- Printers
- Laser printer
CE-00
Sharp CE-00 laser printer: scan network communication error
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
Error code CE-00 on Sharp laser multifunction printers appears when a communication error occurs while sending a scanned image. Sharp instructs you to turn the power off and back on, check with your network administrator for network or server problems, and contact your dealer if it persists.
Safety first
Stop and check this first
- Sharp's troubleshooting guide instructs you that if you cannot resolve the problem using the manual, you must turn off the main power switch, disconnect the power cord from the power outlet, and contact your dealer or authorized service representative with the displayed code.
Safe checks you can perform
- Turn off the main power switch, wait at least 10 seconds, and turn it back on
- Ensure the LAN cable is firmly inserted into the LAN connector until it clicks
- Consult your network administrator to verify that no network or server problems exist
Leave these tasks to a qualified professional
- Do not attempt this professional task: Verify network configuration and server connectivity for scan transmissions
- Do not attempt this professional task: Inspect the LAN connector and controller communication hardware if CE-00 persists
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Verify network configuration and server connectivity for scan transmissions
What they doWork with the network administrator to confirm that the Sharp machine is configured for use on the same network as the destination server and can complete scan data transfers without interruption.
They must show youA completed network scan transmission test with no CE-00 error on the operation panel display.
In writingThe verified network configuration settings, server status, and test scan transmission result.
Inspect the LAN connector and controller communication hardware if CE-00 persists
What they doIf CE-00 remains after turning the power off and on and confirming that no network or server problems exist, inspect the machine LAN port and communication hardware with the displayed error code.
They must show youThe condition of the machine LAN connector and a successful scan transmission after servicing.
In writingThe reported CE-00 code, LAN port diagnostic results, and the corrective action performed.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Turn off the main power switch, wait at least 10 seconds, and turn it back on
- Who:
- You, at the main power switch of the Sharp multifunction printer.
- How:
- Follow the CE-00 table and general troubleshooting instructions in the Sharp manual: turn the main power switch to the off position, wait at least 10 seconds, and then turn the main power switch back to the on position.
- Result that matters:
- The machine resets its network communication state and clears temporary lockups.
- If CE-00 does not reappear when you retry sending the scanned image, the temporary communication fault is resolved.
- If CE-00 still appears on the display after turning the power off and on, inspect the LAN cable connection and check with your network administrator.
- Evidence to keep:
- Result of the scan transmission test after the 10-second main power switch cycle.
Evidence: Sharp BP-20C25 / BP-10C20 Troubleshooting Guide - Indicators and Display Messages
Ensure the LAN cable is firmly inserted into the LAN connector until it clicks
- Who:
- You, checking the LAN connector on the Sharp machine and the network jack.
- How:
- Check the Network Problems section of the manual: verify that the LAN cable is firmly inserted into the LAN connector on the machine and the network jack or computer, pushing the plug in until you hear a click.
- Result that matters:
- You confirm that the physical Ethernet connection is seated securely.
- If the plug was loose and clicks into place, retry sending the scanned image over the network.
- If the LAN cable is firmly connected but CE-00 persists, consult your network administrator to inspect network and server status.
- Evidence to keep:
- Physical check of the LAN connector plug at both ends of the cable.
Evidence: Sharp BP-20C25 / BP-10C20 Troubleshooting Guide - Indicators and Display Messages
Consult your network administrator to verify that no network or server problems exist
- Who:
- You and your network administrator.
- How:
- Ask your network administrator to confirm that the machine is connected and configured for use on the same network as the computer or server, and that no outages or errors exist on the network or in the server.
- Result that matters:
- You confirm whether the destination server and local network are operating normally.
- If a network or server fault was found and resolved, repeat the scan transmission and confirm delivery.
- If the error is not cleared after turning the power off and on and checking the network, turn off the power and contact your dealer or authorized service representative.
- Evidence to keep:
- Network administrator confirmation of server status and the displayed CE-00 code.
Evidence: Sharp BP-20C25 / BP-10C20 Troubleshooting Guide - Indicators and Display Messages
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Printers
- Brand
- Sharp
- Product type
- Laser printer
Known code variants
- CE 00
- CE00
- Código de error CE-00
- Communication error CE-00
- Error CE-00
- Error Code CE-00
- Error de comunicación CE-00
- Sharp CE-00
What it means
In the Sharp BP-20C25 and BP-10C20 Troubleshooting Guide (Indicators and Display Messages section), error code CE-00 indicates a communication error on the network or server when sending a scanned image. The manual instructs you to turn off the main power switch, wait at least 10 seconds before turning it back on, and consult your network administrator to confirm that no problems exist on the network or server. Other Sharp models may differ, and this code alone never proves a hardware part is faulty.
Warnings and stop conditions
- Mediumsource verified
Sharp's troubleshooting guide instructs you that if you cannot resolve the problem using the manual, you must turn off the main power switch, disconnect the power cord from the power outlet, and contact your dealer or authorized service representative with the displayed code.
Evidence: Sharp BP-20C25 / BP-10C20 Troubleshooting Guide - Indicators and Display Messages
Symptoms and causes
Probable causes · in order
- Network or server communication problem while transmitting a scanned imageCommon
Communication between the Sharp multifunction machine and the local network or destination server failed while sending the scanned image file.
Evidence: Sharp BP-20C25 / BP-10C20 Troubleshooting Guide - Indicators and Display Messages
- LAN cable loose or disconnected, or machine not configured on the same networkPossible
The LAN cable plug is not firmly inserted into the LAN connector until it clicks, or the machine is not connected and configured for use on the same network as the computer or server.
Evidence: Sharp BP-20C25 / BP-10C20 Troubleshooting Guide - Indicators and Display Messages
- Temporary network interface lockup requiring a main power switch cycleLess common
A transient communication state in the machine blocks scan transmission until the main power switch is turned off, held off for at least 10 seconds, and turned back on.
Evidence: Sharp BP-20C25 / BP-10C20 Troubleshooting Guide - Indicators and Display Messages
Virtual technician
Does CE-00 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Sharp BP-20C25 / BP-10C20 Troubleshooting Guide - Indicators and Display Messages
Sharp Corporation · 2019 · official_doc
- 2
Sharp Corporation · 2019 · official_doc
Was this entry useful?