- Software and digital services
- Web browsers
ERR_EMPTY_RESPONSE
ERR_EMPTY_RESPONSE in Google Chrome: the server sends no data
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
The server closed the connection without sending any data; the site may be down. Reload after a while, check whether other sites load and try another network before telling the operator.
Safety first
Stop and check this first
- If the empty page appeared after submitting a form or a payment, check your account to see whether it was recorded before repeating it.
Safe checks you can perform
- Reload after a few minutes
- Other sites and another network
- Incognito and extensions
- Closes without a response on the server
Leave these tasks to a qualified professional
- Do not attempt this professional task: Review the server logs
- Do not attempt this professional task: Check the response after the fix
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Review the server logs
What they doThe operator looks for the connection close and possible process crashes at the time of the report.
They must show youthe log entry for the close.
In writingthe cause and the fix.
Check the response after the fix
What they doThe operator repeats the same request from an outside network.
They must show youthe complete response received.
In writingtime and result.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Reload after a few minutes
- Who:
- you.
- How:
- wait a few minutes and reload the page.
- Result that matters:
- whether the response arrives on the second attempt.
- If it loads:
- it was a one-off failure at the site.
- If it is still empty:
- check other sites and another network.
- Evidence to keep:
- time of each attempt.
Evidence: Google Chrome Help - Get help with common error messages in Chrome · Google Chrome Help - Fix connection and loading errors in Chrome
Other sites and another network
- Who:
- you.
- How:
- open other sites and test this page on mobile data.
- Result that matters:
- whether only this site fails, on any network.
- If it fails on any network:
- it points to the site; tell the operator.
- If it works on mobile data:
- it indicates something in your network or device; check VPN, firewall and antivirus.
- Evidence to keep:
- result on each network.
Evidence: Google Chrome Help - Fix connection and loading errors in Chrome
Incognito and extensions
- Who:
- you.
- How:
- open the page in Incognito and, if it works, disable extensions.
- Result that matters:
- whether the browser is involved.
- If it works in Incognito:
- an extension or browsing data is the cause.
- If it fails the same way:
- rule out the browser.
- Evidence to keep:
- extension involved, if any.
Evidence: Google Chrome Help - Fix connection and loading errors in Chrome
Closes without a response on the server
- Who:
- the site operator.
- How:
- review server, proxy and load balancer logs at the time of the failure, looking for crashed processes or connections closed without a response.
- Result that matters:
- which component closed the connection without data.
- If a server process crashed or restarted:
- it is the cause to investigate.
- If a proxy or firewall closed it:
- it indicates its configuration cuts the response.
- Evidence to keep:
- a log extract with the time.
Only the site operator. If you do not run it, do not tamper with the server: report with the time.
Evidence: Chromium source - net/base/net_error_list.h (network error list)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Software and digital services
- Brand
- Google Chrome
- Product type
- Web browsers
Known code variants
- ERR_EMPTY_RESPONSE
- ERR_EMPTY_RESPONSE (-324)
- ERR_EMPTY_RESPONSE Chrome
- net::ERR_EMPTY_RESPONSE
What it means
Chromium defines ERR_EMPTY_RESPONSE (-324) as the server closing the connection without sending any data, within the HTTP error range. Chrome Help summarises it as the page not sending any data and possibly being down. The connection did open, but no response came. The close can come from the server or from something on the path, such as a proxy or firewall; only the site's logs confirm which.
Warnings and stop conditions
- Loweditorial warning
If the empty page appeared after submitting a form or a payment, check your account to see whether it was recorded before repeating it.
Evidence: Google Chrome Help - Get help with common error messages in Chrome
Symptoms and causes
Probable causes · in order
- Site down or server failurePossible
The page fails for every visitor and network.
Evidence: Chromium source - net/base/net_error_list.h (network error list) · Google Chrome Help - Get help with common error messages in Chrome
- Something in between cutting the responsePossible
If it only fails on your network or device, a proxy, a VPN or security software may be closing the connection.
Evidence: Google Chrome Help - Fix connection and loading errors in Chrome
Virtual technician
Does ERR_EMPTY_RESPONSE still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Chromium source - net/base/net_error_list.h (network error list)
The Chromium Authors · 2026 · official_doc
- 2
Google Chrome Help - Get help with common error messages in Chrome
Google · 2026 · official_doc
Was this entry useful?