- Gaming and consoles
- Xbox Series X|S
0x87E107D1
Xbox 0x87e107d1 on Xbox Series X|S: content download fails
Risk level
Low
Usually safe to check without specialist tools.
Urgency
Low
Quick answer
0x87e107d1 may mean the content can't be downloaded from the Microsoft Store or that there is an Xbox service issue. Check the Xbox status page, then resume the item from the Queue in My games & apps if it is paused.
Safety first
Safe checks you can perform
- Check the Xbox status page
- Resume the download from the Queue
Leave these tasks to a qualified professional
- Do not attempt this professional task: Xbox Support from the console
- Do not attempt this professional task: What to hand Xbox Support
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Xbox Support from the console
What they doOpen Xbox Support from the guide (press the Xbox button, then select Xbox Support) when there is no status alert and the download still fails after resuming it. It is Microsoft's own support channel on the console, with fixes for top concerns and Xbox status alerts.
They must show youwhether that item can be downloaded from the Microsoft Store for your account.
In writingthe case or reference number, what they checked on their side and the next step they recommend.
What to hand Xbox Support
What they doBefore contacting Xbox Support, have ready: the code 0x87e107d1, the item's name, its status in the Queue and whether the status page showed an alert.
They must show youwhich of your steps they want repeated and why, so you do not redo the same checks blindly.
In writingthe date of the contact and a summary of the steps they consider already done.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Check the Xbox status page
- Who:
- you.
- How:
- open the Xbox status page (support.xbox.com/xbox-live-status) on a phone or computer and look for service alerts.
- Result that matters:
- whether there is an active alert affecting downloads or the Microsoft Store.
- If there is an alert:
- the problem is on the service side, not your console. Wait for it to clear; at xbox.com/status you can ask to be notified when it is back.
- If there is no alert:
- go on to the next check.
- Evidence to keep:
- screenshot of the status page with date and time.
Evidence: Error 0x87e107d1 occurs when you download content on your Xbox console
Resume the download from the Queue
- Who:
- you.
- How:
- on Home, pull the right trigger and press the A button to open My games & apps, select Queue and highlight the item. If it shows Queued or Paused, press the Menu button and select Resume installation.
- Result that matters:
- whether the download continues to the end.
- If it completes:
- the download had only stalled.
- If 0x87e107d1 returns:
- check the status page again later before contacting Xbox Support.
- Evidence to keep:
- name of the item, its status in the Queue and the result.
Evidence: Error 0x87e107d1 occurs when you download content on your Xbox console
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- Microsoft Xbox
- Product type
- Xbox Series X|S
Known code variants
- 87e107d1
- error 0x87e107d1 Xbox Series X
- Microsoft Xbox 0x87e107d1
- S
- S 0x87e107d1
- Xbox 0x87e107d1
- Xbox download error 0x87e107d1
- Xbox error 0x87e107d1
- Xbox error 87e107d1
- Xbox error code 0x87e107d1
- Xbox Series X
What it means
Xbox shows 0x87e107d1 when you try to download content to the console and says it may mean the content can't be downloaded from the Microsoft Store, or that there is an Xbox service issue. Its two solutions: check the Xbox status page for an alert, then open My games & apps from Home (right trigger, then the A button), select Queue, highlight the item and, if it shows Queued or Paused, choose Resume installation from the Menu button. The page names no console fault for this code.
Symptoms and causes
Probable causes · in order
- Content cannot be downloaded from the Microsoft StoreCommon
Xbox's first explanation. The download itself fails on the Store side for that item.
Evidence: Error 0x87e107d1 occurs when you download content on your Xbox console
- Xbox service issuePossible
An alert on the Xbox status page confirms it. Downloads can fail until the service is back.
Evidence: Error 0x87e107d1 occurs when you download content on your Xbox console
- Download left queued or pausedPossible
Xbox's second solution checks the Queue. An item showing Queued or Paused needs Resume installation to continue.
Evidence: Error 0x87e107d1 occurs when you download content on your Xbox console
Virtual technician
Does 0x87E107D1 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Get help on your console with Xbox Support
Microsoft · 2026 · official_doc
- 2
Error 0x87e107d1 occurs when you download content on your Xbox console
Microsoft · 2026 · official_doc
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