- Gaming and consoles
- Xbox Series X|S
0x87E00013
Xbox 0x87e00013 on Xbox Series X|S: game update failed
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
Medium
Quick answer
0x87e00013 means something went wrong while a game was updating, or the game is corrupted. Cancel the update in the queue first, then uninstall the game with Uninstall all and reinstall it from the Ready to install tab.
Safety first
Stop and check this first
- Uninstall all removes the game and its add-ons from the console storage, so the reinstall downloads it again. Allow time and space before you start.
Safe checks you can perform
- Cancel the update in the queue
- Uninstall all and reinstall the game
Leave these tasks to a qualified professional
- Do not attempt this professional task: Xbox Support from the console
- Do not attempt this professional task: What to hand Xbox Support
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Xbox Support from the console
What they doOpen Xbox Support from the guide (press the Xbox button, then select Xbox Support) when the code returns after cancelling the update and doing a full reinstall. It is Microsoft's own support channel on the console, with fixes for top concerns and Xbox status alerts.
They must show youwhether they see a problem with that game's update on their side.
In writingthe case or reference number, what they checked on their side and the next step they recommend.
What to hand Xbox Support
What they doBefore contacting Xbox Support, have ready: the code 0x87e00013, the game's name, that you cancelled the update and that you used Uninstall all before reinstalling.
They must show youwhich of your steps they want repeated and why, so you do not redo the same checks blindly.
In writingthe date of the contact and a summary of the steps they consider already done.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Cancel the update in the queue
- Who:
- you.
- How:
- go to My games & apps > Manage > Queue, highlight the game, press the Menu button and select Cancel.
- Result that matters:
- whether the update disappears from the queue.
- If it is cancelled:
- go on to uninstall and reinstall the game.
- If it does not appear in the queue:
- go straight to the uninstall.
- Evidence to keep:
- name of the game and date you cancelled the update.
Evidence: Error 0x87e00013 occurs when you try to update a game on your Xbox console
Uninstall all and reinstall the game
- Who:
- you.
- How:
- from the Home screen select My games & apps > Games, select the game, press the Menu button and choose Uninstall > Uninstall all. Then go to the Ready to install tab, find the game and reinstall it.
- Result that matters:
- whether the game installs and updates without 0x87e00013.
- If it works:
- the update or the game files were the problem and are now replaced.
- If the code returns on the fresh install:
- contact Xbox Support with these steps done.
- Evidence to keep:
- time of the reinstall and the result of the update.
Evidence: Error 0x87e00013 occurs when you try to update a game on your Xbox console
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- Microsoft Xbox
- Product type
- Xbox Series X|S
Known code variants
- 0x807e00013
- 87e00013
- error 0x87e00013 Xbox Series X
- Microsoft Xbox 0x87e00013
- S
- S 0x87e00013
- Xbox 0x87e00013
- Xbox error 0x87e00013
- Xbox error 87e00013
- Xbox error code 0x87e00013
- Xbox game update error 0x87e00013
- Xbox Series X
What it means
Xbox documents 0x87e00013 when you try to update a game on the console (the page also prints it as 0x807e00013). It means something went wrong while the game was updating, or that the game was corrupted. The fix has two parts in order: cancel the update from My games & apps > Manage > Queue, then uninstall the game with Uninstall all and reinstall it from the Ready to install tab. The page points at the game's update or files, not at the console hardware or the network.
Warnings and stop conditions
- Loweditorial warning
Uninstall all removes the game and its add-ons from the console storage, so the reinstall downloads it again. Allow time and space before you start.
Evidence: Error 0x87e00013 occurs when you try to update a game on your Xbox console
Symptoms and causes
Probable causes · in order
- The game update went wrongCommon
Xbox's first explanation. The update stays stuck in the queue until you cancel it, which is why cancelling comes first.
Evidence: Error 0x87e00013 occurs when you try to update a game on your Xbox console
- Corrupted game filesPossible
Xbox's second explanation. A complete uninstall with Uninstall all and a fresh install replaces the damaged copy.
Evidence: Error 0x87e00013 occurs when you try to update a game on your Xbox console
Virtual technician
Does 0x87E00013 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Get help on your console with Xbox Support
Microsoft · 2026 · official_doc
- 2
Error 0x87e00013 occurs when you try to update a game on your Xbox console
Microsoft · 2026 · official_doc
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