- Gaming and consoles
- Xbox Series X|S
E105
Xbox E105 on Xbox Series X|S: startup after a failed OS update
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
Medium
Quick answer
E105 appears on the Something went wrong screen when you try to turn the console on. Photograph the full code line, then follow Xbox's order: Restart this Xbox, factory restore. Repair comes only if all of them fail.
Safety first
Stop and check this first
- Opening the console or the power supply is not part of any E105 step. If the software steps fail, send it through Xbox repair instead.
- Remove everything erases all accounts, saved games, settings and home Xbox associations. Xbox says to use it only as a last resort, after Keep games and apps.
Safe checks you can perform
- Photograph the full error line before choosing anything
- Restart this Xbox from the error screen
- Factory restore with Remove everything, as a last resort
Leave these tasks to a qualified professional
- Do not attempt this professional task: Repair through Xbox device service
- Do not attempt this professional task: Insider Program feedback before repair
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Repair through Xbox device service
What they doIf E105 survives every documented step, Xbox's last step is a repair. Look up the console's warranty in your Microsoft account (Devices) and open a service order at account.microsoft.com/devices/select-device-for-repair.
They must show youthe order number and the warranty result for your console.
In writingwhat was found, which part was repaired or replaced and why, and proof that the console starts to Home afterwards.
Insider Program feedback before repair
What they doFor a console in the Xbox Insider program, Xbox wants you to contact the Xbox Insider Program team and leave feedback first, before any repair request.
They must show youthe answer they gave to the E105 report.
In writingtheir advice on whether to go ahead with the repair.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Photograph the full error line before choosing anything
- Who:
- you.
- How:
- take a photo of the Something went wrong screen. The line reads E105 plus two groups of eight characters, and Xbox notes those characters vary.
- Result that matters:
- that the code really is E105 and that it appeared at power-on.
- If it is E105:
- follow the steps below in this order, starting with Restart this Xbox.
- If it is another E code:
- look that code up on Xbox's startup errors page, because the order of steps changes by code.
- Evidence to keep:
- that photo, plus the date and whether the console was starting, updating or in use.
Evidence: Error E105 occurs when you try to turn on your Xbox console · Troubleshoot “Something went wrong” startup errors on Xbox
Restart this Xbox from the error screen
- Who:
- you.
- How:
- with the controller, choose Restart this Xbox on the Something went wrong screen and let the console restart.
- Result that matters:
- whether the console lands on the Home screen after restarting.
- If you reach Home:
- Xbox says the console should now work correctly; keep the photo in case the code returns.
- If you do not reach Home:
- go on to the factory restore (Remove everything).
- Evidence to keep:
- whether Home appeared and whether E105 came back.
Evidence: Error E105 occurs when you try to turn on your Xbox console
Factory restore with Remove everything, as a last resort
- Who:
- you, only after the earlier steps failed.
- How:
- open the Xbox Startup Troubleshooter (from the error screen or by hand, as in the reset step), select Reset this Xbox and, when prompted, Remove everything.
- Result that matters:
- whether the console goes through setup and reaches the Home screen.
- If it reaches Home:
- repeat the setup steps and download games and apps again; the console works.
- If it still does not reach Home:
- Xbox says the console needs to be repaired.
- Evidence to keep:
- what was synced before the restore, the date and the final screen.
Xbox warns this erases all accounts, saved games, settings and home Xbox associations; anything not synced with the Xbox network is lost.
Evidence: Error E105 occurs when you try to turn on your Xbox console
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- Microsoft Xbox
- Product type
- Xbox Series X|S
Known code variants
- error code E105
- E105 Xbox
- error E105 Xbox Series X
- Microsoft Xbox E105
- S
- S E105
- Xbox E105 startup error
- Xbox error E105
- Xbox Series X
- Xbox Series X E105
What it means
Xbox shows E105 when you try to turn the console on and says it means a problem when the console tried to install the latest console OS (operating system) update. The page adds that it was a problem starting up an Xbox One console. The startup software could not finish installing or loading the operating system, so the console stops at the Something went wrong screen. E105 skips the reset and offline update: restart, then factory restore. The code does not name a failed part: each step (restart, factory restore) rules out a software cause before Xbox sends the console to repair.
Warnings and stop conditions
- Mediumeditorial warning
Opening the console or the power supply is not part of any E105 step. If the software steps fail, send it through Xbox repair instead.
Evidence: Getting your Xbox device serviced · Error E105 occurs when you try to turn on your Xbox console
- Mediumsource verified
Remove everything erases all accounts, saved games, settings and home Xbox associations. Xbox says to use it only as a last resort, after Keep games and apps.
Evidence: Error E105 occurs when you try to turn on your Xbox console
Symptoms and causes
Probable causes · in order
- Update that did not install correctlyCommon
Xbox's meaning for E105 is a problem when the console tried to install the latest console OS (operating system) update. It is confirmed when a restart returns the console to the Home screen.
Evidence: Error E105 occurs when you try to turn on your Xbox console
- System state that needs a full restorePossible
Only Remove everything, the factory restore, clears it. It applies when the earlier steps on the page did not bring back the Home screen.
Evidence: Error E105 occurs when you try to turn on your Xbox console
- Console fault that needs repairLess common
Repair is Xbox's final step, reached only if no software step removes E105. Nothing in the code identifies a failed component.
Evidence: Getting your Xbox device serviced · Error E105 occurs when you try to turn on your Xbox console
Virtual technician
Does E105 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Getting your Xbox device serviced
Microsoft · 2026 · official_doc
- 2
Error E105 occurs when you try to turn on your Xbox console
Microsoft · 2026 · official_doc
- 3
Troubleshoot “Something went wrong” startup errors on Xbox
Microsoft · 2026 · official_doc
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