- Phones and tablets
- Android phones and tablets
SIM card not recognized
Motorola "SIM card not recognized": no SIM icon, no calls
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
Your Motorola shows the no SIM icon or a message that the SIM is not recognized, so you cannot make calls. Restart it with Power and Volume up, then power it off and reinsert the SIM, or reset and set up the eSIM again.
Safety first
Stop and check this first
- Resetting the phone is the last step in Motorola's guide and erases your data: back up before doing it and only after the carrier has checked the line.
Safe checks you can perform
- Restart the phone
- Reinsert the SIM or reset the eSIM
- Ask the carrier to check the account
Leave these tasks to a qualified professional
- Do not attempt this professional task: Carrier account check and SIM replacement
- Do not attempt this professional task: Motorola support if a working SIM is not read
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Carrier account check and SIM replacement
What they doYour carrier checks that the account is set up for this phone and replaces the SIM if needed.
They must show youthe line status on their system.
In writingthe new SIM details and activation date.
Motorola support if a working SIM is not read
What they doIf a SIM that works in another phone is still not recognized, Motorola support checks the phone's SIM reader.
They must show youthe SIM reader test with a working SIM.
In writingthe diagnosis and any part replaced.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Restart the phone
- Who:
- you.
- How:
- press Power and Volume up together, then touch Restart.
- Result that matters:
- whether the no SIM icon disappears.
- If it does:
- it was a temporary glitch.
- If not:
- reinsert the SIM or reset the eSIM.
- Evidence to keep:
- Screenshot of the status bar.
Evidence: Can't make calls - moto g57 power
Reinsert the SIM or reset the eSIM
- Who:
- you.
- How:
- for a physical SIM, power the phone off, remove the SIM and reinsert it. For an eSIM, reset it and set it up again.
- Result that matters:
- whether the SIM is recognized afterwards.
- If it is:
- the SIM was badly seated or the eSIM setup had failed.
- If not:
- contact your carrier.
- Evidence to keep:
- Photo of the SIM in the tray.
Evidence: Can't make calls - moto g57 power
Ask the carrier to check the account
- Who:
- you.
- How:
- contact your carrier to check that your account is set up and, if needed, ask for a replacement SIM.
- Result that matters:
- whether the carrier finds a problem with the line or the card.
- If it does:
- the new SIM or account fix solves it.
- If the line is fine and a new SIM fails too:
- contact Motorola support before any reset.
- Evidence to keep:
- Case number from the carrier.
Evidence: Can't make calls - moto g57 power
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Phones and tablets
- Brand
- Motorola
- Product type
- Android phones and tablets
Known code variants
- moto SIM not recognized
- moto sin SIM
- Motorola eSIM not working
- Motorola no detecta la SIM
- Motorola no SIM icon
- Motorola SIM not detected
- No se reconoce la tarjeta SIM
What it means
Motorola's user guide for the moto g57 power says that if you see the no SIM icon, or a poor network icon, in the status bar, or a message that the SIM is not recognized, you should restart the phone, then remove and reinsert a physical SIM with the phone off or reset and set up an eSIM again. If that does not help, the carrier checks that your account is set up and can replace the SIM. Resetting the phone is the last step in the guide and erases data. The message does not by itself prove the phone's SIM reader is faulty.
Warnings and stop conditions
- Mediumsource verified
Resetting the phone is the last step in Motorola's guide and erases your data: back up before doing it and only after the carrier has checked the line.
Evidence: Can't make calls - moto g57 power
Symptoms and causes
Probable causes · in order
- SIM or eSIM not read after a glitchPossible
The SIM is recognized again after restarting with Power and Volume up.
Evidence: Can't make calls - moto g57 power
- Physical SIM badly seatedCommon
The SIM is recognized after powering off, removing and reinserting it.
Evidence: Can't make calls - moto g57 power
- Account not set up or faulty SIMPossible
Nothing changes after restart and reinsertion; the carrier finds the account not provisioned or replaces the SIM.
Evidence: Can't make calls - moto g57 power
Virtual technician
Does SIM card not recognized still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Can't make calls - moto g57 power
Motorola · 2026 · official_doc
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