- Gaming and consoles
- Xbox One
0x80070102
Xbox 0x80070102 on Xbox One: sign-in info not retrieved
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
Xbox One shows 0x80070102 at sign-in when the Xbox service may be having trouble getting your sign-in info. Check the Xbox status page first, then restart the console from the Power Center and try signing in again.
Safety first
Stop and check this first
- Never give your Microsoft account password or a security code to anyone who offers to sign in for you. Xbox's steps for 0x80070102 only involve the status page and a restart.
Safe checks you can perform
- Check the Xbox status page
- Restart the console from the Power Center
Leave these tasks to a qualified professional
- Do not attempt this professional task: Xbox Support from the console
- Do not attempt this professional task: What to hand Xbox Support
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Xbox Support from the console
What they doOpen Xbox Support from the guide (press the Xbox button, then select Xbox Support) when the status page shows no alert and sign-in still fails after the restart. It is Microsoft's own support channel on the console, with fixes for top concerns and Xbox status alerts.
They must show youwhether they see a service problem with your sign-in on their side at the time of your attempts.
In writingthe case or reference number, what they checked on their side and the next step they recommend.
What to hand Xbox Support
What they doBefore contacting Xbox Support, have ready: the exact code 0x80070102, the times you tried to sign in, whether the status page showed an alert and that you already restarted the console.
They must show youwhich of your steps they want repeated and why, so you do not redo the same checks blindly.
In writingthe date of the contact and a summary of the steps they consider already done.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Check the Xbox status page
- Who:
- you.
- How:
- open the Xbox status page (support.xbox.com/xbox-live-status) on a phone or computer and look for service alerts.
- Result that matters:
- whether there is an active alert affecting sign-in or your account.
- If there is an alert:
- the problem is on the service side, not your console. Wait for it to clear; at xbox.com/status you can ask to be notified when it is back.
- If there is no alert:
- go on to the next check.
- Evidence to keep:
- screenshot of the status page with date and time.
Evidence: Error 0x80070102 occurs when signing in to your Xbox One console
Restart the console from the Power Center
- Who:
- you.
- How:
- press and hold the Xbox button in the centre of the Xbox One controller to open the Power Center, select Restart console and then Restart. If the console seems frozen, hold the Xbox button on the console for 10 seconds until it turns off, then touch it again to start.
- Result that matters:
- whether you can sign in after the restart.
- If you can sign in:
- the console was in a temporary state and nothing else is needed.
- If 0x80070102 returns:
- check the status page again later and keep a note of each attempt.
- Evidence to keep:
- time of the restart and whether sign-in worked.
Evidence: Error 0x80070102 occurs when signing in to your Xbox One console
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- Microsoft Xbox
- Product type
- Xbox One
Known code variants
- 80070102
- error 0x80070102 Xbox One
- Microsoft Xbox 0x80070102
- Xbox 0x80070102
- Xbox error 0x80070102
- Xbox error code 0x80070102
- Xbox One 0x80070102
- Xbox One sign-in error 0x80070102
- Xbox sign-in error 0x80070102
What it means
Xbox documents 0x80070102 for signing in on an Xbox One console and says it may mean that the Xbox service is experiencing issues getting your sign-in info. Its two solutions follow that order: check the Xbox status page for a service alert, then restart the console from the Power Center, or hold the Xbox button on the console for 10 seconds if it seems frozen. Xbox gives no hardware cause for this code, so it is not evidence of a broken console or a broken controller.
Warnings and stop conditions
- Loweditorial warning
Never give your Microsoft account password or a security code to anyone who offers to sign in for you. Xbox's steps for 0x80070102 only involve the status page and a restart.
Evidence: Error 0x80070102 occurs when signing in to your Xbox One console
Symptoms and causes
Probable causes · in order
- Xbox service cannot get your sign-in infoCommon
This is the reason Xbox gives. While the status page shows an alert, the sign-in fails on the service side and nothing on the console needs changing.
Evidence: Error 0x80070102 occurs when signing in to your Xbox One console
- Temporary console statePossible
When there is no alert, Xbox's next step is a restart. If you can sign in after it, the console was simply in a temporary state.
Evidence: Error 0x80070102 occurs when signing in to your Xbox One console
Virtual technician
Does 0x80070102 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Get help on your console with Xbox Support
Microsoft · 2026 · official_doc
- 2
Error 0x80070102 occurs when signing in to your Xbox One console
Microsoft · 2026 · official_doc
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