- Electric mobility
- Electric bicycle
E010
Shimano STEPS E010 on e-bike: drive unit system error
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
High
Quick answer
On Shimano STEPS e-bikes, error E010 means an abnormality was detected in the drive unit and cuts off pedal assistance; stop riding and restart with the battery power button. If the code remains after turning power back on, visit an authorized dealer for E-TUBE PROJECT diagnostics.
Safety first
Stop and check this first
- Never disassemble or modify the drive unit or the lithium-ion battery: Shimano warns that doing so can cause serious injury, leakage, overheating, bursting, or fire.
- Do not touch the drive unit case right after continuous riding, because its surface becomes hot and can cause burns.
Safe checks you can perform
- Stop riding safely and confirm the code on the display
- Turn the battery power off and back on again
- Remove the battery from the holder and reinstall it dry
Leave these tasks to a qualified professional
- Do not attempt this professional task: Read five-digit subcodes E01000 to E01051 in E-TUBE PROJECT
- Do not attempt this professional task: Inspect drive unit wiring or replace the drive unit with genuine parts
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Read five-digit subcodes E01000 to E01051 in E-TUBE PROJECT
What they doThe dealer connects the bicycle to a PC using the Shimano SM-PCE1 or SM-PCE02 linkage device (plus SM-JC40 or SM-JC41 if no port is free) to run E-TUBE PROJECT Professional.
They must show youthe E-TUBE PROJECT diagnostic screen showing the exact five-digit subcode and current firmware versions.
In writingthe recorded subcode, any firmware update applied, and the diagnostic test result.
Inspect drive unit wiring or replace the drive unit with genuine parts
What they doIf E010 persists after resetting and updating firmware, the authorized workshop inspects the wiring to the drive unit (such as DU-E8000 or DU-E7000) and replaces the drive unit with a genuine Shimano unit if an internal fault is confirmed.
They must show youthe inspected harness or the part number of the genuine Shimano replacement drive unit fitted.
In writingthe root cause confirmed, the replacement unit serial number, and the warranty terms.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Stop riding safely and confirm the code on the display
- Who:
- you, with the bicycle stopped in a safe spot.
- How:
- pull over as soon as pedal assist stops and check the cycle computer screen (SC-E8000, SC-E7000, SC-E6100, or SC-E6010) or the EW-EN100 junction, where an error makes both LEDs flash red quickly at the same time.
- Result that matters:
- confirming that the full-screen alert is E010.
- If the screen shows E010:
- proceed to the battery button reset.
- If a different E-series or W-series code appears:
- check the Shimano manual table for that code.
- Evidence to keep:
- clear photo of the cycle computer showing E010.
Evidence: SHIMANO Total Electric Power System E8000 Series User's Manual (UM-72F0B-001) · SHIMANO STEPS E8000 Series Dealer's Manual (DM-E8000-10)
Turn the battery power off and back on again
- Who:
- you, with both feet off the pedals.
- How:
- press the power button on the battery to switch the system off, wait a few seconds with the bicycle stationary and no weight on the cranks, and press the battery power button again to turn it back on, as instructed in the Shimano manuals.
- Result that matters:
- checking whether the display clears and pedal assistance returns.
- If E010 clears and assist works normally:
- test gently on flat ground.
- If E010 remains on the screen:
- try the second reset method by detaching the battery.
- Evidence to keep:
- short video or note of the screen behavior after pressing the battery power button.
Evidence: SHIMANO Total Electric Power System E8000 Series User's Manual (UM-72F0B-001) · SHIMANO STEPS E8000 Series Dealer's Manual (DM-E8000-10) · SHIMANO Total Electric Power System E7000 Series User's Manual (UM-79E0B-000)
Remove the battery from the holder and reinstall it dry
- Who:
- you, using the battery mount key.
- How:
- turn off the power, unlock the battery with its key, and remove it while supporting it firmly with your hand; verify there is no water or dirt in the mount connector, lock the battery back in place, and turn the power on.
- Result that matters:
- completing the second full-screen error reset procedure specified by Shimano.
- If the error disappears after reseating the battery:
- monitor the bike on upcoming rides.
- If E010 still does not clear after turning power back on:
- stop riding with assist and contact an authorized dealer.
- Evidence to keep:
- photo of the clean battery connector and the cycle computer after rebooting.
Evidence: SHIMANO Total Electric Power System E8000 Series User's Manual (UM-72F0B-001) · SHIMANO STEPS E8000 Series Dealer's Manual (DM-E8000-10)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Electric mobility
- Brand
- Shimano
- Product type
- Electric bicycle
Known code variants
- E010
- Error E010
- error E010 bicicleta Shimano
- Shimano e-bike error E010
- Shimano E010
- Shimano E7000 E010
- Shimano E8000 E010
- Shimano EP8 E010
- Shimano STEPS E010
What it means
Shimano's official error table on si.shimano.com defines E010 as an abnormality detected in the drive unit, while the E8000 Series (UM-72F0B-001, DM-E8000-10) and E7000 Series (UM-79E0B-000) manuals list it as a system error under which power assistance is not provided during riding. In E-TUBE PROJECT Professional, Shimano breaks E010 down into five-digit subcodes (E01000 to E01051) pointing to internal drive unit sensors or the drive unit motor. Other model families may differ in detail, and seeing E010 alone never proves the drive unit is defective before resetting and running a diagnostic check.
Warnings and stop conditions
- Higheditorial warning
Never disassemble or modify the drive unit or the lithium-ion battery: Shimano warns that doing so can cause serious injury, leakage, overheating, bursting, or fire.
Evidence: SHIMANO Total Electric Power System E8000 Series User's Manual (UM-72F0B-001) · SHIMANO STEPS E8000 Series Dealer's Manual (DM-E8000-10)
- Mediumeditorial warning
Do not touch the drive unit case right after continuous riding, because its surface becomes hot and can cause burns.
Evidence: SHIMANO Total Electric Power System E8000 Series User's Manual (UM-72F0B-001) · SHIMANO STEPS E8000 Series Dealer's Manual (DM-E8000-10)
Symptoms and causes
Probable causes · in order
- Temporary system fault cleared by a power resetCommon
The E8000 and E7000 user and dealer manuals state that a full-screen E010 indication can be reset by pressing the battery power switch or removing the battery from its mount.
Evidence: SHIMANO Total Electric Power System E8000 Series User's Manual (UM-72F0B-001) · SHIMANO STEPS E8000 Series Dealer's Manual (DM-E8000-10) · SHIMANO Total Electric Power System E7000 Series User's Manual (UM-79E0B-000)
- Drive unit internal sensor abnormality or failurePossible
Shimano's E-TUBE PROJECT Professional code table assigns subcodes E01000 to E01004, E01010, E01011, E01020 to E01022, E01030, and E01050 to E01051 to sensor abnormalities or sensor failures inside the drive unit.
Evidence: Error & Warning | Manuals & Technical Documents
- Internal drive unit motor malfunctionLess common
According to Shimano's official error reference, subcodes E01040 to E01042 under the E010 family indicate a malfunction detected in the drive unit motor itself.
Evidence: Error & Warning | Manuals & Technical Documents
Virtual technician
Does E010 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Error & Warning | Manuals & Technical Documents
Shimano · 2026 · official_doc
- 2
Error y advertencia | Manuales y documentos técnicos
Shimano · 2026 · official_doc
- 3
SHIMANO Total Electric Power System E8000 Series User's Manual (UM-72F0B-001)
Shimano · 2026 · manual
- 4
- 5
SHIMANO STEPS E8000 Series Dealer's Manual (DM-E8000-10)
Shimano · 2026 · manual
- 6
SHIMANO STEPS Serie E8000 Manual del distribuidor (DM-E8000-10)
Shimano · 2026 · manual
- 7
SHIMANO Total Electric Power System E7000 Series User's Manual (UM-79E0B-000)
Shimano · 2026 · manual
- 8
Was this entry useful?