- Printers
- Inkjet printer
cannot-print-xx
Brother Cannot Print XX on an inkjet printer: mechanical problem
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
The printer has detected a mechanical problem or a foreign object inside, such as a paper clip or a piece of ripped paper. Open the scanner cover, remove anything you find and, if the message stays, disconnect the printer from power for several minutes.
Safety first
Stop and check this first
- Do not push tools or force parts inside the machine to get an object out: if it does not come out by hand from the cover, leave it to service.
Safe checks you can perform
- Objects under the scanner cover
- Disconnect power for several minutes
- Hidden jam in the tray
Leave these tasks to a qualified professional
- Do not attempt this professional task: Mechanical diagnosis using the XX value
- Do not attempt this professional task: Removal of objects out of reach
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Mechanical diagnosis using the XX value
What they doThe Brother service technician uses the XX value you noted and checks the internal mechanism that owners should not take apart.
They must show youwhat they found inside and a test print after the repair.
In writingthe XX value, any part replaced and the reason.
Removal of objects out of reach
What they doIf the object cannot be reached from the scanner cover, Brother service removes it, taking apart only what is needed.
They must show youthe object removed.
In writingwhere it was and whether it caused any damage.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Objects under the scanner cover
- Who:
- you, no tools.
- How:
- open the scanner cover and look inside with good light. Remove any clips, staples or paper scraps you see, without forcing your hand in.
- Result that matters:
- nothing loose left inside.
- If you find something and the message clears:
- the object was the cause.
- If there is nothing or the message stays:
- disconnect power.
- Evidence to keep:
- photo of what you removed.
Evidence: Brother DCP-T520W to MFC-T925DW Online User's Guide - Error and Maintenance Messages
Disconnect power for several minutes
- Who:
- you.
- How:
- unplug the printer from the outlet, wait several minutes and plug it back in. If your model has fax and there are faxes in memory, transfer them first.
- Result that matters:
- Cannot Print XX does not return at power on.
- If it does not return:
- the machine has recovered.
- If it returns:
- note the XX number or letter and go on to the jam check.
- Evidence to keep:
- photo of the message with the XX value.
Evidence: Brother DCP-T520W to MFC-T925DW Online User's Guide - Error and Maintenance Messages
Hidden jam in the tray
- Who:
- you.
- How:
- pull out the paper tray and check for jammed paper, as Brother's paper jam section describes, before trying again.
- Result that matters:
- the paper path is clear.
- If you find paper:
- remove it and try again.
- If everything is clear and the message stays:
- contact Brother service.
- Evidence to keep:
- note of where the paper was, if any.
Evidence: Brother DCP-T520W to MFC-T925DW Online User's Guide - Error and Maintenance Messages
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Brother
- Product type
- Inkjet printer
Known code variants
- Brother Cannot Print XX
- Brother DCP-T Cannot Print XX
- Brother DCP-T No puede imprim XX
- Brother No puede imprimir XX
- Brother Unable to Print XX
- Cannot Print XX Brother
- No se puede imprimir XX Brother
What it means
In the guide for the DCP-T520W to MFC-T925DW, Brother explains that Cannot Print XX appears when the machine has a mechanical problem or a foreign object inside, such as a paper clip or a ripped piece of paper. XX is a number or letter that changes with the condition of the machine. The first steps are to look for and remove objects under the scanner cover and then disconnect power for several minutes. The message does not identify a part: if it stays after those steps, it belongs with Brother service.
Warnings and stop conditions
- Mediumeditorial warning
Do not push tools or force parts inside the machine to get an object out: if it does not come out by hand from the cover, leave it to service.
Evidence: Brother DCP-T520W to MFC-T925DW Online User's Guide - Error and Maintenance Messages
Symptoms and causes
Probable causes · in order
- Foreign object or ripped paper insideCommon
Brother lists paper clips and torn paper. This fits if the message appears after a jam or after printing something stapled, and clears once the object is removed.
Evidence: Brother DCP-T520W to MFC-T925DW Online User's Guide - Error and Maintenance Messages
- Mechanical problem in the machinePossible
If there is no object and the message returns after several minutes without power, it is no longer explained by use and belongs with service.
Evidence: Brother DCP-T520W to MFC-T925DW Online User's Guide - Error and Maintenance Messages
Virtual technician
Does cannot-print-xx still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Brother DCP-T520W to MFC-T925DW Online User's Guide - Error and Maintenance Messages
Brother Industries, Ltd. · official_doc
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