- Software and digital services
- Streaming service
Spotify is offline
Spotify is offline: the app can't reach the internet
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
Spotify shows it is offline when the app gets no internet connection or Offline mode is on. Switch Offline mode off in Settings, check whether other apps load, and restart your WiFi or router before reinstalling.
Safety first
Stop and check this first
- While in Offline mode you cannot log in with Facebook or Apple to check settings; use your Spotify email and password or the official login help instead.
Safe checks you can perform
- Switch Offline mode off
- Test other apps and restart WiFi or router
- Try another network or mobile data
- Check the computer's firewall
Leave these tasks to a qualified professional
- Do not attempt this professional task: Internet or mobile data provider
- Do not attempt this professional task: IT department for the shared network
- Do not attempt this professional task: Firewall provider
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Internet or mobile data provider
What they doIf Spotify works on another connection but not yours, or your data allowance has run out, Spotify points you to your service provider.
They must show youthe status of your line and how much data allowance is left.
In writingthe incident reference and what failed on the line.
IT department for the shared network
What they doOn an office or school network, ask the IT department whether Spotify is restricted.
They must show youwhether the network filters Spotify and under which policy.
In writingtheir answer on the restriction and any approved alternative.
Firewall provider
What they doIf you cannot add Spotify as an exception yourself, the provider of your firewall can help, as Spotify Support suggests.
They must show youthe rule that was blocking Spotify.
In writingthe exception created and its date.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Switch Offline mode off
- Who:
- you.
- How:
- on mobile tap your profile picture, Settings and privacy, Data-saving and offline; on Windows open File from the three-dot menu, on Mac use the Spotify menu; turn Offline mode off.
- Result that matters:
- knowing whether the app was disconnected on purpose.
- If it was on and turning it off brings everything back:
- there was no network fault.
- If it was already off:
- check whether other apps and web pages load.
- Evidence to keep:
- screenshot of the Offline mode setting before you change it.
Evidence: Spotify is offline
Test other apps and restart WiFi or router
- Who:
- you.
- How:
- open a web page or another app; if they fail too, switch the device's WiFi off for 30 seconds and back on, and if you are at home restart the router.
- Result that matters:
- separating a connection fault from an app fault.
- If nothing loaded and after the restart everything works:
- it was the network.
- If other apps work but Spotify does not:
- check network restrictions and the firewall.
- Evidence to keep:
- note of which apps failed and whether the restart fixed it.
Evidence: Spotify is offline
Try another network or mobile data
- Who:
- you.
- How:
- switch to a different WiFi or to mobile data, checking first in the phone settings that you still have data allowance on your plan.
- Result that matters:
- finding out whether the block depends on one network.
- If it works on another connection:
- talk to that network's provider or IT department.
- If Spotify stays offline on all of them:
- check the firewall and reinstall Spotify.
- Evidence to keep:
- list of networks tried with the result for each.
Evidence: Spotify is offline
Check the computer's firewall
- Who:
- you, on the computer.
- How:
- open the settings of the firewall you use and confirm Spotify is listed as an exception or allowed app.
- Result that matters:
- ruling out the computer blocking Spotify's internet access.
- If Spotify was not allowed and adding it reconnects the app:
- it was the firewall.
- If it was already allowed:
- reinstall the app and, if nothing changes, contact your provider.
- Evidence to keep:
- screenshot of the firewall rule for Spotify.
Evidence: Spotify is offline
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Software and digital services
- Brand
- Spotify
- Product type
- Streaming service
Known code variants
- canciones en gris Spotify
- modo sin conexión Spotify
- Spotify can't connect
- Spotify está sin conexión
- Spotify is offline
- Spotify no conecta a Internet
- Spotify no internet connection
- Spotify offline
- Spotify offline mode
- Spotify sin conexión
- Spotify songs grayed out
What it means
Spotify Support says this appears when the app is not getting an internet connection. First check whether Offline mode is switched on, because then anything you have not downloaded is grayed out and cannot play. If it is off and other apps fail too, the problem is your connection: WiFi, router, mobile data, or a public network that restricts services. If only Spotify fails, a firewall without Spotify set as an exception can be the reason.
Warnings and stop conditions
- Lowsource verified
While in Offline mode you cannot log in with Facebook or Apple to check settings; use your Spotify email and password or the official login help instead.
Evidence: Spotify is offline
Symptoms and causes
Probable causes · in order
- Offline mode switched onCommon
With Offline mode on, Spotify plays only downloaded content and grays out everything else so it cannot be heard.
Evidence: Spotify is offline
- WiFi or router problemCommon
If other apps or web pages are not working either, Spotify says the issue is likely with your internet connection.
Evidence: Spotify is offline
- Public or work network with restrictionsPossible
Some shared networks, such as those at schools or offices, restrict access to certain services like Spotify.
Evidence: Spotify is offline
- No mobile data left or firewall blockingPossible
Running out of data allowance, or a firewall that does not list Spotify as an exception, stops the app from connecting.
Evidence: Spotify is offline
Virtual technician
Does Spotify is offline still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Spotify · 2026 · official_doc
- 2
Spotify · 2026 · official_doc
- 3
Spotify · 2026 · official_doc
- 4
Spotify no reproduce el contenido
Spotify · 2026 · official_doc
Was this entry useful?