- Laptops
- Laptop
2000-0135
Dell 2000-0135 on laptop: non Dell battery or unexpected charge condition
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
Medium
Quick answer
Dell's diagnostics show 2000-0135: either the battery is not a Dell battery and cannot be charged, or the charger shows an unexpected charge condition. Read which of the two texts appears and repeat the test with the charger connected when the diagnostics ask.
Safety first
Stop and check this first
- Use only the original charger or one Dell lists as compatible. If the charger or its cable is damaged, gets very hot or smells burnt, unplug it and stop using it; do not open or repair it.
- If the base bulges, the touchpad or keyboard lifts, the case separates, or you notice a strange smell or unusual heat, stop using and charging the laptop, unplug it, do not press on it or open it, and take it to Dell or a technician. A swollen battery is never handled at home.
- Do not buy unbranded batteries or chargers as a quick fix: besides not charging, a battery of doubtful origin can overheat or swell.
Safe checks you can perform
- Full ePSA code and message
- Where the battery came from
- Repeat the diagnostics with the charger attached
Leave these tasks to a qualified professional
- Do not attempt this professional task: Replacement with a Dell branded battery
- Do not attempt this professional task: Charger and board check if it persists
What a technician must be able to justify
A technician is coming
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Replacement with a Dell branded battery
What they doIf the battery is not Dell, the technician or Dell service replaces it with a Dell branded battery compatible with the model.
They must show youdiagnostics without 2000-0135 after the replacement.
In writingthe reference of the Dell battery installed.
Charger and board check if it persists
What they doWith a Dell battery and the error present with the charger attached, the technician checks the charger and the charging port and, if they are fine, assesses the board under Dell's warranty.
They must show youthe test result with another original charger.
In writingthe failing part and the reason.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Checks and evidence, step by step
Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
- 1
Full ePSA code and message
No special tools
Procedure
- Who:
- you.
- How:
- when Dell's pre-boot diagnostics (ePSA or SupportAssist) stop with the error, photograph the screen showing 2000-0135, the full text and the Service Tag label.
- Result that matters:
- that the message matches "Not a Dell battery" or "Unexpected charge condition detected".
- If it matches:
- follow the steps on this page.
- If the number or text is different:
- look it up in Dell's table; the text decides which path on this page applies.
- Evidence to keep:
- a clear photo of the diagnostics screen and of the Service Tag.
Evidence: Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-0NNN Series)
- 2
Where the battery came from
No special tools
Procedure
- Who:
- you.
- How:
- check invoices or repair history: if the battery was replaced at a shop or bought separately, check whether it was Dell branded. Do not open the laptop to look.
- Result that matters:
- knowing whether the installed battery is a Dell battery.
- If it is not Dell:
- Dell says to replace it with a Dell branded battery.
- If it is Dell or was never replaced:
- move on to repeating the test with the charger attached.
- Evidence to keep:
- the invoice or earlier repair document with the battery reference.
Evidence: Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-0NNN Series)
- 3
Repeat the diagnostics with the charger attached
No special tools
Procedure
- Who:
- you.
- How:
- connect the original charger to the laptop and to a working outlet and repeat the pre-boot diagnostics, following the test's own prompts.
- Result that matters:
- whether 2000-0135 appears with the charger attached.
- If it no longer appears:
- the warning came from testing without the charger.
- If it appears:
- enter the code in Dell's online tool for solutions and a parts work order under warranty.
- Evidence to keep:
- photos of the diagnostics with the charger attached and the Dell case number.
Evidence: Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-0NNN Series)
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Laptops
- Brand
- Dell
- Product type
- Laptop
Known code variants
- 2000 0135
- 20000135
- batería no Dell
- Dell 2000-0135
- ePSA 2000-0135
- not a Dell battery
- unexpected charge condition
What it means
Dell gives 2000-0135 two texts. "Battery - Not a Dell battery. The computer cannot charge this battery": the computer will not charge a battery that is not Dell branded, and Dell says to replace it with a Dell one. "Charger - Unexpected charge condition detected": Dell asks to repeat the diagnostics with the charger attached as the test directs. In both cases it says the system board or the battery may be involved and, if the error remains, points to its online tool. The code alone does not prove the battery or the charger is faulty.
Warnings and stop conditions
- Higheditorial warning
Use only the original charger or one Dell lists as compatible. If the charger or its cable is damaged, gets very hot or smells burnt, unplug it and stop using it; do not open or repair it.
Evidence: Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-0NNN Series)
- Criticaleditorial warning
If the base bulges, the touchpad or keyboard lifts, the case separates, or you notice a strange smell or unusual heat, stop using and charging the laptop, unplug it, do not press on it or open it, and take it to Dell or a technician. A swollen battery is never handled at home.
Evidence: Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-0NNN Series)
- Mediumeditorial warning
Do not buy unbranded batteries or chargers as a quick fix: besides not charging, a battery of doubtful origin can overheat or swell.
Evidence: Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-0NNN Series)
Symptoms and causes
Probable causes · in order
- Battery that is not Dell brandedCommon
Matches the first text. It is confirmed if the battery was replaced outside Dell or its label does not carry the Dell brand.
Evidence: Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-0NNN Series)
- Charge test without the charger attachedPossible
Matches the second text. Ruled out if it no longer appears when the diagnostics are repeated with the charger attached, as the test asks.
Evidence: Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-0NNN Series)
- Charger, Dell battery or system boardPossible
If the battery is Dell and the error remains with the charger attached, Dell points to its online tool because the board may be involved.
Evidence: Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-0NNN Series)
Virtual technician
Does 2000-0135 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-0NNN Series)
Dell · 2026 · official_doc
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