- TVs
- Smart TV
No Time Information
Samsung No Time Information on Smart TV: internal clock not set
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
On a Samsung TV, the No Time Information message means the internal clock has not been set. Samsung says that once the clock is set, the current time will display. Check Clock in the settings and set Clock Mode to Auto or enter the time manually.
Safety first
Stop and check this first
- Do not open the TV over this message: it is a clock setting and there are dangerous voltages inside even when unplugged.
- Samsung warns that an incorrect date and time on the TV can lead to Wi-Fi issues.
Safe checks you can perform
- Set the TV clock
- Check Network Status
- Cold boot and update the software
Leave these tasks to a qualified professional
- Do not attempt this professional task: Case with Samsung support
- Do not attempt this professional task: Check at a Samsung authorised service centre
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Case with Samsung support
What they doIf the No Time Information message keeps coming back after you set the clock, Samsung support reviews the case, as its error message guide advises.
They must show youwhich checks they run and why the time does not hold.
In writingthe case number and the agreed next step.
Check at a Samsung authorised service centre
What they doIf Samsung support cannot fix the clock remotely and the message returns at every power on, an authorised service centre checks the TV.
They must show youthe diagnosis and proof that the time now holds.
In writingwhat was checked or replaced and the warranty applied.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Set the TV clock
- Who:
- you, with the remote.
- How:
- press Home and go to Menu > Settings > All Settings > General & Privacy > System Manager > Time > Clock. Set Clock Mode to Auto or enter the correct date and time; the menu may differ by model.
- Result that matters:
- the TV displaying the current time.
- If the time appears:
- the message was due to the unset clock, as Samsung explains.
- If no time appears in Auto mode:
- check the TV's internet connection.
- Evidence to keep:
- a photo of the clock setting and the time shown.
Evidence: Samsung TV or projector shows an error message · Samsung TV not connecting to WiFi or internet
Check Network Status
- Who:
- you, with the remote.
- How:
- go to All Settings > Connection > Network > Network Status and check whether the TV is connected to the router and the internet. Samsung links an incorrect date and time to Wi-Fi issues, so it is worth seeing whether the network works.
- Result that matters:
- knowing whether the TV is online.
- If it is connected:
- set the clock again and check it holds.
- If it is not connected:
- follow Samsung's connectivity guide or enter the time manually.
- Evidence to keep:
- a photo of the Network Status screen.
Evidence: Samsung TV not connecting to WiFi or internet
Cold boot and update the software
- Who:
- you, with the remote.
- How:
- with the TV on, hold the power button on the remote until the TV switches off and back on. Then go to All Settings > Support > Software Update > Update Now and let it finish.
- Result that matters:
- ruling out a temporary glitch after setting the clock.
- If the time holds after the restart:
- issue solved.
- If the message returns at every power on:
- contact Samsung support.
- Evidence to keep:
- the time of the restart and the software version.
Evidence: Samsung TV not connecting to WiFi or internet
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- TVs
- Brand
- Samsung
- Product type
- Smart TV
Known code variants
- No Time Information
- Samsung No Time Information
- Samsung TV clock missing
- Samsung TV clock not set
- Samsung TV mensaje No Time Information
- Samsung TV no muestra la hora
- Samsung TV no time information
- Samsung TV No Time Information message
- Samsung TV reloj sin ajustar
- Samsung TV sin información de hora
- Samsung TV time not showing
- Sin información de hora Samsung
What it means
Samsung US lists No Time Information among its TV error messages and explains it simply: the TV's internal clock has not been set. Once it is set, the current time is displayed. Samsung's connectivity guide also notes that an incorrect date and time can lead to Wi-Fi issues, so the date and time should be correct or the Clock Mode set to Auto. The code alone never proves the TV has a faulty part: it is a pending setting.
Warnings and stop conditions
- Loweditorial warning
Do not open the TV over this message: it is a clock setting and there are dangerous voltages inside even when unplugged.
Evidence: Samsung TV or projector shows an error message
- Lowsource verified
Samsung warns that an incorrect date and time on the TV can lead to Wi-Fi issues.
Evidence: Samsung TV not connecting to WiFi or internet
Symptoms and causes
Probable causes · in order
- Internal clock not setCommon
This is the explanation Samsung gives: if the TV displays No Time Information, its internal clock has not been set yet.
Evidence: Samsung TV or projector shows an error message
- Date and time not on automatic modePossible
Samsung asks for the date and time to be correct or the Clock Mode set to Auto; if it is not and no one entered the time, the TV has no time to show.
Evidence: Samsung TV not connecting to WiFi or internet
Virtual technician
Does No Time Information still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Samsung TV or projector shows an error message
Samsung · 2026 · official_doc
- 2
Cómo solucionar problemas de conectividad a Internet para Samsung TV
Samsung · 2026 · official_doc
- 3
Samsung TV not connecting to WiFi or internet
Samsung · 2026 · official_doc
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