- TVs
- Speakers and soundbars
1013
Sonos error 1013 on speaker: update blocked or started twice
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The Sonos update was blocked because several apps started it at once, a firewall is stopping it or the device with the app has a weak signal. Close the app on other devices and update from just one, near the router.
Safety first
Stop and check this first
- Turning the firewall off entirely is not what Sonos asks for: configuring it for Sonos is enough; keep the computer protection on.
Safe checks you can perform
- Only one app starting the update
- Computer firewall with the Sonos app
- Update next to the router
Leave these tasks to a qualified professional
- Do not attempt this professional task: Sonos technical support
- Do not attempt this professional task: IT or network administrator
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Sonos technical support
What they doChecks from your system diagnostics what blocks the update once duplicate apps and signal are ruled out.
They must show youwhat is blocking the update on your system.
In writingthe case number and the agreed action.
IT or network administrator
What they doAdjusts the computer or network firewall so it allows the Sonos update.
They must show youthe rule added or changed for Sonos.
In writingwhat was changed in the firewall and how to undo it.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Only one app starting the update
- Who:
- you and anyone else who uses Sonos at home.
- How:
- close the Sonos app on every phone, tablet and computer except one, and start the update only from that one.
- Result that matters:
- whether the update completes with a single app active.
- If it completes:
- confirms the clash between apps was the cause.
- If 1013 returns:
- rules out the clash; check the firewall or signal.
- Evidence to keep:
- which device you used and the time.
Evidence: Error 1013 when updating Sonos
Computer firewall with the Sonos app
- Who:
- you, if you update from a computer.
- How:
- check that your computer firewall is configured for Sonos using the Sonos firewall article, or update from a phone instead.
- Result that matters:
- whether the error clears after configuring the firewall or switching device.
- If it clears:
- indicates the firewall was blocking the update.
- If it persists:
- rules out the computer; try near the router.
- Evidence to keep:
- a screenshot of the firewall setting.
Evidence: Error 1013 when updating Sonos
Update next to the router
- Who:
- you.
- How:
- move closer to the router with the device controlling Sonos and try again.
- Result that matters:
- whether the update completes near the router.
- If it completes:
- confirms the controlling device signal was not enough.
- If it fails the same:
- take the screenshots to Sonos support.
- Evidence to keep:
- a screenshot of the error or of the successful finish.
Evidence: Update Issues · Error 1013 when updating Sonos
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- TVs
- Brand
- Sonos
- Product type
- Speakers and soundbars
Known code variants
- Canon 1013
- Canon support code 1013
- Canon TS8300 1013
- Canon TS8350 1013
- código 1013 Canon
- código de asistencia 1013
- Error 1013
- error 1013 al actualizar Sonos
- Multi-purpose tray compatible media is not set
- PIXMA 1013
- PIXMA error 1013
- Sonos error 1013
- Sonos update error 1013
- soporte compatible con la bandeja multiusos Canon
What it means
Sonos attributes error 1013 to three situations: multiple Sonos apps try to start the update at the same time, a computer firewall blocks the update, or the device running the Sonos app has a weak connection to the network. All three affect communication between the app and the products during the update. The code does not point to any component in the speaker or soundbar.
Warnings and stop conditions
- Loweditorial warning
Turning the firewall off entirely is not what Sonos asks for: configuring it for Sonos is enough; keep the computer protection on.
Evidence: Error 1013 when updating Sonos
Symptoms and causes
Probable causes · in order
- Two apps updating at onceCommon
Someone else at home opened the Sonos app on their phone and started the same update; it happens in homes with several controlling devices.
Evidence: Error 1013 when updating Sonos
- Computer firewallPossible
It only fails when you update from the Sonos app on a computer, because its firewall is not configured for Sonos.
Evidence: Error 1013 when updating Sonos
- Weak connection on the controlling devicePossible
The phone or laptop is far from the router; moving it closer lets the update proceed.
Evidence: Update Issues · Error 1013 when updating Sonos
Virtual technician
Does 1013 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Sonos · 2026 · official_doc
- 2
Error 1013 when updating Sonos
Sonos · 2026 · official_doc
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