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  • Software and digital services
  • Operating system

0x80131500

Windows 0x80131500 on operating system: Store launch error

Verified with sources4 sourcesReviewed Oct 18, 2026
Technician coming? See the 2 steps they must show you

Risk level

Low

Usually safe to check without specialist tools.

Urgency

Medium

Quick answer

Error 0x80131500 on Windows appears with the message Try that again when opening or using Microsoft Store. It is commonly caused by a corrupted Store cache, an outdated Windows 10 build below 15063, wrong time or location settings, or disabled TLS 1.2 and TLS 1.3 in Internet Properties.

Safety first

Stop and check this first

  • If your Windows 10 version has an OS Build lower than 15063, you must update Windows or use www.microsoft.com/store in a browser.

Safe checks you can perform

  • Reset the Microsoft Store app using wsreset.exe
  • Check Windows Update, Microsoft Store updates, and time and location settings
  • Run the Windows Store Apps troubleshooter on Windows 10
  • Update internet TLS settings in Internet Properties (inetcpl.cpl)

Leave these tasks to a qualified professional

  • Do not attempt this professional task: Technical assistance from Microsoft Support
  • Do not attempt this professional task: Pre-sales or purchasing assistance from Microsoft Sales support

What a technician must be able to justify

Technician visit

These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.

These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.

  1. Technical assistance from Microsoft Support

    What they doGo to Contact Microsoft Support, enter Error 0x80131500, select Get Help, and select Contact Support to be routed to the appropriate support option.

    They must show youThe OS Build number, the result of running wsreset.exe, and the Use TLS settings in inetcpl.cpl..

    In writingMicrosoft Support case reference, verified OS Build and TLS configuration, and remediation steps performed..

  2. Pre-sales or purchasing assistance from Microsoft Sales support

    What they doContact Microsoft Sales support if Error 0x80131500 prevents you from completing a purchase or pre-sales inquiry in Microsoft Store.

    They must show youThe exact Try that again or Error 0x80131500 prompt and the item or transaction that failed..

    In writingMicrosoft Sales support reference number and confirmation of account or purchase status..

Before accepting a part or repair

Nothing has been shown yet. Do not accept a part swap based on the code alone.

Follow these steps

Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.

  1. Reset the Microsoft Store app using wsreset.exe

    No special tools

    Who:
    user
    How:
    Press and hold the Windows Logo Key and press R to open the Run dialog box, enter wsreset.exe, and select OK.
    Result that matters:
    A blank Command Prompt window opens, closes after about ten seconds, and Microsoft Store opens automatically.
    If If Microsoft Store opens and loads normally without Error 0x80131500, the local Store cache was the cause.
    If If Try that again or Error 0x80131500 still appears, proceed to check Windows updates and time and location settings.
    Evidence to keep:
    Automatic launch of Microsoft Store after the blank wsreset.exe Command Prompt window closes.

    Evidence: Error 0x80131500 in Microsoft Store

  2. Check Windows Update, Microsoft Store updates, and time and location settings

    No special tools

    Who:
    user
    How:
    Install the latest updates in Windows Update (on Windows 10 check OS Build in About settings to confirm it is not lower than 15063), update the Microsoft Store app in Library > Get updates, and verify your time and location settings.
    Result that matters:
    Windows and the Microsoft Store app are fully updated and your time and location settings match your region.
    If If Microsoft Store opens without error after updating and syncing time and location, no further action is needed.
    If If the error persists on Windows 10, run the Windows Store Apps troubleshooter next.
    Evidence to keep:
    OS Build number in About settings and update status in Windows Update and Microsoft Store Library.

    Evidence: Error 0x80131500 in Microsoft Store · Fix problems with apps from Microsoft Store

  3. Run the Windows Store Apps troubleshooter on Windows 10

    No special tools

    Who:
    user
    How:
    On Windows 10 open Troubleshooters in Settings, select Additional troubleshooters, scroll down to select Windows Store Apps, and select Run the troubleshooter.
    Result that matters:
    The built-in Windows Store Apps troubleshooter scans the Store environment and reports any detected issues.
    If If the troubleshooter resolves the problem and Microsoft Store opens normally, the repair is complete.
    If If Error 0x80131500 continues, inspect your internet TLS settings in inetcpl.cpl.
    Evidence to keep:
    Diagnostic findings displayed by the Windows Store Apps troubleshooter.

    Evidence: Error 0x80131500 in Microsoft Store · Fix problems with apps from Microsoft Store

  4. Update internet TLS settings in Internet Properties (inetcpl.cpl)

    No special tools

    Who:
    user
    How:
    Open the Start menu, search for Run, enter inetcpl.cpl and press OK; select the Advanced tab, scroll to the bottom, ensure Use TLS 1.0 and Use TLS 1.1 are unchecked, ensure Use TLS 1.2 and Use TLS 1.3 (or Use TLS 1.3 experimental) are checked, and press OK.
    Result that matters:
    Legacy TLS 1.0 and 1.1 protocols are disabled while TLS 1.2 and TLS 1.3 are enabled.
    If If Microsoft Store loads properly after saving the TLS settings, the connection issue is resolved.
    If If Error 0x80131500 still blocks Microsoft Store, contact official Microsoft Support.
    Evidence to keep:
    Advanced tab in Internet Properties (inetcpl.cpl) showing Use TLS 1.2 and Use TLS 1.3 checked.

    Evidence: Error 0x80131500 in Microsoft Store

Still not solved

If the error persists, stop here. See what the technician must do and show you.

Where this code applies

A code is meaningful only inside the right product and version context.

Primary scope

System
Software and digital services
Brand
Microsoft Windows
Product type
Operating system

Known code variants

  • Error 0x80131500
  • 0x80131500 Microsoft Store
  • Inténtalo de nuevo 0x80131500
  • Microsoft Store 0x80131500
  • Try that again 0x80131500

What it means

When Windows displays Error 0x80131500 or the prompt Try that again while using or opening Microsoft Store, the Store client cannot complete its session with Microsoft online services. Official Microsoft Support documentation attributes this state to corrupted local Microsoft Store cache data, pending Windows or Store updates (especially if a Windows 10 build is lower than 15063), incorrect time and location settings, or misconfigured Use TLS checkboxes in Internet Properties (inetcpl.cpl). An error code by itself never proves that hardware is defective or that a software license is invalid.

Warnings and stop conditions

  • Lowsource verified

    If your Windows 10 version has an OS Build lower than 15063, you must update Windows or use www.microsoft.com/store in a browser.

    Evidence: Error 0x80131500 in Microsoft Store

Symptoms and causes

Probable causes · in order

  • Corrupted local Microsoft Store cache stateCommon

    Stale or damaged cache data in the Microsoft Store app blocks the storefront from loading until the cache is cleared with wsreset.exe.

    Evidence: Error 0x80131500 in Microsoft Store

  • Misconfigured Use TLS protocol settings in Internet PropertiesPossible

    Having Use TLS 1.0 or Use TLS 1.1 checked, or leaving Use TLS 1.2 and Use TLS 1.3 unchecked on the Advanced tab of inetcpl.cpl prevents Microsoft Store from establishing a secure connection.

    Evidence: Error 0x80131500 in Microsoft Store

  • Pending Windows or Store updates or mismatched time and location settingsPossible

    An outdated Microsoft Store app, a Windows 10 version lower than OS Build 15063, or inaccurate time and location settings prevent Store requests from completing.

    Evidence: Error 0x80131500 in Microsoft Store

Virtual technician

Does 0x80131500 still appear after these checks?

Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.

Start diagnosis

Sources and technical references

  1. 1

    Error 0x80131500 in Microsoft Store

    Microsoft · 2026 · official_doc

  2. 2

    Error 0x80131500 en Microsoft Store

    Microsoft · 2026 · official_doc

  3. 3

    Fix problems with apps from Microsoft Store

    Microsoft · 2026 · official_doc

  4. 4

    Solucionar problemas relacionados con las aplicaciones de Microsoft Store

    Microsoft · 2026 · official_doc

Sources: Error 0x80131500 in Microsoft Store · Error 0x80131500 en Microsoft Store · Fix problems with apps from Microsoft Store · Solucionar problemas relacionados con las aplicaciones de Microsoft Storereviewed 2026-10-18 · verified

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