.
Evidence: Hisense HSGP15FB / HSGP15FS dishwasher user manual
Drainage hose
- Who:
- you.
- How:
- check the drainage hose behind the unit and under the sink is free of kinks and sharp bends; if you suspect a blockage, disconnect it at the sink trap and check for debris.
- Result that matters:
- water being able to reach the trap.
- If it was kinked or blocked:
- correct it and run the programme again.
- If it is clear:
- go on to the drainage pump.
- Evidence to keep:
- photo of the hose and its trap connection.
Evidence: Hisense HSGP15FB / HSGP15FS dishwasher user manual
Trap connection diameter
- Who:
- you.
- How:
- with the hose off, look at the trap spigot it connects to: Hisense requires an inner diameter of at least 14 mm.
- Result that matters:
- ruling out a connection that is too narrow.
- If the spigot is narrower or partly blocked:
- ask a plumber to adapt it.
- If the spigot is correct and clean:
- check the drainage pump.
- Evidence to keep:
- photo of the trap spigot.
Evidence: Hisense HSGP15FB / HSGP15FS dishwasher user manual
Drainage pump and its yellow stop
- Who:
- you, with the dishwasher off and unplugged.
- How:
- remove the filters, scoop out the water, remove the yellow drainage pump stop on the right in the bottom drain, turn the pump wheel by hand and carefully remove any items; refit the stop and the filters.
- Result that matters:
- the pump wheel turning freely and the stop back in place.
- If there was an object or the stop was missing:
- once corrected, the dishwasher drains.
- If the wheel turns freely and F11 returns:
- call Hisense's service centre.
- Evidence to keep:
- photo of anything removed from the pump.
Evidence: Hisense HSGP15FB / HSGP15FS dishwasher user manual
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Appliances
- Brand
- Hisense
- Product type
- Dishwashers
Known code variants
- Anomalía F11
- cocina LG error F11
- ecoTEC F.11
- erreur F11 Miele
- error F11 lavavajillas Hotpoint
- error F11 lavavajillas Whirlpool
- Error F11 Miele
- Error F11 Vaillant
- errore F11 lavastoviglie Miele
- F 11 lave-vaisselle
- Fault F11
- F:11
- Fallo salida de agua Hisense
- guasto F11 Miele
- Hisense dishwasher F11
- Hisense dishwasher F11 not draining
- Hisense lavavajillas F11
- Hisense Water outlet fault
- Hotpoint dishwasher F11
- Hotpoint dishwasher F11 wash pump
- Hotpoint dishwasher not washing F11
- Hotpoint F11 error dishwasher
- Hotpoint F11 lavavajillas
- Hotpoint lavavajillas no lava F11
- lavavajillas Hisense F11 no desagua
- lavavajillas Hotpoint F11 bomba de lavado
- lavavajillas Whirlpool F11 bomba de lavado
- LG F11 communication error
- LG F11 comunicación
- LG horno F11
- LG oven error F11
- LG range F11
- Miele F11
- Miele Fehler F11
- Panasonic F11
- Vaillant F.11
- Whirlpool dishwasher F11
- Whirlpool dishwasher F11 wash pump
- Whirlpool dishwasher not washing F11
- Whirlpool F11 error dishwasher
- Whirlpool F11 lavavajillas
- Whirlpool lavavajillas no lava F11
What it means
In Hisense's HSGP15FB manual, F11 Water outlet fault points to the problem 'Water remains in the dishwasher'. Hisense links it to clogged or wrongly fitted filters, debris in the drainage pump, a missing yellow drainage pump stop and a kinked or blocked drainage hose. Pressing any button clears the message. The code does not prove the pump is faulty: almost every cause is a blockage the manual shows you how to clear; if it persists, call the service.
Warnings and stop conditions
- Mediumeditorial warning
Unplug the dishwasher before touching the pump and remove objects carefully: there may be sharp items such as glass in the pump.
Evidence: Hisense HSGP15FB / HSGP15FS dishwasher user manual
- Lowsource verified
Do not forget to refit the yellow drainage pump stop: if it is missing, the dishwasher will not drain properly either.
Evidence: Hisense HSGP15FB / HSGP15FS dishwasher user manual
Symptoms and causes
Probable causes · in order
- Clogged coarse and fine filtersCommon
It is the first cause in the table; food residue on the filters slows the water leaving and you see it when you take them out.
Evidence: Hisense HSGP15FB / HSGP15FS dishwasher user manual
- Debris in the drainage pumpCommon
Hisense explains that something may block the drainage pump and cause this message; you check it by turning the pump wheel by hand.
Evidence: Hisense HSGP15FB / HSGP15FS dishwasher user manual
- Pump stop missing or filters misfittedPossible
If the yellow stop on the right in the bottom drain is missing or the filters are not seated, the manual gives that as a cause of poor draining.
Evidence: Hisense HSGP15FB / HSGP15FS dishwasher user manual
- Kinked or blocked drainage hosePossible
Kinks, sharp bends or debris where it joins the sink trap stop the water; these are checked from outside the appliance.
Evidence: Hisense HSGP15FB / HSGP15FS dishwasher user manual
Virtual technician
Does F11 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Hisense HV673B60: instrucciones de uso (lavavajillas)
Hisense España · 2024 · manual
- 2
Hisense HSGP15FB / HSGP15FS dishwasher user manual
Hisense Australia · 2022 · manual
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