- Printers
- Laser printer
add-toner
Kyocera Add toner on a laser printer: toner container empty
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
The printer is telling you the toner has run out and the toner container must be replaced. Toner is running out usually appears first so you can have one ready. Replace the container, shake the new one before fitting it and close the front cover.
Safety first
Stop and check this first
- Do not incinerate the toner container: Kyocera warns that dangerous sparks may cause burns.
- Keep toner out of the reach of children; if it spills, avoid inhaling or swallowing it and contact with eyes and skin, and do not force the container open.
Safe checks you can perform
- Read the exact message on the display
- Replace the toner container
- Check the container and cover are seated
- Clean the inside after replacing it
Leave these tasks to a qualified professional
- Do not attempt this professional task: Check by Kyocera authorised service
- Do not attempt this professional task: Return the empty container
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Check by Kyocera authorised service
What they doIf the message stays with a new, correctly fitted container and the cover closed, Kyocera authorised service checks the printer.
They must show youthe message on the display with the new container fitted.
In writingthe diagnosis, any parts replaced and whether it is under warranty.
Return the empty container
What they doHand the used container to your dealer or Kyocera service representative so it is recycled or disposed of under local regulations.
They must show youwhere used containers are collected.
In writingthe collection point and the date you handed it in.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Read the exact message on the display
- Who:
- you.
- How:
- look at the message display and the attention LED; tell apart Toner is running out from Add toner (Sustituir tóner on Spanish language models).
- Result that matters:
- knowing whether the container is nearly empty or already empty.
- If it says Toner is running out:
- you can still print, but have a new container ready.
- If it says Add toner with the attention LED lit:
- replace the container.
- Evidence to keep:
- photo of the display with the message.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
Replace the toner container
- Who:
- you.
- How:
- open the front cover, turn the lock lever to unlock and pull the container out; put it in the plastic bag, take the new one out, shake it at least 5 times, remove the label, push firmly on the PUSH marks until it clicks, turn the lever to lock and close the cover.
- Result that matters:
- the message clearing and the printer printing again.
- If the message clears:
- the replacement is done.
- If the message stays:
- check that the container is fully seated.
- Evidence to keep:
- part number of the new container and the date fitted.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
Check the container and cover are seated
- Who:
- you.
- How:
- if the front cover will not close, open it, take the container out and fit it again, pushing on the PUSH marks until you hear a click, then turn the lock lever to the lock position.
- Result that matters:
- a cover that closes without force and a locked container.
- If the cover closes and the message clears:
- it was not seated.
- If the message stays with a new, correctly fitted container:
- contact Kyocera authorised service.
- Evidence to keep:
- note of what you saw when refitting it.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
Clean the inside after replacing it
- Who:
- you, following the guide for your model.
- How:
- with the front cover open, lift out the developer unit with the toner container and then the drum unit, lay them flat on a clean surface, wipe the metal registration roller with a lint free cloth, slide the main charger cleaner back and forth 2 or 3 times and return it to its home position.
- Result that matters:
- keeping print quality; Kyocera asks you to clean these parts every time you replace the container.
- If prints come out clean:
- nothing more to do.
- If vertical lines still appear:
- ask Kyocera authorised service.
- Evidence to keep:
- a test page before and after cleaning.
Do not touch the drum or expose it to direct sunlight or strong light.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Kyocera
- Product type
- Laser printer
Known code variants
- Add toner
- Add toner Replace Toner Cartridge.
- Add toner. Replace Toner Cartridge.
- Añada tóner
- Añada tóner. Cambie el cartucho de tóner.
- Añada tóner. Sust. cartucho tóner.
- Añadir tóner Sust. cartucho tóner.
- El tóner está casi vacío.
- Kyocera Add toner
- Kyocera cambiar cartucho de tóner
- Kyocera ECOSYS Add toner
- Kyocera ECOSYS Sustituir tóner
- Kyocera out of toner
- Kyocera Poco tóner
- Kyocera Replace toner
- Kyocera replace toner container
- Kyocera sin tóner
- Kyocera Sustituir tóner
- Kyocera Toner is running out
- Tóner casi agotado.
- Toner is almost empty.
What it means
On the ECOSYS M2030dn, M2035dn, M2530dn and M2535dn, Kyocera's guide shows Add toner, with the attention LED lit, when the toner container must be replaced, and Toner is running out when you should prepare a new one. On the M2135dn, M2040dn and M2540dn the Spanish guide uses Sustituir tóner. Life depends on how much toner your jobs use: Kyocera gives 3,000 images for the M2135dn and 7,200 for the M2040dn and M2540dn. The message alone never proves that any part is faulty.
Warnings and stop conditions
- Mediumsource verified
Do not incinerate the toner container: Kyocera warns that dangerous sparks may cause burns.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
- Mediumsource verified
Keep toner out of the reach of children; if it spills, avoid inhaling or swallowing it and contact with eyes and skin, and do not force the container open.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
Symptoms and causes
Probable causes · in order
- Toner used upCommon
Kyocera shows the message when the toner in the container runs out; how long a container lasts depends on how much toner each job needs.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
- Starter container with lower capacityPossible
The container supplied with the printer prints fewer pages: Kyocera gives an average of 1,000 images on the M2135dn and 3,600 on the M2040dn and M2540dn.
Evidence: Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
- New container not fully seatedPossible
If you have just replaced it and the front cover will not close, Kyocera asks you to check that the new container is installed correctly.
Evidence: Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages · Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
Virtual technician
Does add-toner still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Kyocera ECOSYS M2030dn, M2035dn, M2530dn, M2535dn Operation Guide - Responding to Error Messages
KYOCERA Document Solutions · 2017 · manual
- 2
Guía de uso Kyocera ECOSYS M2135dn, M2040dn, M2540dn - Respuestas a los mensajes de error
KYOCERA Document Solutions · 2023 · manual
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