- Networks
- Smart speakers
PANTALLA-EN-NEGRO
Amazon Echo Show black screen on display: frozen or power issue
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
If your Echo Show screen has lines, does not turn on, or is stuck on a black screen or the Amazon logo, unplug the power adapter, wait 3 minutes and plug it back in using the adapter that came with it. If it stays unresponsive, factory reset it with the buttons.
Safety first
Stop and check this first
- Resetting to factory defaults erases device settings; on an Echo Show (2nd Generation) or Echo Show 10, the on-screen reset menu lets you retain Smart Home Device Connections.
Safe checks you can perform
- Unplug the power adapter and wait 3 minutes
- Verify you are using the included power adapter
- Check the Brightness slider and Auto-Dim setting
- Factory reset with the device buttons if unresponsive
Leave these tasks to a qualified professional
- Do not attempt this professional task: Escalation via the Echo & Alexa forum and Alexa Devices Help
- Do not attempt this professional task: Direct support contact via Support for Echo Show and Contact Us
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Escalation via the Echo & Alexa forum and Alexa Devices Help
What they doWhen resetting to factory defaults still does not bring the screen back, use the Echo & Alexa forum linked on both Echo Show help pages for further help.
They must show youthe Echo Show or Echo Spot model, the Brightness and 10 minute Auto-Dim checks, and the result of holding both reset buttons for 15 seconds.
In writingthe support or forum case reference, the recorded diagnosis, and any quoted follow-up instructions.
Direct support contact via Support for Echo Show and Contact Us
What they doIf the screen still has lines, does not turn on, or stays stuck on a black screen or the Amazon logo after a 3 minute unplug, adapter check and 15 second button reset, reach out through Contact Us under Digital Services and Device Support.
They must show youthe black screen, lines or stuck Amazon logo, the Echo Show model, the included power adapter, and the 3 minute and 15 second steps already completed.
In writingthe support case number, the diagnosis of the screen state, and the next step quoted by Amazon support.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Unplug the power adapter and wait 3 minutes
- Who:
- you, following Amazon's steps for a black screen, lines or stuck Amazon logo.
- How:
- unplug the power adapter from the Echo device or from the power outlet, wait a full 3 minutes, and then plug it back in.
- Result that matters:
- recovering an Echo Device with a Screen that was stuck on a black screen or the Amazon logo.
- If the screen turns back on and reaches the home screen:
- the temporary freeze is cleared.
- If the screen stays black, shows lines or stays on the Amazon logo:
- check the power adapter next.
- Evidence to keep:
- the time you unplugged it, the 3 minute wait and what appeared on screen afterwards.
Evidence: Echo Show's Screen Has Lines or Does Not Turn On
Verify you are using the included power adapter
- Who:
- you, inspecting the power cord and adapter without opening the device.
- How:
- check that the power plug is firmly seated at the outlet and device, and verify that you are using the original power adapter that came with your Echo Show.
- Result that matters:
- ruling out power issues caused by a third-party or mismatched adapter.
- If swapping back to the included adapter brings the screen back:
- the adapter was the cause.
- If the original adapter is connected and the screen looks dark while Alexa still speaks:
- check brightness.
- Evidence to keep:
- a photo of the original included power adapter connected to the device.
Evidence: Echo Show's Screen Has Lines or Does Not Turn On
Check the Brightness slider and Auto-Dim setting
- Who:
- you, using voice or touch on the Echo Show screen.
- How:
- say 'Go to Settings' or swipe down from the top and select Settings, select Display & Appearance, then Display, and check the Brightness slider and the 10 minute Auto-Dim toggle.
- Result that matters:
- confirming whether the screen had simply dimmed after 10 minutes of inactivity or had low brightness.
- If raising the Brightness slider restores a clear picture:
- it was only a display setting.
- If the device stays unresponsive to touch and voice:
- move on to the button factory reset.
- Evidence to keep:
- the brightness setting found or a note that the screen is unresponsive.
Evidence: Adjust Screen Brightness, Manually or Automatically
Factory reset with the device buttons if unresponsive
- Who:
- you, using Amazon's reset guide when a 15 second restart does not help.
- How:
- if unplugging for 15 seconds to restart does not solve the issue, press and hold the Microphones & Camera Disable/Enable and Volume Down buttons for about 15 seconds until you see the Amazon logo.
- Result that matters:
- resetting an unresponsive Echo Show or Echo Spot to factory defaults.
- If the Amazon logo appears followed by on-screen setup instructions:
- follow the prompts to set it up.
- If the screen still has lines, stays black or never leaves the logo:
- contact Amazon support.
- Evidence to keep:
- the outcome after holding both buttons for about 15 seconds.
Evidence: Reset Your Echo Devices with a Screen
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Networks
- Brand
- Amazon
- Product type
- Smart speakers
Known code variants
- Echo Device with a Screen black screen
- Echo Show black screen
- Echo Show bloqueado en el logotipo de Amazon
- Echo Show líneas en la pantalla
- Echo Show no se enciende la pantalla
- Echo Show pantalla en negro
- Echo Show screen does not turn on
- Echo Show screen has lines
- Echo Show stuck on Amazon logo
- Echo Spot black screen
- Echo Spot pantalla en negro
- pantalla negra Echo Show
What it means
Amazon's help page for Echo Show covers cases where the screen has lines, does not turn on, or an Echo Device with a Screen is stuck on a black screen or the Amazon logo. Amazon instructs you to unplug the power adapter from the device or outlet, wait 3 minutes, plug it back in, and verify that you are using the power adapter that came with the device; in addition, Auto-Dim can dim the display after 10 minutes of inactivity. This symptom alone does not prove the screen hardware is broken.
Warnings and stop conditions
- Lowsource verified
Resetting to factory defaults erases device settings; on an Echo Show (2nd Generation) or Echo Show 10, the on-screen reset menu lets you retain Smart Home Device Connections.
Evidence: Reset Your Echo Devices with a Screen
Symptoms and causes
Probable causes · in order
- Device stuck on a black screen or the Amazon logoCommon
Amazon states that most screen issues on an Echo Device with a Screen clear by unplugging the power adapter for 3 minutes to restart it.
Evidence: Echo Show's Screen Has Lines or Does Not Turn On
- Using a power adapter other than the included onePossible
If the screen problem continues after restarting, Amazon asks you to verify that you are using the power adapter that came with your device.
Evidence: Echo Show's Screen Has Lines or Does Not Turn On
- Low brightness slider or Auto-Dim after inactivityPossible
Under Display & Appearance settings, Auto-Dim automatically dims the screen after 10 minutes of inactivity, or the Brightness slider may be turned down.
Evidence: Adjust Screen Brightness, Manually or Automatically
Virtual technician
Does PANTALLA-EN-NEGRO still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Echo Show's Screen Has Lines or Does Not Turn On
Amazon · 2026 · official_doc
- 2
En la pantalla del dispositivo Echo Show aparecen líneas o no se enciende
Amazon · 2026 · official_doc
- 3
Reset Your Echo Devices with a Screen
Amazon · 2026 · official_doc
- 4
Restablecer dispositivos Echo con pantalla
Amazon · 2026 · official_doc
- 5
Adjust Screen Brightness, Manually or Automatically
Amazon · 2026 · official_doc
- 6
Ajustar el brillo de la pantalla de forma manual o automática
Amazon · 2026 · official_doc
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