- Gaming and consoles
- Xbox One
0x80040900
Xbox 0x80040900 on Xbox One: account error when signing in
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Medium
Quick answer
Error 0x80040900 shows when signing in on Xbox One and can come from your account or an unexpected console error. Wait 60 seconds, check Xbox status, restart the console and make sure your payment option hasn't expired; a reset is the last step.
Safety first
Stop and check this first
- Update the payment option only inside account.microsoft.com and never send card details by email or messages claiming to come from Xbox.
- When resetting, choose only Reset and keep my games & apps; the other option returns the console to factory defaults.
Safe checks you can perform
- Wait a minute and look at xbox.com/status
- Restart the Xbox One from the Power Center
- Review the payment option on your Microsoft account
- Reset while keeping games and apps
Leave these tasks to a qualified professional
- Do not attempt this professional task: Xbox Support
- Do not attempt this professional task: Your bank or card issuer
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Xbox Support
What they doIf 0x80040900 continues after the restart, the payment review and the reset, they check the state of your account.
They must show youwhether the account has any issue blocking sign-in.
In writingcase number, conclusion and contact date.
Your bank or card issuer
What they doIf the card looks valid but Microsoft won't accept it when you update it, they confirm whether it is active and whether Microsoft charges are blocked.
They must show youwhether the card is active and any declined Microsoft charges.
In writingcard status and the reason for any decline.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Wait a minute and look at xbox.com/status
- Who:
- you, on a phone.
- How:
- let 60 seconds pass and try signing in again; if it fails, open xbox.com/status and look for alerts, with the option to be notified when they clear.
- Result that matters:
- ruling out a passing glitch or a general incident.
- If there is an alert or the second attempt works:
- nothing else is needed.
- If no alerts and the code remains:
- restart the console.
- Evidence to keep:
- time of each attempt and a screenshot of the status page.
Evidence: Error 0x80040900 occurs when signing in on your Xbox One
Restart the Xbox One from the Power Center
- Who:
- you, on the controller.
- How:
- press and hold the Xbox button in the center of the controller to open the Power Center and select Restart console > Restart; if the console doesn't respond, hold the Xbox button on the console for 10 seconds until it turns off and touch it again.
- Result that matters:
- clearing a temporary console error.
- If you sign in after the restart:
- it was a one-off error.
- If 0x80040900 comes back:
- review the payment option on your account.
- Evidence to keep:
- whether the console responded to the menu or you had to force it off.
Evidence: Error 0x80040900 occurs when signing in on your Xbox One
Review the payment option on your Microsoft account
- Who:
- the account owner, from a browser.
- How:
- sign in at account.microsoft.com and look at your billing info and payment options; if the card has expired, update it with the correct details.
- Result that matters:
- knowing whether an expired payment option is behind the error.
- If it had expired and you update it:
- sign in on the console again.
- If everything is current:
- consider resetting the console while keeping games and apps.
- Evidence to keep:
- screenshot of the payments section with the expiry date, card numbers covered.
Evidence: Error 0x80040900 occurs when signing in on your Xbox One
Reset while keeping games and apps
- Who:
- you, with time and a good connection, as it can take a while.
- How:
- open the guide and go to Profile & system > Settings > System > Console info > Reset console, then choose only Reset and keep my games & apps.
- Result that matters:
- a reinstalled system without potentially corrupted data and with your games still installed.
- If you then sign in without the code:
- the fault was in the console system.
- If the error persists:
- contact Xbox Support with everything you tried.
- Evidence to keep:
- the day you reset and which option you ticked.
Picking the other option restores factory defaults and erases games and local data; double-check the option before confirming.
Evidence: Error 0x80040900 occurs when signing in on your Xbox One
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- Microsoft Xbox
- Product type
- Xbox One
Known code variants
- 0x80040900
- 80040900
- código de error 80040900 Xbox
- error 0x80040900 Xbox
- Xbox 0x80040900
- Xbox One 0x80040900
- xbox one error al iniciar sesión 0x80040900
- xbox one sign in error 0x80040900
What it means
Xbox says code 0x80040900 appears when you try to sign in on an Xbox One and may mean an issue with your account or an unexpected console error. The official solutions are to wait 60 seconds in case it is transient, check Xbox status, restart the console, check in your Microsoft account whether the payment option has expired and, as a last resort, reset the console choosing to keep games and apps. The code does not prove a hardware fault or that your account has been closed.
Warnings and stop conditions
- Loweditorial warning
Update the payment option only inside account.microsoft.com and never send card details by email or messages claiming to come from Xbox.
Evidence: Error 0x80040900 occurs when signing in on your Xbox One
- Mediumsource verified
When resetting, choose only Reset and keep my games & apps; the other option returns the console to factory defaults.
Evidence: Error 0x80040900 occurs when signing in on your Xbox One
Symptoms and causes
Probable causes · in order
- Transient failurePossible
The page asks you to wait 60 seconds and retry, because sign-in sometimes fails over a passing problem.
Evidence: Error 0x80040900 occurs when signing in on your Xbox One
- Expired payment optionPossible
Xbox points out your payment option may have expired and asks you to review it at account.microsoft.com with your account.
Evidence: Error 0x80040900 occurs when signing in on your Xbox One
- Unexpected console errorPossible
A restart clears many errors; if that is not enough, a reset reinstalls the system and removes data that may be corrupted.
Evidence: Error 0x80040900 occurs when signing in on your Xbox One
- Xbox service alertLess common
With an active alert on xbox.com/status, sign-in can fail even when your account is in order.
Evidence: Error 0x80040900 occurs when signing in on your Xbox One
Virtual technician
Does 0x80040900 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Error 0x80040900 occurs when signing in on your Xbox One
Microsoft · 2026 · official_doc
- 2
Se produce el error 0x80040900 al iniciar sesión en la Xbox One
Microsoft · 2026 · official_doc
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