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  • Software and digital services
  • Streaming service

UI-113

Netflix UI-113: TV app cannot connect to the Netflix service

Verified with sources2 sourcesReviewed Oct 4, 2026
Technician coming? See the 2 steps they must show you

Risk level

Low

Usually safe to check without specialist tools.

Urgency

Low

Quick answer

Error ui-113 appears when the Netflix app on a TV or streaming player cannot connect because of data stored on the device, the network, or lack of support. Power it fully off for 15 seconds, check the SDK and sign out of Netflix.

Safety first

Stop and check this first

  • Signing out on the TV means typing your Netflix email and password again: have them ready before you do it.

Safe checks you can perform

  • Full 15-second power-off
  • Look at the number next to SDK
  • Sign out of or reset Netflix on the TV
  • Test the account at netflix.com/clearcookies

Leave these tasks to a qualified professional

  • Do not attempt this professional task: Provider: outages, router and network settings
  • Do not attempt this professional task: TV maker if the SDK is old

What a technician must be able to justify

Technician visit

These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.

These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.

  1. Provider: outages, router and network settings

    What they doIf none of the above works, your internet provider can check local outages, incorrect network settings and router or modem faults.

    They must show youa fast.com speed test once the line has been checked.

    In writingthe ticket number and what they fixed on the connection.

  2. TV maker if the SDK is old

    What they doWith SDK 4.1.5 or lower, the manufacturer can confirm that your model no longer runs the current Netflix app.

    They must show youyour model's software version and whether a newer one exists.

    In writingtheir answer on Netflix support for your model and the case number.

Before accepting a part or repair

Nothing has been shown yet. Do not accept a part swap based on the code alone.

Follow these steps

Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.

  1. Full 15-second power-off

    No special tools

    Who:
    you.
    How:
    turn the device off and, if it has a power cable, unplug it; make sure it is not just in sleep mode and leave it for at least 15 seconds before switching on and opening Netflix.
    Result that matters:
    clearing the app's temporary state without losing anything.
    If Netflix loads:
    ui-113 came from a passing device glitch.
    If the code returns when the app opens:
    go on to check the SDK version.
    Evidence to keep:
    note of whether the error shows straight away or after a while.

    Evidence: Netflix Error ui-113

  2. Look at the number next to SDK

    No special tools

    Who:
    you, with the remote.
    How:
    from the error notice choose More Details, then Device, and read the figure shown next to SDK in the SDK version or Platform version section.
    Result that matters:
    working out whether this is a compatibility problem rather than a network one.
    If it is 4.1.5 or lower:
    no update is coming for that device and you will have to watch on another supported one.
    If it is 4.1.6 or higher:
    the device is supported, so carry on and sign out.
    Evidence to keep:
    photo of the Device section with the version.

    Evidence: Netflix Error ui-113

  3. Sign out of or reset Netflix on the TV

    No special tools

    Who:
    you, with the remote.
    How:
    on the Netflix home screen press Back, go to Get Help and Sign out; on the error notice choose More Details and Sign out or Reset; with no menu, press Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
    Result that matters:
    removing stored session data and starting again from a clean sign-in.
    If it works after signing back in:
    the saved session data was behind ui-113.
    If it fails again:
    look at the network and test the account in a browser.
    Evidence to keep:
    note of which option you used (Sign out, Reset or Deactivate).

    Evidence: Netflix Error ui-113

  4. Test the account at netflix.com/clearcookies

    No special tools

    Who:
    you, on a laptop or phone.
    How:
    with a computer, phone or tablet on the same network as the TV, open netflix.com/clearcookies and sign in from the button at the top right.
    Result that matters:
    seeing whether Netflix accepts your account over that connection.
    If NSEZ-403 appears:
    Netflix cannot connect your account at the moment; retry later.
    If you get in fine:
    unplug the modem and router for 30 seconds and, if that fails, call your provider.
    Evidence to keep:
    browser screenshot after signing in.

    Evidence: Netflix Error ui-113

Still not solved

If the error persists, stop here. See what the technician must do and show you.

Where this code applies

A code is meaningful only inside the right product and version context.

Primary scope

System
Software and digital services
Brand
Netflix
Product type
Streaming service

Known code variants

  • Couldn't connect to Netflix ui-113
  • error 113 Netflix tele
  • error ui-113 Netflix
  • Netflix error 113 TV
  • Netflix error ui-113
  • Netflix ui-113 Fire TV
  • Netflix ui-113 Roku
  • Netflix ui-113 Smart TV
  • No se ha podido conectar con Netflix ui-113
  • UI 113
  • UI-113
  • ui113

What it means

Netflix groups three origins under ui-113: information stored on the device that stops the service from starting, a failing network connection, or a device that is no longer supported. The on-screen message asks you to try again or restart your home network and device. Before touching the router, do a full power-off rather than standby and check the SDK version under More Details. If the app is current, signing out or using Reset wipes the session data that usually causes the lock-up.

Warnings and stop conditions

  • Lowsource verified

    Signing out on the TV means typing your Netflix email and password again: have them ready before you do it.

    Evidence: Netflix Error ui-113

Symptoms and causes

Probable causes · in order

  • Stored data blocking the appCommon

    Information Netflix keeps on the TV or player can end up in a bad state and stall start-up until you sign out or reset.

    Evidence: Netflix Error ui-113

  • Device stuck in standbyPossible

    Many TVs and players never switch fully off from the remote, so the app is not really restarted until the power is cut.

    Evidence: Netflix Error ui-113

  • SDK below 4.1.6Possible

    On version 4.1.5 or older the device software misses Netflix requirements and its maker cannot raise it.

    Evidence: Netflix Error ui-113

  • Home network or line problemsPossible

    Local outages, wrong router settings or a dropped connection keep the app from reaching the service.

    Evidence: Netflix Error ui-113

Virtual technician

Does UI-113 still appear after these checks?

Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.

Start diagnosis

Sources and technical references

  1. 1

    Netflix Error ui-113

    Netflix · 2026 · official_doc

  2. 2

    Error de Netflix ui-113

    Netflix · 2026 · official_doc

Sources: Netflix Error ui-113 · Error de Netflix ui-113reviewed 2026-10-04 · verified

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