- Gaming and consoles
- Nintendo Switch
2002-6002
Nintendo 2002-6002 on Nintendo Switch: error loading a game or software
Risk level
Medium
Proceed carefully and stop if the check is unclear.
Urgency
Medium
Quick answer
The console showed 2002-6002 while loading a game or software. Update the system and restart; if one program is affected, check it for corrupt data, delete and redownload it before testing the microSD card.
Safety first
Stop and check this first
- If you initialise the console, choose the option that keeps save data, as Nintendo specifies for this code.
Safe checks you can perform
- Update and restart
- Check corrupt data and redownload
- Test without the microSD card
Leave these tasks to a qualified professional
- Do not attempt this professional task: Repair by Nintendo's service centre
- Do not attempt this professional task: Test details for the service centre
What a technician must be able to justify
Technician visit
These are the steps they must carry out and show you. Tick them as they work: if steps are skipped, do not accept a part swap.
These are not instructions for opening or handling the equipment yourself. They are the checks that should support a technical conclusion.
Repair by Nintendo's service centre
What they doIf 2002-6002 persists after updating, redownloading, initialising without deleting save data and testing without the card, Nintendo asks for the console to be repaired.
They must show youthe failed load reproduced in their tests and a correct load after repair.
In writingThe repair number, the diagnosis, any part replaced and the reason.
Test details for the service centre
What they doState which software fails, whether it fails from system memory and which cards you tried.
They must show youwith which software and from which storage they reproduced the error.
In writingIntake tests and their result before opening the console.
Before accepting a part or repair
Nothing has been shown yet. Do not accept a part swap based on the code alone.
Follow these steps
Note: Follow the documented order. An error code identifies the affected system, but it does not prove by itself which part has failed.
Update and restart
- Who:
- you.
- How:
- Install the latest system update. If it was already current, hold POWER for three seconds and choose Power Options > Restart.
- Result that matters:
- Whether the game loads after the restart.
- If it loads:
- the fault was in the system or temporary.
- If 2002-6002 still shows:
- see whether only one program is affected.
- Evidence to keep:
- The system version and the name of the software that will not load.
Evidence: Nintendo Switch error code 2002-6002 (Nintendo UK Support)
Check corrupt data and redownload
- Who:
- you.
- How:
- If the error comes with one program, run the console's corrupt data check. If it persists, delete the software and download it again.
- Result that matters:
- Whether the software loads after the fresh download.
- If it loads:
- its data was the cause.
- If it does not:
- Nintendo suggests initialising the console without deleting save data, then checking the microSD card.
- Evidence to keep:
- The check result and the redownload date.
Evidence: Nintendo Switch error code 2002-6002 (Nintendo UK Support)
Test without the microSD card
- Who:
- you, after copying the card's screenshots to your computer if you plan to format it.
- How:
- Format the microSD card, try another card, or remove it and download the software to system memory.
- Result that matters:
- Whether the software loads without the original card.
- If it loads from system memory or another card:
- the original card was the source.
- If it fails in every case:
- Nintendo says the console needs repair.
- Evidence to keep:
- Which option you tried and its result.
Formatting erases the card's contents. Copy any screenshots you want to keep first.
Evidence: Nintendo Switch error code 2002-6002 (Nintendo UK Support)
Still not solved
If the error persists, stop here. See what the technician must do and show you.
Where this code applies
A code is meaningful only inside the right product and version context.
Primary scope
- System
- Gaming and consoles
- Brand
- Nintendo
- Product type
- Nintendo Switch
Known code variants
- código de error 2002-6002 Switch
- error 2002-6002 Nintendo Switch
- error al cargar un juego 2002-6002
- error loading a game 2002-6002
- Nintendo error 2002-6002
- Nintendo Switch 2002-6002
- Switch 2 2002-6002
- Switch error code 2002-6002
What it means
Nintendo links 2002-6002 to loading a game or software on Nintendo Switch. Its steps cover three areas: the system (version and restart), the program's data (corrupt data check, delete and redownload, initialising without deleting save data) and the microSD card where it may be installed (format, another card or download to system memory). Only if all of that fails does Nintendo send the console to repair. The code does not say which part fails.
Warnings and stop conditions
- Mediumsource verified
If you initialise the console, choose the option that keeps save data, as Nintendo specifies for this code.
Evidence: Nintendo Switch error code 2002-6002 (Nintendo UK Support)
Symptoms and causes
Probable causes · in order
- System not updated or in a bad temporary statePossible
Ruled out by updating and restarting. If the software loads afterwards, there is no need to touch data or the card.
Evidence: Nintendo Switch error code 2002-6002 (Nintendo UK Support)
- Corrupt data in one programPossible
Told apart because the error only appears with that program. The corrupt data check or a fresh download fixes it.
Evidence: Nintendo Switch error code 2002-6002 (Nintendo UK Support)
- microSD cardPossible
If the software loads from system memory but fails from the card, or works with another card, the card is the source.
Evidence: Nintendo Switch error code 2002-6002 (Nintendo UK Support)
Virtual technician
Does 2002-6002 still appear after these checks?
Answer a few questions to narrow down the likely cause and the safest next action. Guidance only - it never replaces a professional.
Sources and technical references
- 1
Nintendo Switch error code 2002-6002 (Nintendo UK Support)
Nintendo UK Support · 2026 · official_doc
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