- Phones and tablets
- Android phones and tablets
OR-CAC-02
Google Pay OR-CAC-02: verify on payments.google.com
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
Google needs you to verify your identity or payment info before the payment can go through. Sign in at payments.google.com, select Alerts and then Verify, or Verify next to the card in Payment methods, and follow the on-screen instructions.
Safety first
Stop and check this first
- Upload ID or card images only through the link in the verification request at payments.google.com, and never send your full card number, CVC or verification code by email, phone or chat.
- When Google asks you to verify your account, pending transactions are canceled; transactions placed on hold return to your account within 14 working days.
Safe checks you can perform
- Verification alert in payments.google.com
- Verify the card with a code
- Upload documents if the request offers it
- Verification decision
Leave these tasks to a qualified professional
- Do not attempt this professional task: Google payments support
- Do not attempt this professional task: Your bank
What a technician must be able to justify
A technician is coming
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Google payments support
What they doReviews the verification request and documents with the payments profile and verification troubleshooter or the support team.
They must show youwhich request is still open.
In writingthe decision and, if it was rejected, how to appeal.
Your bank
What they doConfirms the temporary Google charge that carries the verification code when the 6 digits don't appear.
They must show youthe pending Google charge on your account.
In writingthe date the bank approved it.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Checks and evidence, step by step
Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
- 1
Verification alert in payments.google.com
No special tools
Procedure
- Who:
- you.
- How:
- go to payments.google.com, sign in and at the top right select Alerts, then Verify. Follow the on-screen instructions.
- Result that matters:
- whether there is an open verification request.
- If there is one:
- complete it before you retry the purchase.
- If there is none:
- verify the card from Payment methods.
- Evidence to keep:
- a screenshot of the alert and the date.
Evidence: Google Pay Help - Fix issues when you pay for Google products & services · Google Pay Help - Verify your identity or payment info
- 2
Verify the card with a code
No special tools
Procedure
- Who:
- you.
- How:
- in payments.google.com select Payment methods and click Verify next to the card. If you get a code, click Get code and look in your bank's recent transactions for a temporary charge from Google; its last 6 digits are the code.
- Result that matters:
- that Google accepts the 6-digit code.
- If the charge isn't there yet:
- Google says it can take up to 7 days, so wait before trying to fix it.
- If you only see 5 digits or no code:
- contact your bank.
- Evidence to keep:
- the date of the temporary charge; Google refunds it.
Evidence: Google Pay Help - Fix issues when you pay for Google products & services · Google Pay Help - Verify your identity or payment info
- 3
Upload documents if the request offers it
No special tools
Procedure
- Who:
- you.
- How:
- use the link in the verification request to see which documents are accepted. Use the same full name on all of them, current and readable, in color and showing all four corners. On bank statements cover the account number except the last 4 digits, and hide balances and transactions.
- Result that matters:
- that the request is sent.
- If Google accepts it:
- wait for the review result.
- If you get an email or error message:
- follow its instructions or contact support.
- Evidence to keep:
- the upload date.
Evidence: Google Pay Help - Verify your identity or payment info
- 4
Verification decision
No special tools
Procedure
- Who:
- you.
- How:
- check the email Google sends after the decision.
- Result that matters:
- whether the verification was approved or failed.
- If it was approved:
- try the purchase again.
- If it failed:
- to appeal, follow the instructions in that email; Google makes the decision.
- Evidence to keep:
- the decision email.
Evidence: Google Pay Help - Verify your identity or payment info
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Phones and tablets
- Brand
- Google Pay
- Product type
- Android phones and tablets
Known code variants
- error OR-CAC-02
- Google Pay OR-CAC-02
- OR_CAC_02
- Verifica en payments.google.com
- Verifica en payments.google.com.
- Verify on payments.google.com
- Verify on payments.google.com.
What it means
OR-CAC-02 comes with the message "Verify on payments.google.com" and is in Google's group of codes that require verifying your info. Google says it may verify identity and payment info to confirm your info is correct, confirm your identity when you buy from Google or add a payment method, secure your account after strange activity, or meet legal or regulatory requirements. Verification may use a code from a temporary Google charge on your bank statement or, where offered, uploaded documents. The code itself doesn't show which of these reasons applies to your account.
Warnings and stop conditions
- Higheditorial warning
Upload ID or card images only through the link in the verification request at payments.google.com, and never send your full card number, CVC or verification code by email, phone or chat.
Evidence: Google Pay Help - Verify your identity or payment info
- Mediumsource verified
When Google asks you to verify your account, pending transactions are canceled; transactions placed on hold return to your account within 14 working days.
Evidence: Google Pay Help - Verify your identity or payment info
Symptoms and causes
Probable causes · in order
- Identity check for a purchase or a new methodCommon
Google may ask you to confirm your identity when you buy from Google or add a new payment method to Google Pay; the request shows up as an alert.
Evidence: Google Pay Help - Verify your identity or payment info
- Unusual activity on the accountPossible
Google may ask for verification to secure your account if it notices strange activity with it, even when the card itself is valid.
Evidence: Google Pay Help - Verify your identity or payment info
- Legal or regulatory requestPossible
Google asks for additional information when it needs it for legal or regulatory reasons, so the request can appear whatever card you use.
Evidence: Google Pay Help - Verify your identity or payment info
- Card details to confirmPossible
Google needs to confirm that the card info is correct, either with a code from a temporary charge or with documents you upload.
Evidence: Google Pay Help - Fix issues when you pay for Google products & services · Google Pay Help - Verify your identity or payment info
Virtual technician
Does OR-CAC-02 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Google Pay Help - Fix issues when you pay for Google products & services
Google · 2026 · official_doc
- 2
Google Pay Help - Verify your identity or payment info
Google · 2026 · official_doc
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