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ERR_CONNECTION_RESET

ERR_CONNECTION_RESET in Google Chrome: the connection is interrupted

Verified with sources2 sourcesReviewed Oct 3, 2026
Technician coming? See the 2 steps they must show you

Risk level

Low

Usually safe to check without specialist tools.

Urgency

Medium

Quick answer

Something cut the connection to the page: an unstable network, an outdated browser, a VPN or security software. Reload, update Chrome and try without the VPN to find out which one it is.

Safety first

Stop and check this first

  • If you turn the antivirus off to test, turn it back on straight away and do not browse other sites meanwhile.

Safe checks you can perform

  • Reload and compare with other sites
  • Chrome version
  • Test without the VPN
  • Connection resets on the server

Leave these tasks to a qualified professional

  • Do not attempt this professional task: Identify who reset the connection
  • Do not attempt this professional task: Review the VPN or corporate filtering

What a technician must be able to justify

Technician visit

These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.

These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.

  1. Identify who reset the connection

    What they doThe operator reviews server, load balancer and firewall logs for the time of the report.

    They must show youthe entry that records the reset.

    In writingthe responsible component and the adjustment made.

  2. Review the VPN or corporate filtering

    What they doThe VPN or network administrator checks whether their service cuts connections to that destination.

    They must show youthe log or rule involved.

    In writingthe change or exception created.

Before accepting a part or repair

Nothing has been shown yet. Do not accept a part swap based on the code alone.

Follow these steps

Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.

  1. Reload and compare with other sites

    No special tools

    Who:
    you.
    How:
    reload the page and open other well-known sites.
    Result that matters:
    whether the reset repeats and whether it affects more sites.
    If it affects many sites:
    it points to your connection; check the router.
    If only this one fails:
    continue with the VPN and the security software.
    Evidence to keep:
    time of each attempt.

    Evidence: Google Chrome Help - Fix connection and loading errors in Chrome

  2. Chrome version

    No special tools

    Who:
    you.
    How:
    update Chrome from its help menu and restart it.
    Result that matters:
    whether it was outdated and whether the error goes away after updating.
    If it goes away after updating:
    the outdated browser was the cause.
    If it was already current or the error persists:
    rule this cause out.
    Evidence to keep:
    version number before and after.

    Evidence: Google Chrome Help - Get help with common error messages in Chrome · Google Chrome Help - Fix connection and loading errors in Chrome

  3. Test without the VPN

    No special tools

    Who:
    you, if the VPN is yours.
    How:
    disconnect the VPN for a moment and reload the page.
    Result that matters:
    whether the site opens without the VPN.
    If it opens without the VPN:
    the VPN was interrupting the connection; contact its provider.
    If it fails the same way:
    rule out the VPN and check the security software.
    Evidence to keep:
    VPN name and the result with and without it.

    If the VPN is mandatory at work, do not disconnect it: ask the administrator to run the test.

    Evidence: Google Chrome Help - Get help with common error messages in Chrome

  4. Connection resets on the server

    Tools required

    Who:
    the site operator.
    How:
    search server, load balancer or firewall logs for connection resets at the time of the failure and for the visitor's IP.
    Result that matters:
    which component sent the reset.
    If a reset appears in one of the site's components:
    it indicates the cause to fix.
    If nothing appears:
    the reset happened before reaching the site; it points to the visitor's network.
    Evidence to keep:
    a log extract with time and IP, without personal data.

    Only the site operator with log access. If you do not run the server, do not tamper with its configuration.

    Evidence: Chromium source - net/base/net_error_list.h (network error list)

Still not solved

If the error persists, stop here. See what the technician must do and show you.

Where this code applies

A code is meaningful only inside the right product and version context.

Primary scope

System
Software and digital services
Brand
Google Chrome
Product type
Web browsers

Known code variants

  • ERR_CONNECTION_RESET
  • ERR_CONNECTION_RESET (-101)
  • ERR_CONNECTION_RESET Chrome
  • net::ERR_CONNECTION_RESET

What it means

Chromium defines ERR_CONNECTION_RESET (-101) as a connection that was reset, corresponding to a TCP RST: one of the endpoints or a device in between closed the connection abruptly. Chrome Help lists an unstable internet connection, an outdated browser, a VPN issue or security software that blocks the page as possible causes. The code does not say who sent the reset; the checks below separate your device, your network and the server.

Warnings and stop conditions

  • Loweditorial warning

    If you turn the antivirus off to test, turn it back on straight away and do not browse other sites meanwhile.

    Evidence: Google Chrome Help - Get help with common error messages in Chrome

Symptoms and causes

Probable causes · in order

  • Unstable connectionPossible

    Intermittent Wi-Fi or line drops. It usually affects several sites, not just one.

    Evidence: Google Chrome Help - Get help with common error messages in Chrome

  • VPNPossible

    If the site opens once the VPN is disconnected, the VPN or its server was interrupting the connection.

    Evidence: Google Chrome Help - Get help with common error messages in Chrome

  • Security software blocking the pagePossible

    An antivirus or firewall cutting the connection to that site; it leaves a trace in its block history.

    Evidence: Google Chrome Help - Get help with common error messages in Chrome · Google Chrome Help - Fix connection and loading errors in Chrome

  • Outdated ChromePossible

    An old browser version. Ruled out by checking that Chrome is up to date.

    Evidence: Google Chrome Help - Get help with common error messages in Chrome · Google Chrome Help - Fix connection and loading errors in Chrome

Virtual technician

Does ERR_CONNECTION_RESET still appear after these checks?

Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.

Start diagnosis

Sources and technical references

  1. 1

    Chromium source - net/base/net_error_list.h (network error list)

    The Chromium Authors · 2026 · official_doc

  2. 2

    Google Chrome Help - Get help with common error messages in Chrome

    Google · 2026 · official_doc

Sources: Chromium source - net/base/net_error_list.h (network error list) · Google Chrome Help - Get help with common error messages in Chromereviewed 2026-10-03 · verified

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