- Software and digital services
- Web browsers
ERR_INTERNET_DISCONNECTED
ERR_INTERNET_DISCONNECTED in Google Chrome: the device has no internet
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
Your device is not connected to the internet. Check that airplane mode is off, that Wi-Fi or the cable is connected and, if everything looks right, restart the modem and router.
Safety first
Stop and check this first
- On public Wi-Fi you may need to sign in on a portal page before you get internet access.
Safe checks you can perform
- Airplane mode and Wi-Fi or cable
- Another device on the same network
- Restarting the modem and router
- Line status
Leave these tasks to a qualified professional
- Do not attempt this professional task: Remote line diagnosis
- Do not attempt this professional task: Review the device firewall
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Remote line diagnosis
What they doThe internet service provider checks line sync and router status.
They must show youthe test result.
In writingthe fault and the date it was resolved.
Review the device firewall
What they doThe administrator checks whether the firewall blocks that device's internet access.
They must show youthe rule involved.
In writingthe change applied.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Airplane mode and Wi-Fi or cable
- Who:
- you.
- How:
- look at the network icon: turn airplane mode off and check that you are connected to your Wi-Fi or that the cable is plugged in properly.
- Result that matters:
- whether the device shows as connected to a network.
- If it was in airplane mode or disconnected:
- reconnect; if it browses, that was the cause.
- If it shows connected but without internet:
- move on to another device.
- Evidence to keep:
- network name and the status the device shows.
Evidence: Google Chrome Help - Fix connection and loading errors in Chrome
Another device on the same network
- Who:
- you.
- How:
- open a page on your phone or another device connected to the same network.
- Result that matters:
- whether the problem is the device or the network.
- If the other device browses:
- it points to this device; check its firewall.
- If it does not browse either:
- it points to the router or the line.
- Evidence to keep:
- devices tried and time.
Evidence: Google Chrome Help - Fix connection and loading errors in Chrome
Restarting the modem and router
- Who:
- you.
- How:
- restart the modem and router and wait for the lights to settle.
- Result that matters:
- whether the connection comes back.
- If it comes back:
- the router was the source.
- If it does not come back on any device:
- call your internet service provider.
- Evidence to keep:
- restart times and light status.
Evidence: Google Chrome Help - Fix connection and loading errors in Chrome
Line status
- Who:
- the internet service provider.
- How:
- check the line and router remotely.
- Result that matters:
- whether there is a fault or an outage in the area.
- If they find a fault:
- the repair is theirs.
- If the line is fine:
- it indicates a problem with the router or the internal network.
- Evidence to keep:
- ticket number and diagnosis.
Only the internet service provider. Do not open or tamper with the line connection at the wall.
Evidence: Google Chrome Help - Fix connection and loading errors in Chrome
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Software and digital services
- Brand
- Google Chrome
- Product type
- Web browsers
Known code variants
- ERR_INTERNET_DISCONNECTED
- ERR_INTERNET_DISCONNECTED (-106)
- ERR_INTERNET_DISCONNECTED Chrome
- net::ERR_INTERNET_DISCONNECTED
What it means
Chromium defines ERR_INTERNET_DISCONNECTED (-106) as the internet connection having been lost. Chrome Help summarises it as the device not being connected to the internet and, in its connection error guide, lists airplane mode, firewall, modem and router among the factors. It is not a site fault: Chrome has no usable network connection on your device.
Warnings and stop conditions
- Lowsource verified
On public Wi-Fi you may need to sign in on a portal page before you get internet access.
Evidence: Google Chrome Help - Fix connection and loading errors in Chrome
Symptoms and causes
Probable causes · in order
- Airplane mode or Wi-Fi offCommon
The device has no active network. Visible in the network icon.
Evidence: Google Chrome Help - Fix connection and loading errors in Chrome
- Modem, router or line without servicePossible
The device is connected to the router, but the router has no internet access.
Evidence: Google Chrome Help - Fix connection and loading errors in Chrome
- Firewall blocking the connectionPossible
Other devices browse on the same network and this one does not.
Evidence: Google Chrome Help - Fix connection and loading errors in Chrome
Virtual technician
Does ERR_INTERNET_DISCONNECTED still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Chromium source - net/base/net_error_list.h (network error list)
The Chromium Authors · 2026 · official_doc
- 2
Google Chrome Help - Get help with common error messages in Chrome
Google · 2026 · official_doc
- 3
Google Chrome Help - Fix connection and loading errors in Chrome
Google · 2026 · official_doc
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