- Gaming and consoles
- Xbox Series X|S
0x80070005
Xbox 0x80070005 on Xbox Series X|S: game or app will not launch
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
Medium
Quick answer
The Xbox could not launch a game or app, either because of an Xbox service problem or an issue with that item. Check the Xbox status page, then power cycle the console and reinstall the game or app.
Safety first
Stop and check this first
- In Reset console, choose Reset and keep my games & apps. Xbox warns that the other option resets the console to factory defaults.
Safe checks you can perform
- Xbox status page
- Power cycle the console
- Uninstall and reinstall the game or app
- Reset and keep my games & apps, as a last resort
What a technician must be able to justify
A technician is coming
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Checks and evidence, step by step
Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
- 1
Xbox status page
No special tools
Procedure
- Who:
- you.
- How:
- open the Xbox status page (support.xbox.com/xbox-live-status) on a phone or computer and look for service alerts.
- Result that matters:
- whether there is an active alert affecting games or apps.
- If there is an alert:
- the problem is on the service side, not your console. Wait for it to clear; at xbox.com/status you can ask to be notified when it is back.
- If there is no alert:
- go on to the next check.
- Evidence to keep:
- screenshot of the status page with date and time.
Evidence: Error 0x80070005 occurs when you launch a game or app on console or the Xbox app on PC
- 2
Power cycle the console
No special tools
Procedure
- Who:
- you.
- How:
- hold the Xbox button on the front of the console for about 10 seconds until it turns off, then turn it back on with the Xbox button on the console or controller.
- Result that matters:
- whether the game or app launches afterwards.
- If it launches:
- a temporary console state was the cause.
- If the code returns:
- uninstall and reinstall the item.
- Evidence to keep:
- time of the power cycle and the result.
Evidence: Error 0x80070005 occurs when you launch a game or app on console or the Xbox app on PC
- 3
Uninstall and reinstall the game or app
No special tools
Procedure
- Who:
- you.
- How:
- if you are trying to use a game or app, press the Xbox button to open the guide, select My games & apps > See all, choose Games or Apps, highlight the item, press the Menu button and select Uninstall > Uninstall all. Reinstall it by inserting the disc or from the Ready to install tab, or find it in the Microsoft Store.
- Result that matters:
- whether the game or app starts after a clean reinstall.
- If it starts:
- the installed copy was the problem.
- If the code still shows:
- go on to the next check.
- Evidence to keep:
- name of the game or app, date of the reinstall and the result.
Evidence: Error 0x80070005 occurs when you launch a game or app on console or the Xbox app on PC
- 4
Reset and keep my games & apps, as a last resort
No special tools
Procedure
- Who:
- you.
- How:
- press the Xbox button, go to Profile & system > Settings > System > Console info > Reset console and select Reset and keep my games & apps. Xbox says this resets the operating system and deletes potentially corrupted data without deleting games or apps.
- Result that matters:
- whether the code is gone after the reset.
- If it is gone:
- corrupted system data was the cause.
- If it is still there:
- contact Xbox Support with the steps already done; the code alone does not prove a broken part.
- Evidence to keep:
- photo of the option you selected and the result.
Select only Reset and keep my games & apps. The other reset option returns the console to factory defaults.
Evidence: Error 0x80070005 occurs when you launch a game or app on console or the Xbox app on PC
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- Microsoft Xbox
- Product type
- Xbox Series X|S
Known code variants
- 80070005
- error 0x80070005 Xbox Series X
- Microsoft Xbox 0x80070005
- S
- S 0x80070005
- Xbox 0x80070005
- Xbox error 0x80070005
- Xbox error 80070005
- Xbox error code 0x80070005
- Xbox Series X
What it means
Xbox shows 0x80070005 when you launch a game or app and says it might mean a problem with the Xbox service or an issue with the item you are trying to launch. On console its steps separate the service (status page), a temporary console state (power cycle), the installed copy (uninstall and reinstall) and, as a last resort, corrupted system data (Reset and keep my games & apps). The code does not name a faulty part.
Warnings and stop conditions
- Mediumsource verified
In Reset console, choose Reset and keep my games & apps. Xbox warns that the other option resets the console to factory defaults.
Evidence: Error 0x80070005 occurs when you launch a game or app on console or the Xbox app on PC
Symptoms and causes
Probable causes · in order
- Xbox service problemPossible
The Xbox status page shows an alert. While it lasts, the code comes from the service and the console needs nothing.
Evidence: Error 0x80070005 occurs when you launch a game or app on console or the Xbox app on PC
- Temporary console statePossible
The game or app launches after holding the Xbox button for about 10 seconds and turning the console back on.
Evidence: Error 0x80070005 occurs when you launch a game or app on console or the Xbox app on PC
- Problem with the installed game or appPossible
Xbox points at the item itself. If a full uninstall and reinstall fixes the launch, this was the cause.
Evidence: Error 0x80070005 occurs when you launch a game or app on console or the Xbox app on PC
- Corrupted system dataPossible
Only if everything else fails. Xbox's last step resets the operating system and deletes potentially corrupted data while keeping games.
Evidence: Error 0x80070005 occurs when you launch a game or app on console or the Xbox app on PC
Virtual technician
Does 0x80070005 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Error 0x80070005 occurs when you launch a game or app on console or the Xbox app on PC
Microsoft · 2026 · official_doc
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