- EV charging
- EV charger
62
IONITY error 62 on EV charger: cable or connector tension
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
Error code 62 (or 50) on an IONITY charger indicates a connection time-out because tension from the heavy cooled cable or a large distance to the car prevents the plug from sitting firmly and locking. Return the plug to the holder, park closer and hold it firmly until locked.
Safety first
Stop and check this first
- Connector locking is required for safety reasons before charging can begin: never force or pry a high-power cooled plug or touch the charge port pins if error code 62 or 50 appears.
Safe checks you can perform
- Return the plug to its holder and park closer to the charger
- Hold the charging plug firmly in the inlet until it locks
- Try another charging point or release tension if the plug stays locked
Leave these tasks to a qualified professional
- Do not attempt this professional task: Remote point reset and session support via the IONITY Hotline
- Do not attempt this professional task: Field inspection of the cooled cable assembly and plug housing
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Remote point reset and session support via the IONITY Hotline
What they doIONITY Customer Service, reached via the local phone number displayed on the charging point, checks the stall telemetry, resets the faulted session or assists with safe connector release.
They must show youthe charger display or IONITY App confirming the charging point is active again or the session is closed.
In writingthe charging point identifier, error code 62 or 50, and confirmation that no uncompleted session remains open.
Field inspection of the cooled cable assembly and plug housing
What they doIf error code 62 or 50 recurs on the same stall across multiple vehicles, IONITY field technicians inspect the cooled cable support, connector latch geometry and holster switch.
They must show youthe faulty stall marked unavailable or redirected to a working charging point at the site.
In writingthe IONITY support ticket reference along with the station name, stall number and timestamp.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Return the plug to its holder and park closer to the charger
- Who:
- you, next to the charging station, without tools.
- How:
- place the charging plug back into the holder first to reactivate the charging point, reposition your car closer to the IONITY column to remove cable stretch, and switch the vehicle off in gear P (Parking).
- Result that matters:
- relieving pull from the heavy cooled cable and satisfying the vehicle's parking preconditions.
- If the charger screen resets once the plug is returned to the holder:
- proceed to reconnect while supporting the plug.
- If the error was already on the display before you initiated a session:
- move to a different charging point at the station.
- Evidence to keep:
- a photo of the charger screen showing error code 62 or 50 and the charging point ID.
Evidence: IONITY Support: Issues with starting a charge · IONITY Support: The charging station does not work or the display shows an error code
Hold the charging plug firmly in the inlet until it locks
- Who:
- you, supporting the connector handle at the vehicle charge port.
- How:
- insert the connector fully into the car's charge port and hold the plug firmly taking the weight of the cooled cable until you hear or see that the vehicle has locked the plug in place.
- Result that matters:
- ensuring the safety lock engages before the charger reaches its connection time-out.
- If the plug locks firmly and the top halo begins pulsing purple:
- the charging session is running normally.
- If the connector still will not lock or code 62 returns:
- check for remaining cable tension or try an adjacent charger.
- Evidence to keep:
- a photo of the connector alignment and any repeated 62 or 50 message on the display.
Evidence: IONITY Support: Issues with starting a charge · IONITY Support: IONITY chargers' halo colours
Try another charging point or release tension if the plug stays locked
- Who:
- you, following IONITY's user steps without forcing the connector.
- How:
- if the plug does not release after a failed start, relieve tension on the tight cable, wait a few minutes, or press the unlock button on your car remote multiple times, then test a different charging point.
- Result that matters:
- confirming whether the issue is limited to one stall's cable position or requires hotline support.
- If charging starts cleanly on another point at the station:
- report the affected stall number to IONITY later.
- If charging is still impossible or the plug remains locked:
- call the local IONITY Hotline phone number displayed on the charger.
- Evidence to keep:
- the local hotline phone number on the post, time of the attempt and error code 62 or 50.
Evidence: IONITY Support: The charging station does not work or the display shows an error code · IONITY Support: How do I unlock the plug?
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- EV charging
- Brand
- IONITY
- Product type
- EV charger
Known code variants
- IONITY cable tension timeout 62
- IONITY código de error 50
- IONITY código de error 62
- IONITY error 62 o 50
- IONITY error code 50
- IONITY error code 62
- IONITY error code 62 or 50
- IONITY tensión en el cable conector 62
What it means
In IONITY's official support FAQ on issues with starting a charge, error code 62 or 50 indicates a time-out caused by excessive tension on the charging cable and connector. Because of the weight of the liquid-cooled cables or a large distance between the vehicle and the charger, too much pressure pulls on the plug so it does not sit firmly in the charge port and cannot be locked for safety before charging begins. Error code 62 alone never proves that the charger or vehicle port is defective.
Warnings and stop conditions
- Mediumsource verified
Connector locking is required for safety reasons before charging can begin: never force or pry a high-power cooled plug or touch the charge port pins if error code 62 or 50 appears.
Evidence: IONITY Support: Issues with starting a charge · IONITY Support: How do I unlock the plug?
Symptoms and causes
Probable causes · in order
- Excessive tension on the cooled charging cable and connectorCommon
IONITY explains that the weight of cooled cables or parking too far from the dispenser puts pressure on the plug, preventing a firm seat in the charge port and triggering error code 62 or 50.
Evidence: IONITY Support: Issues with starting a charge · Soporte IONITY: Problemas para iniciar una carga
- Plug released before the vehicle completes the safety lockPossible
Official guidance notes that the car controls locking the connector into the port for safety reasons; letting go of the heavy plug before it locks prevents the session from starting.
Evidence: IONITY Support: Issues with starting a charge · IONITY Support: How do I unlock the plug?
- Vehicle not switched off or not in gear P (Parking)Less common
IONITY states that if the car is not properly switched off, for example not placed in gear P (Parking), meeting the pre-conditions for locking and starting a charge may not be possible.
Evidence: IONITY Support: Issues with starting a charge · Soporte IONITY: Problemas para iniciar una carga
Virtual technician
Does 62 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
IONITY Support: Issues with starting a charge
IONITY · 2026 · official_doc
- 2
Soporte IONITY: Problemas para iniciar una carga
IONITY · 2026 · official_doc
- 3
IONITY Support: The charging station does not work or the display shows an error code
IONITY · 2026 · official_doc
- 4
Soporte IONITY: La estación de carga no funciona o la pantalla muestra un código de error
IONITY · 2026 · official_doc
- 5
IONITY Support: IONITY chargers' halo colours
IONITY · 2026 · official_doc
- 6
IONITY Support: How do I unlock the plug?
IONITY · 2026 · official_doc
- 7
Soporte IONITY: ¿Cómo desbloqueo el conector?
IONITY · 2026 · official_doc
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