- Printers
- Laser printer
#009
Canon #009 on laser printer: out of paper or drawer not in
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
Error code #009 in the job log of your Canon laser printer means paper has run out or the paper drawer is not pushed all the way in. Fan all four sides of the stack, keep it below the load limit line, click the guides into place and slide the drawer in until it clicks.
Safety first
Stop and check this first
- Canon warns that when the paper drawer is pulled out you must never put your hands inside the machine to touch the metal parts or the paper feed roller, as this can cause burns, injury or machine damage.
- Never place beverage containers or objects on a removed paper drawer, and wait until all remaining paper is used before refilling to prevent multiple sheet feeds or jams.
Safe checks you can perform
- Pull out the paper drawer and check the stock
- Click the left and front guides into the size indicators
- Fan all four sides of the stack and load below the limit line
- Push the paper drawer gently in until it clicks
Leave these tasks to a qualified professional
- Do not attempt this professional task: Inspection of the paper drawer detection mechanism
- Do not attempt this professional task: Assessment of a damaged paper drawer or optional cassette
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Inspection of the paper drawer detection mechanism
What they doIf #009 keeps logging even though the stack sits below the load limit line, the guides are clicked into their marks and the paper drawer is pushed all the way in, have official Canon service inspect the drawer and internal sensor.
They must show youthe touch panel display recognizing the drawer paper size and a test page fed from that drawer.
In writingwhy the drawer was not detected, any parts adjusted or replaced, and warranty coverage.
Assessment of a damaged paper drawer or optional cassette
What they doWhen the paper drawer or its guides have been forced or weighed down and no longer click smoothly into place, ask official Canon service to check the drawer or optional cassette module.
They must show youthe drawer sliding in smoothly until it clicks and a job log entry without #009.
In writingthe inspected component reference and the service case number.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Pull out the paper drawer and check the stock
- Who:
- you.
- How:
- hold the handle of the paper drawer, pull it out until it stops and check whether the drawer is empty or holding a leftover stack; if you need to remove the drawer completely, lift it slightly while pulling both sides.
- Result that matters:
- knowing whether #009 came from an empty tray or an unseated drawer.
- If the drawer was out of paper:
- prepare a fresh stack of the matching size before loading.
- If paper is already inside:
- inspect the guide positions and how the drawer seats when closed.
- Evidence to keep:
- photo of #009 in the job log and of the inside of the paper drawer.
Evidence: Canon imageRUNNER ADVANCE 715iZ / 715i / 615iZ / 615i / 525iZ / 525i User's Guide: Countermeasures for Each Error Code · Canon imageRUNNER ADVANCE 715iZ / 715i / 615iZ / 615i / 525iZ / 525i User's Guide: Basic Paper Loading Method
Click the left and front guides into the size indicators
- Who:
- you.
- How:
- press the top part of the left guide and the front guide and slide each one to match the engraved numerals for your paper size (such as LTR 11 x 8.5, LGL 14 x 8.5 or EXEC 10.5 x 7.25) until both guides click into place.
- Result that matters:
- the touch panel display reading the loaded size accurately and sheets feeding straight.
- If the guides were off the mark and now click into place:
- go on to load the prepared stack.
- If you only need a temporary size or media type:
- Canon advises loading it in the multi-purpose tray instead.
- Evidence to keep:
- photo of the left and front guides aligned with the engraved size marks.
Evidence: Canon imageRUNNER ADVANCE 715iZ / 715i / 615iZ / 615i / 525iZ / 525i User's Guide: Basic Paper Loading Method
Fan all four sides of the stack and load below the limit line
- Who:
- you.
- How:
- fan all four sides of the paper stack well, tap the edges on a flat surface, then place the stack print side face up against the side wall of the paper drawer without passing the load limit line.
- Result that matters:
- keeping enough air between sheets and preventing the stack from catching as the drawer closes.
- If the stack sits flat below the load limit line:
- proceed to close the drawer.
- If the paper is folded or curled:
- flatten it before loading so it cannot jam.
- Evidence to keep:
- photo showing the top of the stack below the load limit line.
Evidence: Canon imageRUNNER ADVANCE 715iZ / 715i / 615iZ / 615i / 525iZ / 525i User's Guide: Basic Paper Loading Method
Push the paper drawer gently in until it clicks
- Who:
- you.
- How:
- slide the paper drawer gently back into the machine without slamming it until it is all the way in and clicks into place, keeping your fingers clear of the gap.
- Result that matters:
- seating the paper drawer properly so waiting jobs can complete.
- If the drawer clicks home and #009 clears:
- the issue was an empty or unseated drawer.
- If #009 keeps appearing with paper loaded and the drawer clicked shut:
- ask official Canon service to inspect the paper drawer bay.
- Evidence to keep:
- job log screen or communication report after rerunning the job.
Evidence: Canon imageRUNNER ADVANCE 715iZ / 715i / 615iZ / 615i / 525iZ / 525i User's Guide: Countermeasures for Each Error Code · Canon imageRUNNER ADVANCE 715iZ / 715i / 615iZ / 615i / 525iZ / 525i User's Guide: Basic Paper Loading Method
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Canon
- Product type
- Laser printer
Known code variants
- Canon #009
- Canon 009
- Canon El depósito o casete no está bien insertado
- Canon error code #009
- Canon i-SENSYS #009
- Canon imageCLASS #009
- Canon imageRUNNER ADVANCE #009
- Canon paper drawer is not inserted correctly
- Canon Paper has run out #009
- Canon Se ha terminado el papel #009
- código #009 Canon
What it means
In the Canon imageRUNNER ADVANCE 715iZ, 715i, 615iZ, 615i, 525iZ and 525i User's Guide, code #009 appears on the detailed job log screen or the communication management report when printing or reception fails for one of two reasons: paper has run out, or the paper deck or paper drawer is not inserted correctly. Canon links #009 directly to its basic paper loading procedure for the paper drawer and size guides. Other Canon laser models may differ in wording or layout. Seeing #009 on its own never proves that the paper drawer or a sensor is faulty.
Warnings and stop conditions
- Mediumsource verified
Canon warns that when the paper drawer is pulled out you must never put your hands inside the machine to touch the metal parts or the paper feed roller, as this can cause burns, injury or machine damage.
Evidence: Canon imageRUNNER ADVANCE 715iZ / 715i / 615iZ / 615i / 525iZ / 525i User's Guide: Basic Paper Loading Method
- Lowsource verified
Never place beverage containers or objects on a removed paper drawer, and wait until all remaining paper is used before refilling to prevent multiple sheet feeds or jams.
Evidence: Canon imageRUNNER ADVANCE 715iZ / 715i / 615iZ / 615i / 525iZ / 525i User's Guide: Basic Paper Loading Method
Symptoms and causes
Probable causes · in order
- Paper drawer or paper deck has run out of sheetsCommon
Canon's error code table lists running out of paper during a print or receive job as the primary trigger for #009.
Evidence: Canon imageRUNNER ADVANCE 715iZ / 715i / 615iZ / 615i / 525iZ / 525i User's Guide: Countermeasures for Each Error Code
- Paper drawer not pushed all the way inCommon
If the paper deck or paper drawer sits slightly ajar instead of clicking home, the machine cannot use that paper source and logs #009.
Evidence: Canon imageRUNNER ADVANCE 715iZ / 715i / 615iZ / 615i / 525iZ / 525i User's Guide: Countermeasures for Each Error Code · Canon imageRUNNER ADVANCE 715iZ / 715i / 615iZ / 615i / 525iZ / 525i User's Guide: Basic Paper Loading Method
- Left and front paper guides not clicked into their marksPossible
Canon notes that unless the left guide and front guide click into the engraved size indicators, the paper size will not appear properly on the touch panel display.
Evidence: Canon imageRUNNER ADVANCE 715iZ / 715i / 615iZ / 615i / 525iZ / 525i User's Guide: Basic Paper Loading Method
- Paper added on top of remaining stock or above the limit linePossible
The guide warns that loading sheets while stock remains or stacking above the load limit line interferes with drawer closure and feeding.
Evidence: Canon imageRUNNER ADVANCE 715iZ / 715i / 615iZ / 615i / 525iZ / 525i User's Guide: Basic Paper Loading Method
Virtual technician
Does #009 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 4
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