- Networks
- Security cameras
HOMEBASE-ROJO-FIJO
eufy camera HOMEBASE-ROJO-FIJO: HomeBase hub offline from LAN
Risk level
Low
Usually safe to check without specialist tools.
Urgency
High
Quick answer
A solid red status LED on a eufy HomeBase 2 or S380 HomeBase (HomeBase 3) when no alarm is sounding means the hub lost its network connection; check the Ethernet cable, power adapter, and router internet access.
Safety first
Stop and check this first
- Do not remove the HomeBase or paired cameras from the eufy app before checking the Ethernet cable and router internet access, or you will have to re-pair every camera and doorbell.
- Never open the HomeBase enclosure or use a third-party power supply other than the original power adapter provided by eufy.
Safe checks you can perform
- Check that the Ethernet cable and power adapter are firmly plugged into the HomeBase
- Verify that your router can access the internet from another device
- Restart the HomeBase by unplugging its power adapter and plugging it back in
Leave these tasks to a qualified professional
- Do not attempt this professional task: ISP or network technician check if the router LAN ports fail to provide internet
- Do not attempt this professional task: Official eufy Support evaluation if the HomeBase stays solid red on a working Ethernet port
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
ISP or network technician check if the router LAN ports fail to provide internet
What they doIf the Ethernet port LED does not light up even when testing another RJ45 cable and a different LAN port on the router, your ISP inspects the router.
They must show youan active router LAN port link light and verified internet connectivity.
In writingthe router port test results and the ISP support ticket number.
Official eufy Support evaluation if the HomeBase stays solid red on a working Ethernet port
What they doWhen your router has working internet and active LAN ports but the HomeBase remains solid red after a power cycle, eufy Support evaluates the hub.
They must show youthe status of the front LED and rear Ethernet port LED while wired directly to a working router port.
In writingthe eufy support ticket number, HomeBase serial number, and warranty replacement decision.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Check that the Ethernet cable and power adapter are firmly plugged into the HomeBase
- Who:
- you, inspecting the back of the HomeBase and the LAN port on your router.
- How:
- verify that both the power plug and the Ethernet cable are seated firmly; eufy notes that when properly connected, both the front status LED and the LED on the Ethernet port will be lit.
- Result that matters:
- confirming physical power and wired link activity between the HomeBase and router.
- If the Ethernet port LED was dark and lights up after reseating the cable:
- wait for the front LED to turn blue or white.
- If both LEDs are lit but the front status light stays solid red:
- check router internet access next.
- Evidence to keep:
- a photo of the front status LED and the rear Ethernet port LED on the HomeBase.
Evidence: HomeBase 2 Offline
Verify that your router can access the internet from another device
- Who:
- you, using a phone or computer connected to the same router.
- How:
- load a webpage on another device connected to your router to confirm internet access is working; if your home internet is down, reboot the router and wait for service to return.
- Result that matters:
- ruling out an upstream internet outage as the reason for the solid red HomeBase light.
- If internet service returns on the router:
- watch whether the HomeBase LED turns solid blue or solid white.
- If the router has internet access but the HomeBase stays solid red:
- power-cycle the hub in the next step.
- Evidence to keep:
- a screenshot of active internet browsing on the router and the HomeBase status in the eufy app.
Evidence: HomeBase 2 Offline
Restart the HomeBase by unplugging its power adapter and plugging it back in
- Who:
- you, at the HomeBase power adapter plug.
- How:
- unplug the power adapter from the HomeBase, wait a few seconds, and plug it back in; allow the hub to finish booting until the status LED turns solid blue (HomeBase 2) or solid white (HomeBase 3).
- Result that matters:
- refreshing the HomeBase network connection without unpairing your cameras.
- If the LED turns solid blue or solid white:
- confirm in the eufy app that your cameras are back online.
- If the LED remains solid red after rebooting on a working Ethernet port:
- contact eufy Support.
- Evidence to keep:
- a short video of the reboot cycle and the final LED color on the HomeBase.
Evidence: Learn About the LED Indicator Light Status on eufyCam 2/2C/2 Pro/2C Pro · Learn About the LED Indicator Light Status on eufy S380 HomeBase (HomeBase 3) · HomeBase 2 Offline
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Networks
- Brand
- eufy
- Product type
- Security cameras
Known code variants
- Failed to connect to the network HomeBase
- HomeBase 2 Offline
- HomeBase 3 desconectada de la red
- Luz roja fija en HomeBase eufy
- Solid red light on eufy HomeBase
What it means
In eufy's official LED indicator status guides for eufyCam 2/2C/2 Pro/2C Pro (with HomeBase 2) and S380 HomeBase (HomeBase 3), a solid red light on the HomeBase means Failed to connect to the network (HomeBase 2) or Disconnected from the network (HomeBase 3), unless a security alarm is actively sounding. Because eufyCam battery cameras and doorbells connect through the HomeBase's own wireless link (typically within 20 to 30 feet), all paired cameras appear offline in the app until the hub returns to solid blue (HomeBase 2) or solid white (HomeBase 3). A solid red light alone never proves the hub hardware is faulty.
Warnings and stop conditions
- Loweditorial warning
Do not remove the HomeBase or paired cameras from the eufy app before checking the Ethernet cable and router internet access, or you will have to re-pair every camera and doorbell.
Evidence: HomeBase 2 Offline
- Mediumeditorial warning
Never open the HomeBase enclosure or use a third-party power supply other than the original power adapter provided by eufy.
Evidence: Learn About the LED Indicator Light Status on eufyCam 2/2C/2 Pro/2C Pro · Learn About the LED Indicator Light Status on eufy S380 HomeBase (HomeBase 3) · HomeBase 2 Offline
Symptoms and causes
Probable causes · in order
- Loose or unplugged Ethernet cable between the HomeBase and the routerCommon
If the RJ45 Ethernet cable becomes loose or the router LAN port is inactive, the Ethernet port LED goes dark and the HomeBase status light turns solid red.
Evidence: HomeBase 2 Offline
- Router internet outage while local power remains onCommon
When the home router loses upstream internet connectivity, the HomeBase cannot reach eufy servers and switches its front status LED to solid red.
Evidence: Learn About the LED Indicator Light Status on eufyCam 2/2C/2 Pro/2C Pro · Learn About the LED Indicator Light Status on eufy S380 HomeBase (HomeBase 3) · HomeBase 2 Offline
- Temporary network session hang on the HomeBase after a power or router glitchPossible
A brief power dip or router reboot can leave the HomeBase network interface stalled until the hub is power-cycled.
Evidence: HomeBase 2 Offline
Virtual technician
Does HOMEBASE-ROJO-FIJO still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Learn About the LED Indicator Light Status on eufyCam 2/2C/2 Pro/2C Pro
eufy · 2026 · official_doc
- 2
Learn About the LED Indicator Light Status on eufy S380 HomeBase (HomeBase 3)
eufy · 2026 · official_doc
- 3
eufy · 2026 · official_doc
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