ErrorBase
Independent technical referenceOfficial site
  • Appliances
  • Air fryers

E10

Philips Airfryer E10: auto-cook error or high internal heat

Verified with sources2 sourcesReviewed Oct 18, 2026
Technician coming? See the 2 steps they must show you
White countertop basket-style air fryer with temperature and timer dials and the removable basket partially open.
Ashley PomeroyCC BY 4.0Image source

Risk level

Medium

Proceed carefully and stop if the check is unclear.

Urgency

High

Quick answer

For E10 on NA46x, turn off the Airfryer, let it cool and leave at least 15 cm around air outlets. For E10/0x9002 during auto-cook, unplug and reconnect, ensure WiFi for firmware if available and restart the program. If the error persists, contact Philips.

Safety first

Stop and check this first

  • On NA46x with E10, turn off and cool the Airfryer, leave at least 15 cm around air outlets and keep objects out from between them and the wall. Do not open the housing to investigate E10; contact Philips if the steps do not solve the issue.

Safe checks you can perform

  • Turn off, cool and clear the air outlets on NA46x models
  • Restart the auto-cook program for the E10/0x9002 case
  • Contact Philips if the applicable E10 steps do not help

Leave these tasks to a qualified professional

  • Do not attempt this professional task: Check the E10 guidance that applies to the fryer model
  • Do not attempt this professional task: Refer E10 to Philips and name the program if applicable

What a technician must be able to justify

Technician visit

These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.

These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.

  1. Check the E10 guidance that applies to the fryer model

    What they doThe technician checks whether the appliance is an NA46x model (where E10 means internal temperature is too high and requires 15 cm around the air outlets) or an auto-cook model showing E10/0x9002.

    They must show youthe 15 cm air-outlet clearance check or the WiFi firmware and auto-cook restart sequence.

    In writingapplicable E10 path (NA46x thermal or E10/0x9002 auto-cook) and result of following the official steps in order.

  2. Refer E10 to Philips and name the program if applicable

    What they doIf E10/0x9002 persists after unplugging, reconnecting, checking WiFi for firmware if available and restarting the auto-cook program, contact Philips and name the program. If E10 on NA46x remains after the thermal steps, ask Philips for assistance.

    They must show youthe E10 status after the applicable steps and, for the auto-cook case, the program reported to Philips.

    In writingthe steps applied to E10, whether it persisted and the Philips contact, including the program for the auto-cook case.

Before accepting a part or repair

Nothing has been shown yet. Do not accept a part swap based on the code alone.

Follow these steps

Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.

  1. Turn off, cool and clear the air outlets on NA46x models

    No special tools

    Who:
    you, inspecting the exterior of your Philips Airfryer when E10 is shown on the screen.
    How:
    if you have an NA46x model, turn off the Airfryer and let it cool down, check the air outlets to make sure nothing is blocking them, leave at least 15 cm of space around the air outlets and do not place any objects between the air outlets and the wall.
    Result that matters:
    follow Philips’s four ordered steps for E10 on NA46x models to address high internal temperature.
    If E10 clears after cooling and keeping 15 cm around the air outlets:
    keep that area clear with no objects between the outlets and the wall.
    If the NA46x steps do not solve the issue:
    contact Philips for further assistance.
    Evidence to keep:
    confirmation of whether the unit is an NA46x model, 15 cm clearance around air outlets and E10 status after cooling.

    Evidence: My Philips Airfryer shows dashes or an error code

  2. Restart the auto-cook program for the E10/0x9002 case

    No special tools

    Who:
    you, following the E10/0x9002 auto-cook section; for E10 on NA46x, use the preceding thermal check.
    How:
    unplug the Airfryer and plug it in again, ensure you are connected to your WiFi so the Airfryer can perform a firmware update if available, and restart the auto-cook program.
    Result that matters:
    follow Philips’s sequence for the auto-cook problem, with a firmware update only if one is available.
    If the program restarts without E10 or 0x9002:
    note the display response after the listed steps.
    If the E10 or 0x9002 error persists after restarting the auto-cook program:
    contact Philips and mention which program failed.
    Evidence to keep:
    WiFi connection check and screen behaviour when restarting the auto-cook program after unplugging and plugging back in.

    Evidence: My Philips Airfryer shows dashes or an error code

  3. Contact Philips if the applicable E10 steps do not help

    No special tools

    Who:
    you, seeking assistance when E10 persists after the steps that apply to your model.
    How:
    contact Philips if E10 remains. For E10/0x9002 during an auto-cook program, mention which program caused the problem; for NA46x, ask for help if the thermal steps do not solve it.
    Result that matters:
    seek help for persistent E10 and provide the program name only for the auto-cook case.
    If this is E10/0x9002 during an auto-cook program:
    tell Philips which program was causing the problem.
    If the issue on an NA46x model is not solved after cooling and clearing 15 cm:
    contact Philips for further assistance.
    Evidence to keep:
    E10 persisting after the NA46x thermal steps or, for the auto-cook case, E10/0x9002 after the restart and the affected program name.

    Evidence: My Philips Airfryer shows dashes or an error code

Still not solved

If the error persists, stop here. See what the technician must do and show you.

Where this code applies

A code is meaningful only inside the right product and version context.

Primary scope

System
Appliances
Brand
Philips
Product type
Air fryers

Known code variants

  • 0x9002
  • 3FE-8314IT E10
  • 4FE-7612 E10
  • Airfryer E10
  • Bongo E10
  • Bongo scooter error E10
  • Bongo serie V comunicación pantalla
  • Bongo V series display communication
  • Bongo V55 E10
  • Bongo V70 E10
  • Cecotec scooter error E10
  • Código de error E10
  • E 10
  • E-10
  • E10
  • E10 Airfryer
  • E10 cold weather shutoff
  • E10 error tado
  • E10, 0x9002
  • Error code E10
  • Error E10
  • error E10 lavadora Fagor
  • error E10 tado
  • Fagor E10
  • Fagor washer E10
  • Fagor washing machine E10
  • lavadora Fagor E10
  • Nest E10
  • Nest E116
  • Nest E160
  • Nest E196
  • Nest E296
  • Nest E30
  • Nest E66
  • Nest E80
  • Nest thermostat E10
  • patinete Bongo error E10
  • patinete Cecotec error E10
  • sensor de temperatura tado E10
  • tado E10
  • tado Smart Thermostat E10
  • tado thermostat E10
  • tado wireless temperature sensor E10
  • tado° E10
  • termostato Nest E10
  • termostato tado E10

What it means

Philips’s Spanish page “Mi Airfryer de Philips muestra guiones o un código de error” (models HD9280/90, HD9270/91 and HD9252/00) and English page “My Philips Airfryer shows dashes or an error code” (models NA555/00, NA331/00, NA330/00 and NA46x) state that E10 or 0x9002 indicates a problem while cooking with an auto-cook program, while on NA46x models E10 means internal temperature is too high. The thermal note applies only to NA46x; follow the guidance for your model and the case described.

Warnings and stop conditions

  • Highsource verified

    On NA46x with E10, turn off and cool the Airfryer, leave at least 15 cm around air outlets and keep objects out from between them and the wall. Do not open the housing to investigate E10; contact Philips if the steps do not solve the issue.

    Evidence: My Philips Airfryer shows dashes or an error code

Symptoms and causes

Probable causes · in order

  • Auto-cook program problem indicated by E10 or 0x9002Common

    In the E10 and 0x9002 section, Philips states that the Airfryer detected a problem while cooking with an auto-cook program and requires unplugging, checking WiFi for a firmware update if available and restarting the program.

    Evidence: My Philips Airfryer shows dashes or an error code

  • Internal temperature is too high on NA46x models onlyPossible

    In the dedicated note that applies only to NA46x models, Philips states that error code E10 on the screen means the appliance’s internal temperature is too high and requires switching off, cooling and at least 15 cm of space around the air outlets.

    Evidence: My Philips Airfryer shows dashes or an error code

Virtual technician

Does E10 still appear after these checks?

Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.

Start diagnosis

Sources and technical references

  1. 1

    Mi Airfryer de Philips muestra guiones o un código de error

    Philips · 2026 · official_doc

  2. 2

    My Philips Airfryer shows dashes or an error code

    Philips · 2026 · official_doc

Sources: Mi Airfryer de Philips muestra guiones o un código de error · My Philips Airfryer shows dashes or an error codereviewed 2026-10-18 · verified

Was this entry useful?