- Printers
- Laser printer
10.0X.00
HP 10.0X.00 on a laser printer: supply memory cannot be read
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
The printer cannot read the memory chip on the toner cartridge or drum shown by X. Open the front door, remove that supply, check it is genuine HP, reinstall it properly seated, and turn the printer off and on if the message stays.
Safety first
Stop and check this first
- Inside a laser printer that has just printed there are hot areas. Only remove the supply through the front door.
Safe checks you can perform
- Identify the supply from the code
- Reinstall the supply
- Test with a new genuine supply
Leave these tasks to a qualified professional
- Do not attempt this professional task: Supply memory reader diagnosis
- Do not attempt this professional task: Warranty and supply origin review
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Supply memory reader diagnosis
What they doIf the message stays with a new genuine supply, the HP technician checks supply memory reading with the printer's diagnostic tools.
They must show youthe event log with the code before and after.
In writingthe cause found and the reference of the part replaced.
Warranty and supply origin review
What they doIf the supply was bought as genuine and the printer does not recognise it, HP says to check its authenticity on its anti-counterfeit page.
They must show youthe result of the check.
In writingwhether the repair is covered and why.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Identify the supply from the code
- Who:
- you.
- How:
- read the 0X digits in the message or event log: 00 black, 01 cyan, 02 magenta, 03 yellow; 05 to 08 are the drums in the same order.
- Result that matters:
- you know which supply to check.
- If it is 10.0X.00:
- the chip is there but cannot be read.
- If it is 10.0X.10:
- the printer finds no memory on the supply.
- Evidence to keep:
- photo of the panel message.
Evidence: HP LaserJet and Color LaserJet Enterprise Printers - 10.0x.00 or 10.0x.10 Supply memory error messages
Reinstall the supply
- Who:
- you, no tools.
- How:
- open the front door, remove the indicated supply, check it is genuine HP and reinstall it until it is properly seated. Close the door. If the message returns, turn the printer off and on.
- Result that matters:
- the message clears.
- If it clears:
- seating was the cause.
- If it stays after restarting:
- try a new genuine supply.
- Evidence to keep:
- note of the supply reference and whether it is genuine.
Only remove the supply through the front door as HP describes; do not reach further into the printer.
Evidence: HP LaserJet and Color LaserJet Enterprise Printers - 10.0x.00 or 10.0x.10 Supply memory error messages
Test with a new genuine supply
- Who:
- you.
- How:
- replace the indicated supply with a genuine HP one of your printer's reference.
- Result that matters:
- the printer reads it with no message.
- If it clears:
- the old supply's chip was the problem.
- If it stays with a new genuine supply:
- contact HP support.
- Evidence to keep:
- photo of the new supply label and the panel with no message.
Evidence: HP LaserJet and Color LaserJet Enterprise Printers - 10.0x.00 or 10.0x.10 Supply memory error messages
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- HP
- Product type
- Laser printer
Known code variants
- error de memoria de consumible HP LaserJet
- HP 10.00.00
- HP 10.00.10
- HP 10.0X.00
- HP 10.0X.10
- HP LaserJet supply memory error
What it means
On LaserJet Enterprise printers, HP defines 10.0X.00 as a supply memory error: the cartridge or drum is present but its chip cannot be read. 10.0X.10 means the memory is missing. The 0X digits say which one: 00 black toner, 01 cyan, 02 magenta, 03 yellow, and 05 to 08 the black, cyan, magenta and yellow image drums. The code does not prove the printer is faulty: HP asks you to reinstall, restart and try a genuine supply before calling support.
Warnings and stop conditions
- Mediumeditorial warning
Inside a laser printer that has just printed there are hot areas. Only remove the supply through the front door.
Evidence: HP LaserJet and Color LaserJet Enterprise Printers - 10.0x.00 or 10.0x.10 Supply memory error messages
Symptoms and causes
Probable causes · in order
- Supply not seatedCommon
HP asks you to reinstall it, making sure it is properly seated. This fits if the message clears after removing and reinserting it.
Evidence: HP LaserJet and Color LaserJet Enterprise Printers - 10.0x.00 or 10.0x.10 Supply memory error messages
- Non-HP supplyPossible
HP warns it cannot guarantee non-HP supplies will be recognised properly. Checking where the cartridge came from tells you.
Evidence: HP LaserJet and Color LaserJet Enterprise Printers - 10.0x.00 or 10.0x.10 Supply memory error messages
- Unreadable supply chipPossible
If the message stays after reinstalling and restarting, HP says to replace that supply with a genuine one. If a new one clears it, the old supply was the problem.
Evidence: HP LaserJet and Color LaserJet Enterprise Printers - 10.0x.00 or 10.0x.10 Supply memory error messages
Virtual technician
Does 10.0X.00 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
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