- Phones and tablets
- Android phones and tablets
Sync is currently experiencing problems
Android "Sync is currently experiencing problems" on Android: Google Account not syncing
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The phone can't sync with your Google Account. It is usually temporary: wait a few minutes and force a sync in Settings, About phone, Google Account, Account sync, More, Sync now.
Safety first
Stop and check this first
- Removing a Google Account from the phone deletes everything associated with it from the device, such as email, contacts and settings. Back up first and keep the password at hand.
Safe checks you can perform
- Sync manually
- Connection and sign-in on another device
- Update Android and reset date and time
- Remove and re-add the account, as an advanced step
Leave these tasks to a qualified professional
- Do not attempt this professional task: Phone manufacturer
What a technician must be able to justify
A technician is coming
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Phone manufacturer
What they doChecks the phone software if the account signs in on other devices but never syncs on this one.
They must show youthe software version and the sync result after their work.
In writingwhat was updated or reset.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Checks and evidence, step by step
Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
- 1
Sync manually
No special tools
Procedure
- Who:
- you.
- How:
- open Settings, tap About phone, Google Account, Account sync, choose the account if you have several, and tap More and Sync now.
- Result that matters:
- whether the sync finishes without the alert.
- If it finishes:
- it was a temporary issue.
- If the alert returns:
- check auto-sync, the connection and the account.
- Evidence to keep:
- time and a screenshot of the alert.
Evidence: Android Help - Fix account sync issues
- 2
Connection and sign-in on another device
No special tools
Procedure
- Who:
- you.
- How:
- load a website in the phone's browser. Then sign in to Gmail from a computer browser with the same account.
- Result that matters:
- whether the phone has internet and the account lets you sign in.
- If you can sign in elsewhere:
- the issue is the phone; continue with updates and date and time.
- If you can't sign in:
- the issue is the account; use Google's sign-in help.
- Evidence to keep:
- the result of each test.
Evidence: Android Help - Fix account sync issues
- 3
Update Android and reset date and time
No special tools
Procedure
- Who:
- you.
- How:
- in Settings, System, Software update, install anything pending. If it continues, in System, Date & time, turn off automatic time and time zone, set a wrong date and time, go to the Home screen, set them right again and turn the automatic options back on.
- Result that matters:
- whether a manual sync works afterwards.
- If it works:
- sync needed that reset.
- If not:
- removing and re-adding the account is left.
- Evidence to keep:
- Android version.
Evidence: Android Help - Fix account sync issues
- 4
Remove and re-add the account, as an advanced step
No special tools
Procedure
- Who:
- you, with the account password at hand.
- How:
- in Settings, Passwords & accounts (or Users & accounts), tap the account, Remove account and confirm. Then Add account, Google, and sign in.
- Result that matters:
- whether the account syncs again.
- If it syncs:
- the problem was the account stored on the phone.
- If not:
- contact the phone manufacturer.
- Evidence to keep:
- a list of data you only had on the phone, saved before removing the account.
Evidence: Android Help - Fix account sync issues · Android Help - Add or remove an account on Android
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Phones and tablets
- Brand
- Android
- Product type
- Android phones and tablets
Known code variants
- En este momento hay problemas con la sincronización
- En este momento hay problemas con la sincronización. Se restablecerá en breve.
- error de sincronización de cuenta de Google
- Google account sync error
- Sync is currently experiencing problems. It will be back shortly.
What it means
Android shows this message or the sync issue icon when the phone can't sync with the Google Account. Google says most of these issues are temporary and clear on their own after a few minutes. If it persists, it can come from auto-sync being off, no internet connection, a problem signing in to the account or an out-of-date system. It does not indicate a phone fault.
Warnings and stop conditions
- Mediumsource verified
Removing a Google Account from the phone deletes everything associated with it from the device, such as email, contacts and settings. Back up first and keep the password at hand.
Evidence: Android Help - Add or remove an account on Android
Symptoms and causes
Probable causes · in order
- Temporary service issueCommon
The message clears on its own after a few minutes or after a manual sync.
Evidence: Android Help - Fix account sync issues
- No internet connectionPossible
Websites don't load in the phone's browser either.
Evidence: Android Help - Fix account sync issues
- Google Account issuePossible
You can't sign in to Gmail from a computer browser or another device either.
Evidence: Android Help - Fix account sync issues
Virtual technician
Does Sync is currently experiencing problems still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Android Help - Fix account sync issues
Google · 2026 · official_doc
- 2
Android Help - Add or remove an account on Android
Google · 2026 · official_doc
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