- Printers
- Laser printer
380
OKI 380 on laser printer: paper jam near the image drum
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
Medium
Quick answer
OKI code 380 (and its siblings 381, 382, 385 and 389) means paper is stuck by the image drum. Open the scanner unit and top cover without touching the hot fuser, lift the drum out carefully, ease the sheet out slowly and put everything back.
Safety first
Stop and check this first
- OKI warns that the fuser is extremely hot and can cause burns: keep your hands off it when the top cover is open.
- The image drum (the green cylinder) is fragile: keep it out of sunlight and strong light and never leave it out for 5 minutes or more, even under room lighting.
Safe checks you can perform
- Open the machine and lift out the drum
- Pull the sheet out based on where it shows
- Check the exit and the rear cover
- Power cycle when the sheet will not give
Leave these tasks to a qualified professional
- Do not attempt this professional task: Trapped paper that will not come out
- Do not attempt this professional task: Repeated 38x jams
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Trapped paper that will not come out
What they doIf neither removing the drum nor the motor start frees the sheet, an authorised OKI technician removes it without damaging the fuser, guides or drum.
They must show youthe sheet or scraps removed and a clean test page.
In writingwhat was done, whether any part was replaced and the case number.
Repeated 38x jams
What they doIf the same number keeps returning with a clear paper path, ask OKI service to inspect the section the code names (feed, transport, exit or fuser).
They must show youthe printed status or configuration report and the code that repeats.
In writingthe part replaced, the reason and the warranty cover.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Open the machine and lift out the drum
- Who:
- you, keeping clear of the fuser.
- How:
- remove originals from the ADF or glass, open the scanner unit, press the top cover open button and open the top cover; hold the drum handle with both hands, lift it out slowly with the toner fitted and lay it flat with a sheet of paper over it.
- Result that matters:
- access to the paper path without harming the drum or burning yourself.
- If you can see the sheet:
- remove it according to where it shows.
- If no paper is visible:
- check the exit and the rear cover.
- Evidence to keep:
- the exact code shown (380, 381, 382, 385 or 389) and the time.
Evidence: OKI MB492/MB562 Web Manual - If the Error Code is 380, 381, 382, 385, 389 · Manual Web OKI MB492/MB562 - Si el código de error es 380, 381, 382, 385, 389
Pull the sheet out based on where it shows
- Who:
- you.
- How:
- if the edge shows behind the resist guide, turn the guide toward the fuser and pull the edge; if the top end shows behind the transparent guide, pull it while holding the top; if only the middle shows, slide it in the arrow direction and draw it out by its top end.
- Result that matters:
- the whole sheet out, slowly, without tearing it.
- If it comes out whole:
- check that no paper is left inside.
- If it tears:
- gather every scrap before reassembling.
- Evidence to keep:
- a photo of the sheet or scraps you removed.
Evidence: OKI MB492/MB562 Web Manual - If the Error Code is 380, 381, 382, 385, 389 · Manual Web OKI MB492/MB562 - Si el código de error es 380, 381, 382, 385, 389
Check the exit and the rear cover
- Who:
- you.
- How:
- if the top of the sheet shows at the output, open the faceup stacker and pull it; if it will not come, open the rear cover, take the drum out and pull the paper first horizontally and then upward.
- Result that matters:
- a clear final stretch of the paper path.
- If it comes out:
- refit the drum and close up.
- If it will not move without force:
- do not yank it and use the power cycle method OKI describes.
- Evidence to keep:
- a note of where the sheet was stuck.
Evidence: OKI MB492/MB562 Web Manual - If the Error Code is 380, 381, 382, 385, 389 · Manual Web OKI MB492/MB562 - Si el código de error es 380, 381, 382, 385, 389
Power cycle when the sheet will not give
- Who:
- you.
- How:
- put the drum back, close the top cover, turn the machine off and on again; when the motor starts to turn, gently pull the sheet while holding its top end.
- Result that matters:
- the feed motion helps release the sheet without force.
- If it comes free:
- seat the drum pegs in their slots, close the top cover and the scanner unit.
- If it still will not come:
- leave the machine as it is and call OKI service.
- Evidence to keep:
- a note of whether it worked and how often the code returns.
Evidence: OKI MB492/MB562 Web Manual - If the Error Code is 380, 381, 382, 385, 389 · Manual Web OKI MB492/MB562 - Si el código de error es 380, 381, 382, 385, 389
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- OKI
- Product type
- Laser printer
Known code variants
- Atasco de papel abra la unidad del escáner y la cubierta superior
- OKI 380
- OKI 381
- OKI 382
- OKI 385
- OKI 389
- OKI atasco tambor de imagen
- OKI código de error 380
- OKI error 380
- OKI error code 380
- OKI jam near image drum
- OKI MB492 380
- OKI MB562 380
- Paper jam has occurred please open the scanner unit and the top cover to check
What it means
The OKI MB492 and MB562 web manual groups five numbers under the message Paper jam has occurred, please open the scanner unit and the top cover to check: 380 paper feed, 381 transport, 382 exit, 385 fuser and 389 printing page lost. They share one fix: take out the image drum with its toner and find the sheet at the transparent resist guide, the fuser or the exit. Other OKI machines may use different numbers. The code on its own does not show that the fuser or the drum has failed; nearly always there is a sheet or scrap to clear.
Warnings and stop conditions
- Highsource verified
OKI warns that the fuser is extremely hot and can cause burns: keep your hands off it when the top cover is open.
Evidence: OKI MB492/MB562 Web Manual - If the Error Code is 380, 381, 382, 385, 389 · Manual Web OKI MB492/MB562 - Si el código de error es 380, 381, 382, 385, 389
- Mediumsource verified
The image drum (the green cylinder) is fragile: keep it out of sunlight and strong light and never leave it out for 5 minutes or more, even under room lighting.
Evidence: OKI MB492/MB562 Web Manual - If the Error Code is 380, 381, 382, 385, 389 · Manual Web OKI MB492/MB562 - Si el código de error es 380, 381, 382, 385, 389
Symptoms and causes
Probable causes · in order
- Sheet held under the drum or at the guideCommon
OKI describes sheets showing behind the transparent resist guide or at its back edge, removed by holding the top end and pulling gently.
Evidence: OKI MB492/MB562 Web Manual - If the Error Code is 380, 381, 382, 385, 389 · Manual Web OKI MB492/MB562 - Si el código de error es 380, 381, 382, 385, 389
- Paper caught in the exit areaPossible
When the sheet sits in the paper output unit, the manual has you open the faceup stacker or the rear cover and take it out from behind.
Evidence: OKI MB492/MB562 Web Manual - If the Error Code is 380, 381, 382, 385, 389 · Manual Web OKI MB492/MB562 - Si el código de error es 380, 381, 382, 385, 389
- Leftover paper in the feed unitsPossible
The guide warns that if jams occur as you load paper, you should check that no sheet has been left in the paper feed units.
Evidence: OKI MB492/MB562 Web Manual - If the Error Code is 380, 381, 382, 385, 389 · Manual Web OKI MB492/MB562 - Si el código de error es 380, 381, 382, 385, 389
Virtual technician
Does 380 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
OKI MB492/MB562 Web Manual - If the Error Code is 380, 381, 382, 385, 389
OKI Data Corporation · 2014 · official_doc
- 2
Manual Web OKI MB492/MB562 - Si el código de error es 380, 381, 382, 385, 389
OKI Data Corporation · 2014 · official_doc
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