- EV charging
- EV charger
Red or flashing red
Pod Point Red or flashing red on EV charger: active fault
Risk level
High
Professional inspection is recommended.
Urgency
High
Quick answer
On Pod Point Solo 3 and Solo 3S home chargers, a solid or flashing red status light indicates a charger fault. Try a single reset by turning the charger off and on at the fusebox; if the red light stays on, do not open the unit and contact Pod Point support or an installer.
Safety first
Stop and check this first
- Pod Point warns not to open, move, modify or rewire the chargepoint once commissioned: live terminals are inside and unauthorised work may void the warranty.
Safe checks you can perform
- Reset the charger once at the consumer unit
- Inspect the cable head and socket for water or adaptors
- Note the PSL number and whether house loads or grid dips coincide
Leave these tasks to a qualified professional
- Do not attempt this professional task: Supply terminal voltage and earthing verification
- Do not attempt this professional task: CT clamp resistance test across the C1 terminals
- Do not attempt this professional task: Internal terminal inspection and EV simulator load test
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Supply terminal voltage and earthing verification
What they doA CPS-registered installer (NICEIC, ECA, NAPIT or SELECT) measures voltage across the supply terminals and verifies earthing and protective bonding to BS 7671 Part 722.
They must show youthe live-to-neutral voltage reading at the supply terminals and the earthing check results.
In writingthe measured supply voltage, external earth loop impedance (Ze) and whether the network operator must be notified.
CT clamp resistance test across the C1 terminals
What they doWith the charger de-energised, the electrician confirms the CT clamp is closed and cable-tied on the incoming live feed and measures resistance across the C1 terminals with an ohmmeter.
They must show youthe ohmmeter reading across the C1 connector with power isolated and the closed CT clamp on the supply cable.
In writingthe resistance in ohms at C1, terminal torque up to 0.5 Nm and any repair or replacement of the screened cable.
Internal terminal inspection and EV simulator load test
What they doThe installer checks that supply terminals (1.5 to 2.0 Nm on Solo 3) and PCB-to-socket leads are secure, closes the lid and runs a 2-minute functional test with an EV simulator.
They must show youthe internal wiring photo required for registration and the solid green LED under State C load testing.
In writingthe terminals checked, the 2-minute State C test result and the Pod Point support reference if escalated.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Reset the charger once at the consumer unit
- Who:
- you, using only the external breaker switch at the fuseboard.
- How:
- unlock the car and unplug the charging cable first, switch the charger breaker off at the consumer unit, wait 10 seconds and switch it back on without opening any enclosure.
- Result that matters:
- completing the reset step Pod Point asks owners to try before calling technical support.
- If the LED turns white and then solid blue or blue flashing pink:
- plug in the vehicle and check that it turns green.
- If the solid or flashing red light comes back:
- stop resetting the breaker and move on to visual checks.
- Evidence to keep:
- the time you cycled the breaker and the LED colour pattern that followed.
Evidence: Pod Point Solo 3 Domestic User Guide (PP-D-MK0020-5) · Pod Point Solo 3S Domestic Install Guide (PP-2300436-4)
Inspect the cable head and socket for water or adaptors
- Who:
- you, with the charging lead unplugged from the vehicle.
- How:
- look closely at the outside of the charger socket and cable connector for water droplets, debris or cracks, and remove any in-cable adaptor fitted between the lead and the car.
- Result that matters:
- ruling out moisture in the connector and forbidden adaptors that Pod Point links to red LED faults.
- If removing an adaptor clears the fault after a reset:
- holster tethered cables or store universal leads dry after every charge.
- If you spot water or physical damage on the pins:
- leave the breaker switched off and do not plug in.
- Evidence to keep:
- clear photos of the connector pins, cable head and charger socket.
Evidence: Pod Point Solo 3 Domestic User Guide (PP-D-MK0020-5) · Pod Point Solo 3S Domestic Install Guide (PP-2300436-4) · Pod Point Solo 3 Home / Domestic Install Guide (PP-D-210449-4)
Note the PSL number and whether house loads or grid dips coincide
- Who:
- you, reading the sticker on the bottom of the charger.
- How:
- write down the PSL number from the lower label and note whether the red LED appears when heavy household appliances run or when house lights flicker.
- Result that matters:
- giving Pod Point support and your electrician clues on whether supply voltage or the CT clamp is involved.
- If it happens at peak times or under heavy load:
- share those times so the electrician checks voltage and CT readings.
- If it stays red at all hours:
- contact Pod Point support or a CPS-registered installer for on-site testing.
- Evidence to keep:
- the charger PSL number and a log of when the red light occurred.
Evidence: Pod Point Solo 3 Domestic User Guide (PP-D-MK0020-5) · Pod Point Solo 3S Domestic Install Guide (PP-2300436-4) · Pod Point Solo 3 Home / Domestic Install Guide (PP-D-210449-4)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- EV charging
- Brand
- Pod Point
- Product type
- EV charger
Known code variants
- cargador Pod Point en rojo
- Pod Point flashing red light
- Pod Point luz roja
- Pod Point luz roja parpadeando
- Pod Point red light
- Pod Point Solid red or flashing red
- Pod Point Solo 3 luz roja fija
- Pod Point Solo 3 red LED fault
- Pod Point Solo 3S parpadeo rojo
- Pod Point Solo 3S red light
What it means
The Pod Point Solo 3 Domestic User Guide (PP-D-MK0020-5) and the Solo 3S Domestic Install Guide (PP-2300436-4) define 'Red or Flashing Red' as a charger fault state. In the installer troubleshooting section, Pod Point links a red LED to several possibilities: supply voltage outside 207 V to 253 V, a Power Balancing Sensor (CT clamp) wiring or location fault, water in the charging socket or cable head, loose terminal connections, an earthing arrangement issue, or excess current caused by non-compliant adaptors. A red LED alone never proves that an internal part has failed.
Warnings and stop conditions
- Highsource verified
Pod Point warns not to open, move, modify or rewire the chargepoint once commissioned: live terminals are inside and unauthorised work may void the warranty.
Evidence: Pod Point Solo 3S Domestic Install Guide (PP-2300436-4)
Symptoms and causes
Probable causes · in order
- Supply voltage outside the 207 V to 253 V rangeCommon
The Solo 3S install guide states that the charger enters fault mode whenever supply voltage leaves the 207 V to 253 V window, requiring the Distribution Network Operator to be contacted.
Evidence: Pod Point Solo 3S Domestic Install Guide (PP-2300436-4)
- CT clamp open circuit, short circuit or poor placementPossible
Pod Point notes that a CT clamp fault turns the charger LED red, whether from an open circuit above 95 ohms across C1, a short circuit below 10 ohms, or an unclipped sensor.
Evidence: Pod Point Solo 3S Domestic Install Guide (PP-2300436-4) · Pod Point Solo 3 Home / Domestic Install Guide (PP-D-210449-4)
- Water ingress in the connector or non-compliant adaptorsPossible
Pod Point lists water inside the charging socket or cable head and excess current draw when unapproved in-cable adaptors are used among common red LED triggers.
Evidence: Pod Point Solo 3 Domestic User Guide (PP-D-MK0020-5) · Pod Point Solo 3S Domestic Install Guide (PP-2300436-4) · Pod Point Solo 3 Home / Domestic Install Guide (PP-D-210449-4)
- Loose internal terminations or earthing issuesLess common
The installer checklist for a red LED includes loose supply or socket wiring inside the unit and earthing or protective bonding that does not meet BS 7671 requirements.
Evidence: Pod Point Solo 3S Domestic Install Guide (PP-2300436-4)
Virtual technician
Does Red or flashing red still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Pod Point Solo 3 Domestic User Guide (PP-D-MK0020-5)
Pod Point · 2023 · manual
- 2
Pod Point Solo 3S Domestic Install Guide (PP-2300436-4)
Pod Point · 2024 · manual
- 3
Pod Point Solo 3 Home / Domestic Install Guide (PP-D-210449-4)
Pod Point · 2022 · manual
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