- Phones and tablets
- Android phones and tablets
Account not synced
Google Account not synced in Gmail for Android: inbox sync error
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
The Account not synced notice in the Gmail app for Android means Gmail cannot update your mailbox; enable Sync Gmail under Data usage in app settings and check your internet connection and storage. Clear Gmail storage only if every prior step fails.
Safety first
Stop and check this first
- Clearing storage for the Gmail app on Android can delete your unsent message drafts as well as your signature, ringtone, and other app settings; only clear storage if all earlier steps fail.
- When your Google Account runs out of storage space, you cannot send or receive messages in Gmail and any emails sent to your address are returned to the sender.
Safe checks you can perform
- Pull down to sync manually, test your internet connection, and update the Gmail app
- Check Sync Gmail inside the app and trigger Account sync in Android settings
- Check Google Account storage quota and free up Android device storage
- Clear storage for the Gmail app only if all previous troubleshooting steps fail
Leave these tasks to a qualified professional
- Do not attempt this professional task: Check non-Gmail accounts on a computer to rule out an external mail provider issue
- Do not attempt this professional task: Contact your Android device manufacturer or mobile carrier if system sync remains blocked
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Check non-Gmail accounts on a computer to rule out an external mail provider issue
What they doIf the sync error only affects a non-Gmail address added to the Gmail app (such as Yahoo or Outlook), sign in to that email account on a computer to check whether the external mail service has an issue.
They must show youwhether new messages arrive on the provider's webmail on a computer compared to the Gmail Android app.
In writingconfirmation of whether the issue originates with the external email provider or local Gmail app synchronization.
Contact your Android device manufacturer or mobile carrier if system sync remains blocked
What they doIf you have verified Google Account storage, enabled Sync Gmail, and cleared Gmail storage but the phone still cannot sync accounts, contact your Android device manufacturer or mobile carrier for support.
They must show youthe Account sync screen in Android Settings and the available storage on both your Google Account and the phone.
In writingthe manufacturer or carrier support case number, network checks performed, and whether Gmail app storage was cleared.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Pull down to sync manually, test your internet connection, and update the Gmail app
- Who:
- Gmail app user on the Android phone or tablet.
- How:
- Open the Gmail app and pull down from the top of the inbox to refresh manually. Open Chrome and load a website to verify your internet connection works, make sure Airplane mode is off, update the Gmail app in Google Play, and restart your device.
- Result that matters:
- Whether the inbox downloads new messages and clears the Account not synced banner.
- If messages sync after updating and restarting:
- no further settings changes are needed.
- If the banner still appears at the top of the inbox:
- check the Sync Gmail checkbox and Android account sync next.
- Evidence to keep:
- Screenshot of the Gmail inbox banner and the installed Gmail version in Google Play.
Evidence: Gmail Help - Fix sync errors with the Gmail Android app
Check Sync Gmail inside the app and trigger Account sync in Android settings
- Who:
- User with access to Gmail app settings and Android system settings.
- How:
- In the Gmail app, tap Menu at the top left, tap Settings, choose your account, and under Data usage make sure Sync Gmail is checked. Next, open your Android Settings app, tap About phone, select Google Account, tap Account sync, and tap More and Sync now.
- Result that matters:
- Status of the Sync Gmail checkbox and the last sync timestamp in Android Account sync.
- If Sync Gmail was unchecked and turning it on restores mail:
- verify that new notifications arrive normally.
- If sync still fails after tapping Sync now:
- check your Google Account storage quota and internal device space.
- Evidence to keep:
- Screenshot of the Data usage section in Gmail settings and the Account sync screen in Android Settings.
Evidence: Gmail Help - Fix sync errors with the Gmail Android app
Check Google Account storage quota and free up Android device storage
- Who:
- Google Account holder on the affected Android device.
- How:
- Verify whether your Google Account storage (shared across Google Drive, Gmail, and Google Photos) is full; if so, delete emails with large attachments in Gmail and empty Trash and Spam. Also check your Android Settings to make sure internal phone storage is not running low.
- Result that matters:
- Available free storage space on both your Google Account and your Android device.
- If you free up space on your Google Account or phone:
- pull down from the top of the Gmail inbox to sync again.
- If storage has plenty of room and Gmail still fails:
- proceed to clear storage for the Gmail app as a last resort.
- Evidence to keep:
- Screenshot of your Google Account storage usage and available internal storage on Android.
Evidence: Gmail Help - Fix sync errors with the Gmail Android app
Clear storage for the Gmail app only if all previous troubleshooting steps fail
- Who:
- User who has already checked network, sync settings, and storage without resolution.
- How:
- Open your Android device's Settings app, tap Apps, See All Apps, and select Gmail. Tap Storage & cache, tap Clear storage, and restart your phone so the Gmail app rebuilds its local database from the server.
- Result that matters:
- Reset of local Gmail app data and clean inbox synchronization after restarting the phone.
- If your inbox syncs cleanly after reopening Gmail:
- reconfigure your signature or custom ringtone in Gmail settings.
- If Android system account sync still fails on the phone:
- contact your device manufacturer or check external webmail on a computer.
- Evidence to keep:
- Screenshot of the Storage & cache screen for Gmail and the inbox sync state after restarting.
Evidence: Gmail Help - Fix sync errors with the Gmail Android app
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Phones and tablets
- Brand
- Product type
- Android phones and tablets
Known code variants
- Account not synced error in Gmail Android app
- Account not synced message in Gmail mobile app
- corregir errores de sincronizacion con la aplicacion Gmail para Android
- error La cuenta no se ha sincronizado en la aplicacion Gmail
- fix sync errors with the Gmail Android app Account not synced
- Gmail Android not receiving emails Account not synced
- Gmail app says Account not synced on Android
- Gmail para Android no sincroniza mensajes Account not synced
- Google Account not synced Gmail Android
- La cuenta no se ha sincronizado Gmail Android
What it means
On Gmail Help's official troubleshooting page for fixing sync errors with the Gmail Android app (article 6383854), the on-screen message Account not synced appears when the app cannot send or open mail, deliver notifications, or refresh your inbox. Keep in mind that Gmail can take up to 15 minutes to sync, or longer if you have not used your device in a while. Menu names may vary across Android device manufacturers, and this warning alone never proves that your phone or Google Account is defective.
Warnings and stop conditions
- Mediumeditorial warning
Clearing storage for the Gmail app on Android can delete your unsent message drafts as well as your signature, ringtone, and other app settings; only clear storage if all earlier steps fail.
Evidence: Gmail Help - Fix sync errors with the Gmail Android app
- Higheditorial warning
When your Google Account runs out of storage space, you cannot send or receive messages in Gmail and any emails sent to your address are returned to the sender.
Evidence: Gmail Help - Fix sync errors with the Gmail Android app
Symptoms and causes
Probable causes · in order
- Sync Gmail option unchecked in the app or Android account sync turned offCommon
The Sync Gmail checkbox under Data usage in the Gmail app settings is turned off, or automatic Google Account sync is disabled in your Android system settings.
Evidence: Gmail Help - Fix sync errors with the Gmail Android app
- Offline or weak internet connection or outdated Gmail app versionCommon
Your Android phone lacks a working Wi-Fi or mobile data connection (for instance, Airplane mode is active) or is running an outdated build of the Gmail app from Google Play.
Evidence: Gmail Help - Fix sync errors with the Gmail Android app
- Full Google Account storage or insufficient internal Android device storagePossible
Your Google Account has run out of storage shared across Gmail, Google Photos, and Google Drive (including WhatsApp backups), or your Android device's local storage is nearly full.
Evidence: Gmail Help - Fix sync errors with the Gmail Android app
- Corrupted local Gmail app storage or outage on a non-Gmail email providerLess common
Cached storage for the Gmail Android app needs to be reset, or the affected address belongs to a non-Gmail service such as Yahoo or Outlook experiencing its own server issue.
Evidence: Gmail Help - Fix sync errors with the Gmail Android app
Virtual technician
Does Account not synced still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Android Help - How to contact your device manufacturer or mobile carrier for support
Google · 2026 · official_doc
- 3
Gmail Help - Fix sync errors with the Gmail Android app
Google · 2026 · official_doc
- 4
Ayuda de Gmail - Corregir errores de sincronización con la aplicación Gmail para Android
Google · 2026 · official_doc
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