- Gaming and consoles
- Xbox Series X|S
0x87E1000C
Xbox 0x87E1000C on Xbox: the game has not finished installing
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
The Xbox will not open the game or app because it may still be installing or the install did not complete. Wait until it finishes or is ready to start; if not, uninstall it, restart the console and reinstall it from Ready to install.
Safety first
Stop and check this first
- Uninstalling removes the game from the console: first wait for an install in progress to finish before uninstalling.
Safe checks you can perform
- Wait for the install to finish
- Uninstall and restart the console
- Reinstall from Ready to install
Leave these tasks to a qualified professional
- Do not attempt this professional task: Xbox Support
- Do not attempt this professional task: Your internet service provider (ISP)
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Xbox Support
What they doIf the reinstalled game still shows 0x87E1000C, they review the content's installation and licence.
They must show youwhich check they run on the install and the account.
In writingcase number, date and fix.
Your internet service provider (ISP)
What they doIf the Store download keeps cutting out, they check the line's stability.
They must show youdrops recorded on the line during the download.
In writingticket and cause found.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Wait for the install to finish
- Who:
- you.
- How:
- open My games & apps and see whether the game is still installing. Wait until it finishes or can be started and open it again.
- Result that matters:
- the game starts once it is done.
- If it starts:
- the install only needed to finish.
- If it does not progress or the code stays with the install done:
- uninstall and reinstall.
- Evidence to keep:
- Install progress and time.
Evidence: Error 0x87E1000C occurs when you try to open a game or app on Xbox
Uninstall and restart the console
- Who:
- you.
- How:
- press the Xbox button, open My games & apps > See all, find the game, press the Menu button and choose Uninstall. Then press and hold the Xbox button and select Restart console.
- Result that matters:
- the console restarts without the game installed.
- If it uninstalls and restarts fine:
- continue with the reinstall.
- If it will not uninstall:
- note it for Xbox Support.
- Evidence to keep:
- Date and game name.
Evidence: Error 0x87E1000C occurs when you try to open a game or app on Xbox
Reinstall from Ready to install
- Who:
- you.
- How:
- go to My games & apps > See all > Games, open the Ready to install tab, select the game and follow the on-screen steps. If you were installing from the Store, you may need to start the download again there.
- Result that matters:
- the install finishes and the game opens.
- If it opens:
- the previous install was incomplete.
- If the code returns:
- use Xbox's game troubleshooting guides and, if it persists, contact support.
- Evidence to keep:
- Result and install source.
Evidence: Error 0x87E1000C occurs when you try to open a game or app on Xbox
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- Microsoft Xbox
- Product type
- Xbox Series X|S
Known code variants
- error code 0x87E1000C
- 87E1000C Xbox
- código de error 0x87E1000C
- error 0x87E1000C Xbox
- S 0x87E1000C
- Xbox 0x87E1000C
- Xbox error 0x87E1000C
- Xbox Series X
What it means
Xbox explains that 0x87E1000C when opening a game or app may mean it is still installing or the install did not complete. The first fix is to wait until it finishes or is ready to start; the second, uninstall, restart the console and reinstall. When installing from the Store, the download may need to be started again there. The code does not indicate a storage fault.
Warnings and stop conditions
- Loweditorial warning
Uninstalling removes the game from the console: first wait for an install in progress to finish before uninstalling.
Evidence: Error 0x87E1000C occurs when you try to open a game or app on Xbox
Symptoms and causes
Probable causes · in order
- Installation still in progressCommon
If the game is still progressing in the install queue, the code goes once it finishes without anything else.
Evidence: Error 0x87E1000C occurs when you try to open a game or app on Xbox
- Incomplete installationPossible
If the game does not progress or the install was cut, Xbox says to uninstall, restart and reinstall.
Evidence: Error 0x87E1000C occurs when you try to open a game or app on Xbox
- Store download that does not resumePossible
If the game comes from the Store and does not show in Ready to install, the download may need to be started again from the Store.
Evidence: Error 0x87E1000C occurs when you try to open a game or app on Xbox
Virtual technician
Does 0x87E1000C still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Error 0x87E1000C occurs when you try to open a game or app on Xbox
Microsoft · 2026 · official_doc
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