- TVs
- Smart TV
App has stopped
Philips "App has stopped" on Google TV: an app keeps stopping
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
Your Philips Google TV says an app has stopped, and the app may not open or update from Google Play. Go to Settings, Apps, See all apps, clear that app's data and try again.
Safety first
Stop and check this first
- Clearing an app's data removes its sign-in and settings; have your login for that app ready.
Safe checks you can perform
- App menu
- Disable or uninstall and clear data
- Re-enable or reinstall
Leave these tasks to a qualified professional
- Do not attempt this professional task: App developer or Google Play support
- Do not attempt this professional task: Philips official support
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
App developer or Google Play support
What they doReviews the fault in their third party app on your TV model.
They must show youwhether the app version supports your TV.
In writingthe request number and the answer.
Philips official support
What they doReviews the case if system apps or several apps fail, with usage and diagnostics turned on.
They must show youthe model and software version reviewed.
In writingthe case number and the diagnosis.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
App menu
- Who:
- you.
- How:
- press Home, go to the Dashboard tab and open Settings, Apps, See all apps; find the app in the notice.
- Result that matters:
- which app or service the message names.
- If it is a specific app:
- continue with disable and clear data.
- If it is the Google Play Store or a Google service:
- apply the same steps to that service.
- Evidence to keep:
- a photo of the message with the app name.
Evidence: What to do when an app or the Google Play Store has stopped working on a Philips Google TV?
Disable or uninstall and clear data
- Who:
- you.
- How:
- select the app, press OK and choose Disable or Uninstall if available (not available for critical system apps); select it again and choose Clear Data.
- Result that matters:
- whether clearing data completes.
- If it completes:
- re-enable or reinstall it.
- If you cannot disable it:
- just clear the data and continue.
- Evidence to keep:
- note which options were available.
Evidence: What to do when an app or the Google Play Store has stopped working on a Philips Google TV?
Re-enable or reinstall
- Who:
- you.
- How:
- select the app again and choose Enable or Install, as shown; open the app.
- Result that matters:
- whether it opens without the notice.
- If it opens:
- the app data was the cause.
- If the notice remains:
- repeat the steps for the affected apps and, if unresolved, contact the developer.
- Evidence to keep:
- the test time and result.
Evidence: What to do when an app or the Google Play Store has stopped working on a Philips Google TV?
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- TVs
- Brand
- Philips
- Product type
- Smart TV
Known code variants
- Aplicación detenida
- app has stopped Philips TV
- Google Play Store has stopped
- La aplicación se ha detenido
- Philips Google TV app stopped
What it means
Philips describes a Google TV notice saying an app has stopped; the app may also not open again or not install or update from the Google Play Store. Philips notes that Google Play Services, Google Play Store and Google Services Framework run in the background as the platform framework. The guide works on the app's data, without pointing at a TV fault.
Warnings and stop conditions
- Loweditorial warning
Clearing an app's data removes its sign-in and settings; have your login for that app ready.
Evidence: What to do when an app or the Google Play Store has stopped working on a Philips Google TV?
Symptoms and causes
Probable causes · in order
- Corrupted app dataCommon
Only one specific app fails and it recovers after its data is cleared.
Evidence: What to do when an app or the Google Play Store has stopped working on a Philips Google TV?
- Background Google services failingPossible
Several apps or the Google Play Store fail together: Play Services, Play Store or Services Framework is affected.
Evidence: What to do when an app or the Google Play Store has stopped working on a Philips Google TV?
- Problem in the third party app itselfPossible
The notice remains after repeating the steps; Philips refers you to the Google Play Store or the developer.
Evidence: What to do when an app or the Google Play Store has stopped working on a Philips Google TV?
Virtual technician
Does App has stopped still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
What to do when an app or the Google Play Store has stopped working on a Philips Google TV?
Philips · 2026 · official_doc
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