- Networks
- Security cameras
AMARILLO-FIJO
Google Nest camera AMARILLO-FIJO: battery or charging failure
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
High
Quick answer
A solid yellow status light while charging a Google Nest Cam (battery) or Nest Cam with floodlight indicates a battery issue; warm the unit above 0 °C (32 °F), wipe the charging pins, and contact Google Support if it persists.
Safety first
Stop and check this first
- Never open the Google Nest Cam enclosure or attempt to remove or replace its sealed internal lithium battery; tampering with built-in battery packs carries a severe risk of fire or injury.
- Do not use damaged cables or unverified third-party chargers, and do not force charging in sub-zero temperatures; always use the included Nest Cam power cable or Google-verified accessories.
Safe checks you can perform
- Bring the camera indoors to warm up above 0 °C (32 °F) before plugging it in
- Wipe the charging pins on the cable and the contact pads on the camera with a clean cloth
- Charge for at least 5 hours using the included 7.5W AC adapter on a tested wall outlet
Leave these tasks to a qualified professional
- Do not attempt this professional task: Official Google Support service evaluation and warranty replacement (RMA)
- Do not attempt this professional task: Licensed electrician inspection if a hardwired floodlight mount or outdoor outlet lacks power
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Official Google Support service evaluation and warranty replacement (RMA)
What they doGoogle Support evaluates the battery fault reported by the solid yellow status light or the Google Home app and arranges warranty replacement.
They must show youthe battery status message in the Google Home app and the solid yellow LED behavior on the official 7.5W charger at room temperature.
In writingthe Google Support case number, Nest Cam serial number, and warranty replacement authorization.
Licensed electrician inspection if a hardwired floodlight mount or outdoor outlet lacks power
What they doIf your Nest Cam with floodlight or outdoor weatherproof outlet has lost AC supply, a qualified electrician tests and repairs the household branch circuit.
They must show youthe verified AC voltage at the outlet or floodlight junction box without opening the sealed camera unit.
In writingthe electrical inspection report and confirmation that the supply circuit is safe and active.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Bring the camera indoors to warm up above 0 °C (32 °F) before plugging it in
- Who:
- you, lifting the camera off its outdoor mount without opening the sealed enclosure.
- How:
- if your Nest Cam is mounted outside in freezing weather near or below 0 °C (32 °F), bring it indoors and let it reach normal room temperature before connecting the charger.
- Result that matters:
- ruling out cold-weather thermal protection, which blocks charging below 0 °C (32 °F).
- If the camera was outdoors in freezing cold:
- let it warm up indoors and then clean the contacts.
- If the camera was already at normal indoor temperature:
- inspect the charging pins and outlet next.
- Evidence to keep:
- a note with the outdoor temperature and a photo of the status light when plugged in indoors.
Evidence: Troubleshoot low battery issues for Nest cameras and doorbells
Wipe the charging pins on the cable and the contact pads on the camera with a clean cloth
- Who:
- you, with the charger unplugged and using a clean, dry cloth.
- How:
- wipe the metal pogo pins on the charging cable or mount and the contact pads on the camera to remove dust or debris, and verify the cable sits completely flush with the camera body.
- Result that matters:
- ensuring clean metal-to-metal contact between the official charger and the Nest Cam.
- If dust was present or the connector was crooked:
- seat it flush and run the 5-hour charge test.
- If the pins and pads are clean and flush:
- proceed to test on a verified wall outlet.
- Evidence to keep:
- a photo of the clean pogo pins on the cable and the contact pads on the camera.
Evidence: Troubleshoot low battery issues for Nest cameras and doorbells
Charge for at least 5 hours using the included 7.5W AC adapter on a tested wall outlet
- Who:
- you, indoors, using a wall outlet tested with another small appliance.
- How:
- confirm the outlet has power, plug the camera in with its included Nest Cam power cable and 7.5W AC adapter for at least 5 hours, and check both the LED and the Google Home app.
- Result that matters:
- checking whether the status light switches to pulsing white (charging) or stays solid yellow.
- If the light pulses white and then turns solid white:
- the battery has recovered normal charging.
- If the light stays solid yellow or the app shows Device offline due to battery issues:
- contact Google Support.
- Evidence to keep:
- a screenshot of the Google Home app alert and a clip of the solid yellow light on the 7.5W charger.
Evidence: Nest camera and doorbell lights and sounds · Troubleshoot low battery issues for Nest cameras and doorbells
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Networks
- Brand
- Google Nest
- Product type
- Security cameras
Known code variants
- Battery issue Nest Cam
- Deco atascado arrancando
- Deco led amarillo fijo no conecta
- Deco M5 luz amarilla no cambia
- Deco M5 yellow light not changing
- Deco se queda en amarillo
- Deco solid yellow LED won't connect
- Deco stuck on yellow
- Deco stuck starting up
- Device offline due to battery issues
- Dispositivo sin conexión debido a problemas con la batería
- Luz de estado amarilla fija Nest Cam
- Problema de batería Nest Cam
- Status light is solid yellow Nest Cam
- TP-Link Deco luz amarilla fija
- TP-Link Deco solid yellow light
What it means
In Google's official Nest camera and doorbell lights and sounds guide, a solid yellow status light during charging on Google Nest Cam (battery) or Nest Cam with floodlight means Battery issue: there is an issue with the battery and your camera might not be able to operate. In Google's companion battery troubleshooting page, if the Google Home app also displays Device offline due to battery issues, Google instructs you to contact Google Support. Other models may differ, and the light alone never proves a permanent hardware failure before ruling out sub-freezing temperatures below 0 °C (32 °F) or dirty charging pins.
Warnings and stop conditions
- Higheditorial warning
Never open the Google Nest Cam enclosure or attempt to remove or replace its sealed internal lithium battery; tampering with built-in battery packs carries a severe risk of fire or injury.
Evidence: Nest camera and doorbell lights and sounds · Troubleshoot low battery issues for Nest cameras and doorbells
- Mediumeditorial warning
Do not use damaged cables or unverified third-party chargers, and do not force charging in sub-zero temperatures; always use the included Nest Cam power cable or Google-verified accessories.
Evidence: Troubleshoot low battery issues for Nest cameras and doorbells
Symptoms and causes
Probable causes · in order
- Outdoor temperature below 0 °C (32 °F) preventing the battery from chargingCommon
Nest camera and doorbell batteries will not charge at temperatures below 0 °C (32 °F) and drain faster in freezing weather even when plugged in.
Evidence: Troubleshoot low battery issues for Nest cameras and doorbells
- Dust on the pogo charging pins, unseated cable, or power adapter below 7.5WPossible
Debris on the camera contact pads or cable pins, a loose connector, or a dead wall outlet prevents the 7.5W AC adapter from delivering charge.
Evidence: Troubleshoot low battery issues for Nest cameras and doorbells
- Internal rechargeable battery fault flagged by the camera or Google Home appPossible
When onboard diagnostics detect a cell or charging fault, the camera lights a solid yellow LED during charging or reports Device offline due to battery issues in the app.
Evidence: Nest camera and doorbell lights and sounds · Troubleshoot low battery issues for Nest cameras and doorbells
Virtual technician
Does AMARILLO-FIJO still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Nest camera and doorbell lights and sounds
Google · 2026 · official_doc
- 2
Luces y sonidos de los timbres y cámaras Nest
Google · 2026 · official_doc
- 3
Troubleshoot low battery issues for Nest cameras and doorbells
Google · 2026 · official_doc
- 4
Solucionar problemas de batería baja en cámaras y timbres Nest
Google · 2026 · official_doc
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