- Garden
- Robot lawnmower
6002
Segway Navimow 6002: robot mower outside the map boundary
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
On the Navimow H, error 6002 means the mower is outside the boundary. Segway points to poor satellite signal, a new area that was not saved or the mower being dragged or sliding. Put it inside the boundary or in the station, press STOP and check the antenna.
Safety first
Stop and check this first
- Before lifting or moving the mower, press STOP so the blades stop, and keep your hands out from under the body. Do not try to override the outside boundary alert: put the mower back inside the map.
Safe checks you can perform
- Back inside the boundary
- Antenna location
- Slopes at the map edge
Leave these tasks to a qualified professional
- Do not attempt this professional task: Antenna and map review
- Do not attempt this professional task: Diagnosis if the code persists
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Antenna and map review
What they doIf 6002 keeps returning, Segway support or the dealer reviews the antenna location, the signal quality and the saved map.
They must show youthe satellite signal in the app and the corrected map.
In writingthe changes made to the antenna and map.
Diagnosis if the code persists
What they doWhen the code persists after moving the antenna and rebuilding the map, Segway support carries out a deeper diagnosis of the mower.
They must show youthe diagnosis result and a mowing session without the code.
In writingthe cause found and any part replaced.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Back inside the boundary
- Who:
- you.
- How:
- put the mower inside the current map boundary or in the charging station, press STOP to clear the code and then HOME+OK so it returns to the station.
- Result that matters:
- knowing whether the code clears as soon as the mower is inside the map.
- If it returns without the code:
- if you had added a new area, make sure the map is saved next time.
- If the code comes back:
- check where the antenna is installed.
- Evidence to keep:
- screenshot of the map in the app with the mower's position.
Evidence: (Navimow H) My Navimow H is displaying error code 6002. What should I do?
Antenna location
- Who:
- you, with the Navimow app.
- How:
- check that the antenna is installed in open space; Segway recommends a roof or, if not possible, moving it to the green area of the satellite signal thermogram in the app.
- Result that matters:
- the mower receiving a good satellite signal and locating itself where it really is.
- If you moved the antenna:
- rebuild the map and set off-limit islands where the signal is blocked.
- If the antenna was already well placed:
- check slopes at the edge.
- Evidence to keep:
- screenshot of the signal thermogram before and after moving the antenna.
Evidence: (Navimow H) My Navimow H is displaying error code 6002. What should I do?
Slopes at the map edge
- Who:
- you.
- How:
- check whether the mower left via a slope greater than 45% or whether someone moved it; for those areas, Segway says to set an off-limit island and, if needed, redraw the map to exclude them.
- Result that matters:
- the mower not leaving the boundary through the same area again.
- If it was a slope:
- set the off-limit island and test with HOME+OK.
- If 6002 persists after all this:
- contact Segway or your dealer.
- Evidence to keep:
- screenshot of the off-limit island and note of where the code appears.
Evidence: (Navimow H) My Navimow H is displaying error code 6002. What should I do?
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Garden
- Brand
- Segway-Ninebot
- Product type
- Robot lawnmower
Known code variants
- 6002
- error 6002
- Navimow 6002
- Navimow error 6002
- Navimow error code 6002
- Navimow fuera del límite
- Navimow H 6002
- Navimow out of boundary
- Navimow outside the boundary
- robot fuera del mapa Navimow
- Segway Navimow 6002
What it means
The official Segway Navimow help center explains that code 6002 on the Navimow H means the mower is outside the boundary. It gives three causes: poor satellite signal reception, because buildings or trees block the signal and the mower locates itself wrongly; a new mowing area that was not saved because the app quit; or an external force, such as someone dragging it out of the boundary or it sliding down a slope greater than 45%. Other Navimow models may have a different list, and the code alone does not prove a fault.
Warnings and stop conditions
- Mediumeditorial warning
Before lifting or moving the mower, press STOP so the blades stop, and keep your hands out from under the body. Do not try to override the outside boundary alert: put the mower back inside the map.
Evidence: (Navimow H) My Navimow H is displaying error code 6002. What should I do?
Symptoms and causes
Probable causes · in order
- Poor satellite signalCommon
Buildings or trees block the satellite signal and the mower works out its position wrongly, placing itself outside the map boundary.
Evidence: (Navimow H) My Navimow H is displaying error code 6002. What should I do?
- New area not savedPossible
When adding a mowing area, the app quit before it was saved and the mower ended up outside the boundaries of the current map.
Evidence: (Navimow H) My Navimow H is displaying error code 6002. What should I do?
- Dragged or slid down a slopePossible
Someone moved the mower out of the boundary or it slid down a slope greater than 45%, according to the Segway help center.
Evidence: (Navimow H) My Navimow H is displaying error code 6002. What should I do?
Virtual technician
Does 6002 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
(Navimow H) My Navimow H is displaying error code 6002. What should I do?
Segway Navimow · 2026 · official_doc
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