- Phones and tablets
- Android phones and tablets
The charging has been stopped
OnePlus The charging has been stopped: phone thermal pause
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
High
Quick answer
On a OnePlus phone, the pop-up message "The temperature is too low (or too high), the charging has been stopped" means the device detected an extreme ambient temperature and automatically paused charging as a protective measure.
Safety first
Stop and check this first
- If your phone remains hot after unplugging or shows a swollen battery or liquid damage, stop using it immediately, never open the device yourself, and back up your data before any service repair or factory reset because resetting erases all data.
- Do not use unauthorized chargers, including car chargers or non-original cables, as they may cause overheating issues and damage your OnePlus device.
Safe checks you can perform
- Disconnect the charger, remove the case, and move to room temperature
- Pause large downloads and close background apps or games
- Verify you are using the original OnePlus charger and tightly connected cable
- Check the charging port and cable wiring for dust, dirt, or mold
Leave these tasks to a qualified professional
- Do not attempt this professional task: Contact OnePlus Support for official battery and charging inspection
- Do not attempt this professional task: Replace a faulty or unauthorized charger with original OnePlus accessories
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Contact OnePlus Support for official battery and charging inspection
What they doIf the troubleshooting steps do not resolve your issue, OnePlus instructs you to contact OnePlus Support so their team can assist you further and inspect the device.
They must show youthe inspection findings for the phone battery, external charging port, and original charger.
In writingthe OnePlus Support case reference, diagnostic result, and warranty or repair quote details.
Replace a faulty or unauthorized charger with original OnePlus accessories
What they doOnePlus advises using the original OnePlus charger and charging cable for stable voltage and current, and replacing your current charger or cable if other chargers or cables work fine.
They must show youstable charging within the 15 °C to 35 °C range using the original OnePlus adapter and cable without pop-up errors.
In writingthe purchase receipt for the replacement OnePlus original charger or charging cable.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Disconnect the charger, remove the case, and move to room temperature
- Who:
- you, as soon as the charging stopped pop-up appears on your OnePlus phone.
- How:
- disconnect the charger, remove the protective case to help cool the device, and move your phone to a room-temperature environment between 15 °C and 35 °C before attempting to recharge.
- Result that matters:
- bring the phone back into the 15 °C to 35 °C temperature window recommended by OnePlus.
- If charging resumes normally once the phone is at room temperature:
- the pause was triggered by ambient heat or cold.
- If the pop-up returns even in a 15 °C to 35 °C room:
- check active downloads, apps, and your charger.
- Evidence to keep:
- the surrounding temperature and whether a protective case was on the phone when charging stopped.
Evidence: Overheating while charging · Phone Battery - General Information and Troubleshooting · Unable to Charge the Phone
Pause large downloads and close background apps or games
- Who:
- you, before and during charging on your OnePlus phone.
- How:
- check if large files are being downloaded and pause the download temporarily until your phone cools down; close background apps and avoid playing games while charging (switching to Airplane Mode can also help charge quicker).
- Result that matters:
- reduce processor load and heat generation while the battery is charging.
- If the phone stays cool and finishes charging after closing apps and pausing downloads:
- processor load caused the heat.
- If the phone still stops charging with all apps closed:
- inspect the charger, cable, and charging port.
- Evidence to keep:
- which apps, games, or downloads were running when the pop-up message appeared.
Evidence: Overheating while charging · Phone Battery - General Information and Troubleshooting
Verify you are using the original OnePlus charger and tightly connected cable
- Who:
- you, with the original OnePlus adapter and cable that came with your phone.
- How:
- make sure you use the OnePlus original charger and charging cable, double-check that the charger is plugged tightly into the wall socket and secured to the phone, and test whether other official chargers or cables work fine.
- Result that matters:
- ensure stable voltage and current compatible with your OnePlus phone's charging protocol.
- If another official cable or wall socket works without issue:
- your previous charger, cable, or loose outlet was at fault.
- If the issue continues with the original OnePlus charger and cable:
- inspect the phone's charging port.
- Evidence to keep:
- which adapter and cable you used and whether testing another charger changed the behavior.
Evidence: Overheating while charging · Phone Battery - General Information and Troubleshooting · Unable to Charge the Phone
Check the charging port and cable wiring for dust, dirt, or mold
- Who:
- you, with the OnePlus phone unplugged from power.
- How:
- look inside the charging port to see if anything is stuck such as dust, dirt, mold, or damage to the inside wiring of the data cable; if debris is present, use a small tool to gently clean out the phone's charging port.
- Result that matters:
- confirm the charging port is clean and undamaged.
- If cleaning dust out of the port restores normal charging:
- debris was interfering with the connection.
- If you see mold, damaged cable wiring, or the error persists after cleaning:
- contact OnePlus Support.
- Evidence to keep:
- a close-up photo or note of the charging port and data cable connector condition.
Evidence: Phone Battery - General Information and Troubleshooting · Unable to Charge the Phone
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Phones and tablets
- Brand
- OnePlus
- Product type
- Android phones and tablets
Known code variants
- La temperatura es demasiado baja (o demasiado alta), la carga se ha detenido
- la temperatura es demasiado baja, la masa no puede ser completamente cargada
- OnePlus charging has been stopped temperature
- The temperature is too low (or too high), the charging has been stopped
- The temperature is too low, the batter is unable to be fully charged
What it means
The OxygenOS battery and thermal protection subsystem monitors heat transfer as energy flows from the charger into your OnePlus mobile phone. As documented in OnePlus's official "Overheating while charging" and "Phone Battery" support guides, if the phone detects an extreme ambient temperature it automatically pauses charging as a protective measure and displays "The temperature is too low (or too high), the charging has been stopped" or "The temperature is too low, the batter is unable to be fully charged". This message alone never proves that the battery or charging port is faulty: an unauthorized charger, a protective case, or gaming while charging can trigger it.
Warnings and stop conditions
- Higheditorial warning
If your phone remains hot after unplugging or shows a swollen battery or liquid damage, stop using it immediately, never open the device yourself, and back up your data before any service repair or factory reset because resetting erases all data.
Evidence: Phone Battery - General Information and Troubleshooting
- Highsource verified
Do not use unauthorized chargers, including car chargers or non-original cables, as they may cause overheating issues and damage your OnePlus device.
Evidence: Overheating while charging · Phone Battery - General Information and Troubleshooting
Symptoms and causes
Probable causes · in order
- Ambient temperature outside the recommended 15 °C to 35 °C charging rangeCommon
OnePlus explains that extreme heat or cold affects battery activity and causes the phone to automatically pause charging; it recommends charging in a place between 15 °C and 35 °C.
Evidence: Overheating while charging · Phone Battery - General Information and Troubleshooting · Unable to Charge the Phone
- Unauthorized charger, car charger, or non-original cableCommon
OnePlus warns that unauthorized chargers, including car chargers or non-original cables, may be incompatible with the phone's charging protocol and can cause overheating and device damage.
Evidence: Overheating while charging · Phone Battery - General Information and Troubleshooting · Unable to Charge the Phone
- Protective case, large downloads, or gaming and background apps while chargingPossible
Running apps, playing games, or downloading large files while charging overloads the phone's processor and raises temperature, while a protective case traps heat.
Evidence: Overheating while charging · Phone Battery - General Information and Troubleshooting
- Dust, dirt, mold, or wiring damage in the charging port or data cableLess common
Material stuck in the charging port such as dust, dirt, or mold, loose plugs, or damage to the inside wiring of the data cable can prevent proper charging.
Evidence: Phone Battery - General Information and Troubleshooting · Unable to Charge the Phone
Virtual technician
Does The charging has been stopped still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
OnePlus · 2025 · official_doc
- 2
Sobrecalentamiento durante la carga
OnePlus · 2025 · official_doc
- 3
Phone Battery - General Information and Troubleshooting
OnePlus · 2025 · official_doc
- 4
Batería del teléfono - información General y solución de problemas
OnePlus · 2025 · official_doc
- 5
OnePlus · 2025 · official_doc
- 6
No se puede cargar el teléfono
OnePlus · 2025 · official_doc
- 7
Política de reparación y garantía de OnePlus en la UE
OnePlus · 2026 · official_doc
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